Customer Service Jobs in Niles, MI
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative - Patient Registration
- Dowagiac, MI (12 miles from Niles, MI)
- 1 day ago
- Dowagiac, MI (12 miles from Niles, MI)
- 1 day ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
Customer Service Representative
- South Bend, IN (11 miles from Niles, MI)
- 4 days ago
- South Bend, IN (11 miles from Niles, MI)
- 4 days ago
Job Requirements High standards for excellence, integrity and customer service Excellent customer service skills Ability to resolve conflict in a professional and decisive manner Foundational sales...
Required Skills/Abilities: Excellent interpersonal and customer service skills....
- Saint Joseph, MI (18 miles from Niles, MI)
- 11 days ago
- Saint Joseph, MI (18 miles from Niles, MI)
- 11 days ago
Job Summary Inbound call center to assist and educate members, employer groups, providers, colleagues, and/or agents of health plan benefits with accessing services, facilitating and resolving...
Customer Service Representative
- Elkhart, IN (16 miles from Niles, MI)
- 30+ days ago
- Elkhart, IN (16 miles from Niles, MI)
- 30+ days ago
Overview As a Customer Service Representative, youll build connections and offer a wide range of products and services to our diverse customer base....
Customer Service Representative
- South Bend, IN (11 miles from Niles, MI)
- 45+ days ago
- South Bend, IN (11 miles from Niles, MI)
- 45+ days ago
What's in this Customer Service Representative position for you?...
Acquisition Customer Service Associate Part Time
- Eau Claire, MI (11 miles from Niles, MI)
- 60+ days ago
- Eau Claire, MI (11 miles from Niles, MI)
- 60+ days ago
Role Responsibilities: As a Customer Service Associate, youre in charge of ensuring an exceptional customer experience....
Customer Service Representative
- Elkhart, IN (16 miles from Niles, MI)
- 90+ days ago
- Elkhart, IN (16 miles from Niles, MI)
- 90+ days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Demographic Data for Niles, MI
Moving to Niles, MI? Find some basic demographic data about Niles, MI below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Niles, MI
Highest Education Level
Customer Services in Niles, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Order Entry
- Conflict Resolution
- Store Management
- Order Processing
- Wellness
- Check Cashing
- Long-Term Disability
- Personal Lines
- Property and Casualty Insurance
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Medical Billing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Referrals
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Background Checks
- Military Background
- Listening
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Driving
- Friendliness
- Telephone Skills
- Typing
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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