Customer Service Jobs in Pontiac, MI
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
- Birmingham, MI (9 miles from Pontiac, MI)
- 3 days ago
- Birmingham, MI (9 miles from Pontiac, MI)
- 3 days ago
Our agency specializes primarily in Meemic Property and Casualty insurance products at extremely competitive prices for employees of schools, teaching hospitals and all active or retired members of...
Customer Service Representative
- Clinton Township, MI (20 miles from Pontiac, MI)
- 1 day ago
- Clinton Township, MI (20 miles from Pontiac, MI)
- 1 day ago
Show more Last updated: 30+ days ago Promoted Customer Service Representative Circle K Warren, MI, US Full-time +1 Customer Service Representative.We want you to join our team as a Customer Service...
Remote WorkRetail Customer Service Associate
- Utica, MI (14 miles from Pontiac, MI)
- 2 days ago
- Utica, MI (14 miles from Pontiac, MI)
- 2 days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 45600 Utica Park Blvd, Utica, MI...
Customer Service Representative - Patient Registration
- Madison Heights, MI (14 miles from Pontiac, MI)
- 5 days ago
- Madison Heights, MI (14 miles from Pontiac, MI)
- 5 days ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
Customer Service Representative (Banking Specialist)
- Highland Park, MI (19 miles from Pontiac, MI)
- 6 days ago
- Highland Park, MI (19 miles from Pontiac, MI)
- 6 days ago
Adhere to performance metrics and quality standards Required Skills: 1 year of customer service experience required 1 year of call center experience is preferred 1 year of banking or financial services...
Customer Service Representative
- Macomb, MI (19 miles from Pontiac, MI)
- 8 days ago
- Macomb, MI (19 miles from Pontiac, MI)
- 8 days ago
Job Requirements High standards for excellence, integrity and customer service Excellent customer service skills Ability to resolve conflict in a professional and decisive manner Foundational sales...
Customer Service Representative- Southfield, MI Hiring Event
- Southfield, MI (11 miles from Pontiac, MI)
- 11 days ago
- Southfield, MI (11 miles from Pontiac, MI)
- 11 days ago
Experience One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred....
ADO Field Trainer/Customer Service Representative
- Macomb, MI (19 miles from Pontiac, MI)
- 14 days ago
- Macomb, MI (19 miles from Pontiac, MI)
- 14 days ago
OBJECTIVE ADO Field Trainer/Customer Service Representative Objective To lead the Field Force to success by providing comprehensive training and customer service support for independent contractor insurance...
Claims Customer Service Representative
- Troy, MI (8 miles from Pontiac, MI)
- 15 days ago
- Troy, MI (8 miles from Pontiac, MI)
- 15 days ago
Call Center Representative - Loss Drafts Team Location: Troy, MI Pay: $18/hour (English-speaking) | $19.50/hour (Bilingual - Spanish) Employment Type: Full-Time, On-Site Training with Potential...
Retail Loss Prevention Customer Service Associate II
- Farmington Hills, MI (12 miles from Pontiac, MI)
- 30+ days ago
- Farmington Hills, MI (12 miles from Pontiac, MI)
- 30+ days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Medical Equipment Customer Service Representative
- Livonia, MI (21 miles from Pontiac, MI)
- 45+ days ago
- Livonia, MI (21 miles from Pontiac, MI)
- 45+ days ago
For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....
Pharmacy Customer Service Representative
- Southfield, MI (11 miles from Pontiac, MI)
- 60+ days ago
- Southfield, MI (11 miles from Pontiac, MI)
- 60+ days ago
Experience: Minimum two years experience in a customer service position, preferably in a call center environment....
Customer Service Representative
- Novi, MI (18 miles from Pontiac, MI)
- 60+ days ago
- Novi, MI (18 miles from Pontiac, MI)
- 60+ days ago
As our Customer Service Representative, you'll work to help our patients check into the hospital....
Retail Loss Prevention Uniformed Customer Service Associate
- Roseville, MI (21 miles from Pontiac, MI)
- 90+ days ago
- Roseville, MI (21 miles from Pontiac, MI)
- 90+ days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Receptionist and Customer Service Rep
- Farmington Hills, MI (15 miles from Pontiac, MI)
- 90+ days ago
- Farmington Hills, MI (15 miles from Pontiac, MI)
- 90+ days ago
Assist the customer service team. Essential Duties and Responsibilities Operate telephone console with courtesy and tact, receive calls, determine nature of request and route accordingly....
Demographic Data for Pontiac, MI
Moving to Pontiac, MI? Find some basic demographic data about Pontiac, MI below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Pontiac, MI
Highest Education Level
Customer Services in Pontiac, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Wellness
- Facility Management
- Forklift
- Check Cashing
- Long-Term Disability
- Personal Lines
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Military Background
- Listening
- Retail
- Customer Relations
- High School Diploma
- Written Communication
- Driving
- Friendliness
- Telephone Skills
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Policy Development
- English
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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