Customer Service Jobs in Southfield, MI

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-15 of 20 Jobs

CSR / Producer (Hybrid)

Birmingham, MI (5 miles from Southfield, MI)
4 days ago

Birmingham, MI (5 miles from Southfield, MI)
4 days ago

Our agency specializes primarily in Meemic Property and Casualty insurance products at extremely competitive prices for employees of schools, teaching hospitals and all active or retired members of...

Licensed Customer Service Representative - Livonia, MI

Livonia, MI (9 miles from Southfield, MI)
2 days ago

Livonia, MI (9 miles from Southfield, MI)
2 days ago

& Casualty Insurance license Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products....

Medical Equipment Customer Service Representative

Livonia, MI (9 miles from Southfield, MI)
2 days ago

Livonia, MI (9 miles from Southfield, MI)
2 days ago

For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....

Government Programs Customer Service Representative

Farmington Hills, MI (5 miles from Southfield, MI)
3 days ago

Farmington Hills, MI (5 miles from Southfield, MI)
3 days ago

a minimum score of 62 out of a possible 100 (assessment waived if candidate previously passed test while at Delta Dental or if previously held Customer Service Trainee, Customer Service Advisor, or...

Remote Work

Sr Customer Service Representative

Madison Heights, MI (9 miles from Southfield, MI)
6 days ago

Madison Heights, MI (9 miles from Southfield, MI)
6 days ago

This role provides guidance and advice to less experienced Customer Service Representatives....

Retail Loss Prevention Customer Service Associate

Dearborn Heights, MI (14 miles from Southfield, MI)
8 days ago

Dearborn Heights, MI (14 miles from Southfield, MI)
8 days ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Branch Customer Service Rep- White Lake, MI

White Lake, MI (16 miles from Southfield, MI)
9 days ago

White Lake, MI (16 miles from Southfield, MI)
9 days ago

A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer...

Customer Service Representative

Roseville, MI (18 miles from Southfield, MI)
10 days ago

Roseville, MI (18 miles from Southfield, MI)
10 days ago

Preferred: 1 year in an auto body or similar work environment including previous customer service experience....

Onsite Licensed P&C Customer Service Representative

Highland Park, MI (10 miles from Southfield, MI)
18 days ago

Highland Park, MI (10 miles from Southfield, MI)
18 days ago

OVERVIEW Licensed Insurance Agent - Customer Service - Property and Casualty or Personal Lines Qualfon is hiring Licensed Property and Casualty or Personal Lines Insurance Customer Service Representatives...

Customer Service Representative - State Farm Agent Team Member

Southgate, MI (20 miles from Southfield, MI)
19 days ago

Southgate, MI (20 miles from Southfield, MI)
19 days ago

Previous customer service experience preferred. #J-18808-Ljbffr...

Customer Service Representative

Clinton Township, MI (19 miles from Southfield, MI)
25 days ago

Clinton Township, MI (19 miles from Southfield, MI)
25 days ago

Your Opportunity Customer Service RepresentativeCheckSmartClinton Township, MI As a Customer Service Representative (CSR), youll help people in your community access the financial solutions they needright...

Customer Service Representative

Livonia, MI (9 miles from Southfield, MI)
30+ days ago

Livonia, MI (9 miles from Southfield, MI)
30+ days ago

Your Opportunity Customer Service Representative CheckSmart Livonia, MI As a Customer Service Representative (CSR), you'll help people in your community access the financial solutions they need-right...

Customer Service Representative (Credit Card Services)

Highland Park, MI (10 miles from Southfield, MI)
30+ days ago

Highland Park, MI (10 miles from Southfield, MI)
30+ days ago

OVERVIEW Qualfon is hiring Credit Card Customer Service Representative to field inbound communication from our client’s members regarding their credit card needs....

Onsite P&C Customer Service Representative

Highland Park, MI (10 miles from Southfield, MI)
30+ days ago

Highland Park, MI (10 miles from Southfield, MI)
30+ days ago

OVERVIEW Licensed Insurance Agent - Customer Service – Property and Casualty or Personal Lines Qualfon is hiring Licensed Property and Casualty or Personal Lines Insurance Customer Service Representatives...

Customer Service Representative

Clinton Township, MI (19 miles from Southfield, MI)
45+ days ago

Clinton Township, MI (19 miles from Southfield, MI)
45+ days ago

Show more Last updated: 30+ days ago Promoted Customer Service Representative Circle K Warren, MI, US Full-time +1 Customer Service Representative.We want you to join our team as a Customer Service...

Remote Work

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Demographic Data for Southfield, MI

Moving to Southfield, MI? Find some basic demographic data about Southfield, MI below.

Median Age

Average Household Income

Home Value vs Household Income in Southfield, MI

Local

National

Total Population

80,716

Number of Businesses

3,821

City Size

Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer service

None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...

Customer Service

Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...

Salary for Customer Service Jobs in Southfield, MI

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Southfield, MI offer the following education background

Bachelor's Degree

35.3%

High School or GED

20.3%

Associate's Degree

16.7%

Vocational Degree or Certification

15.3%

Master's Degree

8.1%

Some College

2.8%

Doctorate Degree

1.0%

Some High School

0.5%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Services in Southfield, MI

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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