Customer Service Jobs in Novi, MI
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
- Birmingham, MI (16 miles from Novi, MI)
- 4 days ago
- Birmingham, MI (16 miles from Novi, MI)
- 4 days ago
Our agency specializes primarily in Meemic Property and Casualty insurance products at extremely competitive prices for employees of schools, teaching hospitals and all active or retired members of...
Customer Service Representative Intermediate University of Michigan - Ann Arbor
- Ann Arbor, MI (21 miles from Novi, MI)
- 1 day ago
- Ann Arbor, MI (21 miles from Novi, MI)
- 1 day ago
BASIC FUNCTION AND RESPONSIBILITIES: This position is responsible for providing exemplary customer service to internal and external customers for routine and non-routine business....
Customer Service Representative Intermediate
- Ann Arbor, MI (21 miles from Novi, MI)
- 2 days ago
- Ann Arbor, MI (21 miles from Novi, MI)
- 2 days ago
Job Detail Job Opening ID 267771 Working Title Customer Service Representative Intermediate Job Title Customer Service Rep Inter Work Location Michigan Medicine - Ann Arbor Ann Arbor, MI Modes of Work...
Customer Service Representative - Hybrid
- Howell, MI (20 miles from Novi, MI)
- 2 days ago
- Howell, MI (20 miles from Novi, MI)
- 2 days ago
The Hanover Insurance Group is an industry leading Property & Casualty Insurance Co. with over 170 years of rich history and tradition....
Licensed Customer Service Representative - Livonia, MI
- Livonia, MI (10 miles from Novi, MI)
- 2 days ago
- Livonia, MI (10 miles from Novi, MI)
- 2 days ago
& Casualty Insurance license Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products....
Medical Equipment Customer Service Representative
- Livonia, MI (10 miles from Novi, MI)
- 2 days ago
- Livonia, MI (10 miles from Novi, MI)
- 2 days ago
For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....
Government Programs Customer Service Representative
- Farmington Hills, MI (6 miles from Novi, MI)
- 3 days ago
- Farmington Hills, MI (6 miles from Novi, MI)
- 3 days ago
a minimum score of 62 out of a possible 100 (assessment waived if candidate previously passed test while at Delta Dental or if previously held Customer Service Trainee, Customer Service Advisor, or...
Remote WorkSr Customer Service Representative
- Madison Heights, MI (21 miles from Novi, MI)
- 6 days ago
- Madison Heights, MI (21 miles from Novi, MI)
- 6 days ago
This role provides guidance and advice to less experienced Customer Service Representatives....
Retail Loss Prevention Customer Service Associate
- Dearborn Heights, MI (18 miles from Novi, MI)
- 8 days ago
- Dearborn Heights, MI (18 miles from Novi, MI)
- 8 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Branch Customer Service Rep- White Lake, MI
- White Lake, MI (12 miles from Novi, MI)
- 9 days ago
- White Lake, MI (12 miles from Novi, MI)
- 9 days ago
A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer...
Customer Service Representative
- Canton, MI (9 miles from Novi, MI)
- 18 days ago
- Canton, MI (9 miles from Novi, MI)
- 18 days ago
Preferred: 1 year in an auto body or similar work environment including previous customer service experience....
Customer Service Representative - Hybrid
- Ann Arbor, MI (21 miles from Novi, MI)
- 18 days ago
- Ann Arbor, MI (21 miles from Novi, MI)
- 18 days ago
Customer Service Representative - Hybrid Requisition Id: 381932 Business Unit: LTL Location: ANN ARBOR, MI, US, 48105 **What youll need to succeed as a CUSTOMER SERVICE REP at XPO** Minimum qualifications...
Onsite Licensed P&C Customer Service Representative
- Highland Park, MI (21 miles from Novi, MI)
- 18 days ago
- Highland Park, MI (21 miles from Novi, MI)
- 18 days ago
OVERVIEW Licensed Insurance Agent - Customer Service - Property and Casualty or Personal Lines Qualfon is hiring Licensed Property and Casualty or Personal Lines Insurance Customer Service Representatives...
Customer Service Representative - State Farm Agent Team Member
- Southgate, MI (24 miles from Novi, MI)
- 19 days ago
- Southgate, MI (24 miles from Novi, MI)
- 19 days ago
Previous customer service experience preferred. #J-18808-Ljbffr...
Customer Service Representative
- Livonia, MI (10 miles from Novi, MI)
- 30+ days ago
- Livonia, MI (10 miles from Novi, MI)
- 30+ days ago
Your Opportunity Customer Service Representative CheckSmart Livonia, MI As a Customer Service Representative (CSR), you'll help people in your community access the financial solutions they need-right...
Demographic Data for Novi, MI
Moving to Novi, MI? Find some basic demographic data about Novi, MI below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Novi, MI
Highest Education Level
Customer Services in Novi, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Store Management
- Facility Management
- Acting
- Forklift
- Friendliness
- Check Cashing
- Long-Term Disability
- Personal Lines
- Property and Casualty Insurance
- Auto Insurance
- One Call Resolution
- Claims Processing
- Inbound
- Call Center Experience
- Claims
- Payment Processing
- Courteous
- Resolution
- Customer Support
- Loss Prevention
- Accounts Receivable
- Referrals
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Listening
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Data Entry
- Reporting
- Collaboration
- Policy Development
- English
- Multitasking
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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