Customer Service Jobs in Rochester Hills, MI
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative
- Auburn Hills, MI (9 miles from Rochester Hills, MI)
- 8 hours ago
- Auburn Hills, MI (9 miles from Rochester Hills, MI)
- 8 hours ago
service experience preferably in a contact center or dealership....
Retail Loss Prevention Customer Service Associate II
- Farmington Hills, MI (20 miles from Rochester Hills, MI)
- 1 day ago
- Farmington Hills, MI (20 miles from Rochester Hills, MI)
- 1 day ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Seasonal Customer Service Representative - Somerset Collection
- Troy, MI (8 miles from Rochester Hills, MI)
- 2 days ago
- Troy, MI (8 miles from Rochester Hills, MI)
- 2 days ago
Job Description This job is a great fit for someone who is customer obsessed and loves to solve problems. A day in the life Assist customers with a variety of transactions through a seamless and...
TJ Maxx Roseville Loss Prevention Customer Service Associate
- Roseville, MI (18 miles from Rochester Hills, MI)
- 5 days ago
- Roseville, MI (18 miles from Rochester Hills, MI)
- 5 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
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Customer Service Representative - Patient Registration
- Southfield, MI (17 miles from Rochester Hills, MI)
- 5 days ago
- Southfield, MI (17 miles from Rochester Hills, MI)
- 5 days ago
As our Customer Service Representative, youll work to help our patients check into the Emergency Department....
Insurance Customer Service Representative
- Sterling Heights, MI (11 miles from Rochester Hills, MI)
- 8 days ago
- Sterling Heights, MI (11 miles from Rochester Hills, MI)
- 8 days ago
service focus Proficient in Microsoft Office or similar systems, including spreadsheets, email, word processing, and presentation software Grow, with us: AssuredPartners is passionate about fueling...
Customer Service Representative
- Farmington Hills, MI (20 miles from Rochester Hills, MI)
- 10 days ago
- Farmington Hills, MI (20 miles from Rochester Hills, MI)
- 10 days ago
Preferred: 1 year in an auto body or similar work environment including previous customer service experience....
Retail Customer Service Associate
- Utica, MI (8 miles from Rochester Hills, MI)
- 27 days ago
- Utica, MI (8 miles from Rochester Hills, MI)
- 27 days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 45600 Utica Park Blvd, Utica, MI...
Retail Customer Service Associate
- Madison Heights, MI (15 miles from Rochester Hills, MI)
- 28 days ago
- Madison Heights, MI (15 miles from Rochester Hills, MI)
- 28 days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 31020 John R Rd, Madison Heights...
Pharmacy Customer Service Representative
- Southfield, MI (17 miles from Rochester Hills, MI)
- 30+ days ago
- Southfield, MI (17 miles from Rochester Hills, MI)
- 30+ days ago
Experience: Minimum two years experience in a customer service position, preferably in a call center environment....
Customer Service Representative (Credit Card Services)
- Highland Park, MI (21 miles from Rochester Hills, MI)
- 30+ days ago
- Highland Park, MI (21 miles from Rochester Hills, MI)
- 30+ days ago
OVERVIEW Qualfon is hiring Credit Card Customer Service Representative to field inbound communication from our client’s members regarding their credit card needs....
Customer Service Representative (Banking Specialist)
- Highland Park, MI (21 miles from Rochester Hills, MI)
- 30+ days ago
- Highland Park, MI (21 miles from Rochester Hills, MI)
- 30+ days ago
Adhere to performance metrics and quality standards Required Skills: 1 year of customer service experience required 1 year of call center experience is preferred 1 year of banking or financial services...
Insurance Customer Service Representative
- Troy, MI (8 miles from Rochester Hills, MI)
- 45+ days ago
- Troy, MI (8 miles from Rochester Hills, MI)
- 45+ days ago
MUST HAVE: At least 1 year of RECENT customer service experience (call center experience is preferred, but will consider candidates with front desk/admin experience - NOT just retail or food service...
As our Customer Service Representative, you'll work to help our patients check into the hospital....
Customer Service Representative
- Harper Woods, MI (22 miles from Rochester Hills, MI)
- 45+ days ago
- Harper Woods, MI (22 miles from Rochester Hills, MI)
- 45+ days ago
Overview As a Customer Service Representative, youll build connections and offer a wide range of products and services to our diverse customer base....
Demographic Data for Rochester Hills, MI
Moving to Rochester Hills, MI? Find some basic demographic data about Rochester Hills, MI below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Rochester Hills, MI
Highest Education Level
Customer Services in Rochester Hills, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Store Management
- Facility Management
- Food Service Management
- Forklift
- Energetic
- Check Cashing
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Call Center Experience
- Inbound
- Payment Processing
- Courteous
- Medical Billing
- Complaint Resolution
- Resolution
- Customer Support
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Friendliness
- Typing
- Collaboration
- Data Entry
- Reporting
- Spanish
- English
- Sales
- Multitasking
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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