Customer Service Jobs in Rochester Hills, MI
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative - Patient Registration
- Madison Heights, MI (15 miles from Rochester Hills, MI)
- 7 days ago
- Madison Heights, MI (15 miles from Rochester Hills, MI)
- 7 days ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
Branch Customer Service Representative - White Lake, MI
- White Lake, MI (20 miles from Rochester Hills, MI)
- 7 days ago
- White Lake, MI (20 miles from Rochester Hills, MI)
- 7 days ago
Automotive Services Claims Underwriting and more A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Member Representative Is or Branch Customer...
Branch Customer Service Rep - Macomb, MI
- Macomb, MI (12 miles from Rochester Hills, MI)
- 9 days ago
- Macomb, MI (12 miles from Rochester Hills, MI)
- 9 days ago
Automotive Services Claims Underwriting and more A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Branch Customer Service Representatives who...
Retail Customer Service Associate
- Utica, MI (8 miles from Rochester Hills, MI)
- 10 days ago
- Utica, MI (8 miles from Rochester Hills, MI)
- 10 days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 45600 Utica Park Blvd, Utica, MI...
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Retail Customer Service Associate
- Madison Heights, MI (15 miles from Rochester Hills, MI)
- 10 days ago
- Madison Heights, MI (15 miles from Rochester Hills, MI)
- 10 days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 31020 John R Rd, Madison Heights...
Pharmacy Customer Service Representative
- Southfield, MI (17 miles from Rochester Hills, MI)
- 13 days ago
- Southfield, MI (17 miles from Rochester Hills, MI)
- 13 days ago
Experience: Minimum two years experience in a customer service position, preferably in a call center environment....
Mortgage Customer Service Representative
- Troy, MI (8 miles from Rochester Hills, MI)
- 14 days ago
- Troy, MI (8 miles from Rochester Hills, MI)
- 14 days ago
MUST HAVE: At least 1 year of RECENT customer service experience (call center experience is preferred, but will consider candidates with front desk/admin experience - NOT just retail or food service...
Customer Service Representative (Credit Card Services)
- Highland Park, MI (21 miles from Rochester Hills, MI)
- 23 days ago
- Highland Park, MI (21 miles from Rochester Hills, MI)
- 23 days ago
OVERVIEW Qualfon is hiring Credit Card Customer Service Representative to field inbound communication from our client’s members regarding their credit card needs....
Customer Service Representative (Banking Specialist)
- Highland Park, MI (21 miles from Rochester Hills, MI)
- 23 days ago
- Highland Park, MI (21 miles from Rochester Hills, MI)
- 23 days ago
Adhere to performance metrics and quality standards Required Skills: 1 year of customer service experience required 1 year of call center experience is preferred 1 year of banking or financial services...
Insurance Customer Service Representative
- Troy, MI (8 miles from Rochester Hills, MI)
- 28 days ago
- Troy, MI (8 miles from Rochester Hills, MI)
- 28 days ago
MUST HAVE: At least 1 year of RECENT customer service experience (call center experience is preferred, but will consider candidates with front desk/admin experience - NOT just retail or food service...
Summer Temp -Branch Customer Service Representative
- White Lake, MI (20 miles from Rochester Hills, MI)
- 28 days ago
- White Lake, MI (20 miles from Rochester Hills, MI)
- 28 days ago
A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer...
Retail Customer Service Representative/Cashier
- Madison Heights, MI (15 miles from Rochester Hills, MI)
- 30+ days ago
- Madison Heights, MI (15 miles from Rochester Hills, MI)
- 30+ days ago
We are currently seeking self-motivated, results oriented RETAIL CUSTOMER SERVICE REPRESENTATIVE/CASHIERS....
As our Customer Service Representative, you'll work to help our patients check into the hospital....
Customer Service Representative
- Harper Woods, MI (22 miles from Rochester Hills, MI)
- 30+ days ago
- Harper Woods, MI (22 miles from Rochester Hills, MI)
- 30+ days ago
Overview As a Customer Service Representative, youll build connections and offer a wide range of products and services to our diverse customer base....
Administrative/Customer Service Associate
- Macomb, MI (12 miles from Rochester Hills, MI)
- 30+ days ago
- Macomb, MI (12 miles from Rochester Hills, MI)
- 30+ days ago
**Skill Requirements** + **Must-Have Requirements:** + Proven **leadership** in **customer service** or **call center** environments + Strong **communication** and **coaching skills** + Proficiency...
Demographic Data for Rochester Hills, MI
Moving to Rochester Hills, MI? Find some basic demographic data about Rochester Hills, MI below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Rochester Hills, MI
Highest Education Level
Customer Services in Rochester Hills, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Shipping
- Purchasing
- Store Management
- Facility Management
- Food Service Management
- Forklift
- Energetic
- Willingness To Learn
- Check Cashing
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Inbound
- Call Center Experience
- Payment Processing
- Courteous
- Medical Billing
- Complaint Resolution
- Resolution
- Customer Support
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Driving
- Telephone Skills
- Friendliness
- Typing
- Collaboration
- Spanish
- Reporting
- Multitasking
- English
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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