Customer Service Jobs in Novi, MI
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative-Front Desk
- Whitmore Lake, MI (14 miles from Novi, MI)
- 10 hours ago
- Whitmore Lake, MI (14 miles from Novi, MI)
- 10 hours ago
This is a full-time, non-exempt position reporting to the Customer Service Department Manager....
- Canton, MI (9 miles from Novi, MI)
- 1 day ago
- Canton, MI (9 miles from Novi, MI)
- 1 day ago
Customer Service Rep Call Center & Customer Service $ 18 / Hour location_on Canton, Michigan work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link Location: Onsite in...
Customer Service Representative
- Dearborn, MI (20 miles from Novi, MI)
- 1 day ago
- Dearborn, MI (20 miles from Novi, MI)
- 1 day ago
Customer Service Representative Help at Home - 3.1 Dearborn, MI Job Details $35,000 - $40,000 a year 18 hours ago Benefits 401(k) Qualifications Mid-level SOX Analysis skills Driver's License Supervising...
Licensed Customer Service Representative - Canton, MI
- Canton, MI (9 miles from Novi, MI)
- 3 days ago
- Canton, MI (9 miles from Novi, MI)
- 3 days ago
& Casualty Insurance license Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products....
Customer Service Representative
- Auburn Hills, MI (16 miles from Novi, MI)
- 7 days ago
- Auburn Hills, MI (16 miles from Novi, MI)
- 7 days ago
service experience preferably in a contact center or dealership....
Retail Loss Prevention Customer Service Associate II
- Farmington Hills, MI (6 miles from Novi, MI)
- 8 days ago
- Farmington Hills, MI (6 miles from Novi, MI)
- 8 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative
- Wixom, MI (3 miles from Novi, MI)
- 11 days ago
- Wixom, MI (3 miles from Novi, MI)
- 11 days ago
Strong communication skills to interact with clients and provide customer service. Pay and Benefits EcoShield is proud to offer competitive pay and full benefits!...
Customer Service Representative
- Whitmore Lake, MI (14 miles from Novi, MI)
- 11 days ago
- Whitmore Lake, MI (14 miles from Novi, MI)
- 11 days ago
Work with customer service manager to ensure proper customer service is being delivered. Close out or open call records. Resolve customer complaints via phone, email, mail, or social media....
Customer Service Representative - Patient Registration
- Southfield, MI (12 miles from Novi, MI)
- 12 days ago
- Southfield, MI (12 miles from Novi, MI)
- 12 days ago
As our Customer Service Representative, youll work to help our patients check into the Emergency Department....
Customer Service Representative - Dental
- Taylor, MI (21 miles from Novi, MI)
- 16 days ago
- Taylor, MI (21 miles from Novi, MI)
- 16 days ago
service....
Customer Service Representative
- Farmington Hills, MI (6 miles from Novi, MI)
- 17 days ago
- Farmington Hills, MI (6 miles from Novi, MI)
- 17 days ago
Preferred: 1 year in an auto body or similar work environment including previous customer service experience....
Medical Equipment Customer Service Representative
- Livonia, MI (10 miles from Novi, MI)
- 30+ days ago
- Livonia, MI (10 miles from Novi, MI)
- 30+ days ago
For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....
Retail Customer Service Associate
- Ypsilanti, MI (19 miles from Novi, MI)
- 30+ days ago
- Ypsilanti, MI (19 miles from Novi, MI)
- 30+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 5450 Carpenter Rd, Ypsilanti, MI...
Retail Customer Service Associate
- Madison Heights, MI (21 miles from Novi, MI)
- 30+ days ago
- Madison Heights, MI (21 miles from Novi, MI)
- 30+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 31020 John R Rd, Madison Heights...
Pharmacy Customer Service Representative
- Southfield, MI (12 miles from Novi, MI)
- 30+ days ago
- Southfield, MI (12 miles from Novi, MI)
- 30+ days ago
Experience: Minimum two years experience in a customer service position, preferably in a call center environment....
Demographic Data for Novi, MI
Moving to Novi, MI? Find some basic demographic data about Novi, MI below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Novi, MI
Highest Education Level
Customer Services in Novi, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Facility Management
- Industrial Sales
- Forklift
- Check Cashing
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Call Center Experience
- Inbound
- Payment Processing
- Courteous
- Complaint Resolution
- Customer Support
- Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Referrals
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Telephone Skills
- Friendliness
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- English
- Multitasking
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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