Customer Service Jobs in Novi, MI

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-15 of 35 Jobs

CSR / Producer (Hybrid)

  • Birmingham, MI (16 miles from Novi, MI)
  • 11 days ago
  • Birmingham, MI (16 miles from Novi, MI)
  • 11 days ago

Our agency specializes primarily in Meemic Property and Casualty insurance products at extremely competitive prices for employees of schools, teaching hospitals and all active or retired members of...

Avis Customer Service Associate Outdoor Lot Support (Full-Time)

  • Hazel Park, MI (21 miles from Novi, MI)
  • 2 days ago
  • Hazel Park, MI (21 miles from Novi, MI)
  • 2 days ago

service....

Rental Car Customer Service Rep Full Time - Car Rental Discounts - PTO - 401k Benefits

  • Lincoln Park, MI (23 miles from Novi, MI)
  • 2 days ago
  • Lincoln Park, MI (23 miles from Novi, MI)
  • 2 days ago

service....

Rental Car Lot Customer Service Representative Full Time

  • Melvindale, MI (21 miles from Novi, MI)
  • 2 days ago
  • Melvindale, MI (21 miles from Novi, MI)
  • 2 days ago

service....

Customer Service Representative FT

  • Melvindale, MI (21 miles from Novi, MI)
  • 2 days ago
  • Melvindale, MI (21 miles from Novi, MI)
  • 2 days ago

service....

Loyalty Customer Service Rep FT - Great Perks - Paid Training - Career Growth Opportunity

  • Belleville, MI (20 miles from Novi, MI)
  • 2 days ago
  • Belleville, MI (20 miles from Novi, MI)
  • 2 days ago

This includes processing rentals of customers who are members of our loyalty programs, offering them products and services and providing excellent customer service to improve their travel experience...

Rental Car Customer Service Associate Full Time - Immediate Start - Hands-On Role - Paid Training

  • Melvindale, MI (21 miles from Novi, MI)
  • 2 days ago
  • Melvindale, MI (21 miles from Novi, MI)
  • 2 days ago

service....

Rental Car Customer Service Rep Full Time - Great Pay - Paid Training - Car Rental Discounts

  • Melvindale, MI (21 miles from Novi, MI)
  • 2 days ago
  • Melvindale, MI (21 miles from Novi, MI)
  • 2 days ago

service....

Car Rental Customer Service Rep Full Time - Great Hourly Rate - Employee Discounts

  • Hazel Park, MI (21 miles from Novi, MI)
  • 2 days ago
  • Hazel Park, MI (21 miles from Novi, MI)
  • 2 days ago

service....

Rental Car Customer Service Representative Full Time - Paid Training - 401k Benefits - Employee Di

  • Lincoln Park, MI (23 miles from Novi, MI)
  • 2 days ago
  • Lincoln Park, MI (23 miles from Novi, MI)
  • 2 days ago

service....

Rental Car Customer Service Representative Full Time - Great Pay - Paid Time Off - Car Rental Perk

  • Hazel Park, MI (21 miles from Novi, MI)
  • 2 days ago
  • Hazel Park, MI (21 miles from Novi, MI)
  • 2 days ago

service....

Customer Service Representative- Southfield, MI Hiring Event

  • Southfield, MI (12 miles from Novi, MI)
  • 3 days ago
  • Southfield, MI (12 miles from Novi, MI)
  • 3 days ago

Experience One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred....

Customer Service Representative - Patient Registration

  • Novi, MI
  • 4 days ago
  • Novi, MI
  • 4 days ago

As our Customer Service Representative, youll work to help our patients check into the hospital....

Claims Customer Service Representative

  • Troy, MI (21 miles from Novi, MI)
  • 7 days ago
  • Troy, MI (21 miles from Novi, MI)
  • 7 days ago

Call Center Representative - Loss Drafts Team Location: Troy, MI Pay: $18/hour (English-speaking) | $19.50/hour (Bilingual - Spanish) Employment Type: Full-Time, On-Site Training with Potential...

Customer Service Representative

  • Howell, MI (20 miles from Novi, MI)
  • 11 days ago
  • Howell, MI (20 miles from Novi, MI)
  • 11 days ago

The Hanover Insurance Group is an industry leading Property & Casualty Insurance Co. with over 170 years of rich history and tradition....

Demographic Data for Novi, MI

Moving to Novi, MI? Find some basic demographic data about Novi, MI below.


Local
National
60,936
2,157
Medium

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...

Salary for Customer Service Jobs in Novi, MI

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Novi, MI offer the following education background
Bachelor's Degree
35.2%
High School or GED
20.5%
Associate's Degree
16.7%
Vocational Degree or Certification
15.3%
Master's Degree
8.1%
Some College
2.7%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Novi, MI
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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