Customer Service Jobs in Mason, MI

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-9 of 9 Jobs

Customer Service Representative

  • Lansing, MI (11 miles from Mason, MI)
  • 8 hours ago
  • Lansing, MI (11 miles from Mason, MI)
  • 8 hours ago

Customer Service Representative **Sr....

Remote Work

Retail Customer Service Associate

  • Lansing, MI (11 miles from Mason, MI)
  • 4 days ago
  • Lansing, MI (11 miles from Mason, MI)
  • 4 days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 2925 Towne Centre Blvd, Lansing,...

Remote Customer Service Representative (Michigan residents)

  • Lansing, MI (11 miles from Mason, MI)
  • 9 days ago
  • Lansing, MI (11 miles from Mason, MI)
  • 9 days ago

About the Role** **_Location: Remote_** **__** **_Michigan residents_** In this remote Customer Service Representative position at Morley, youll be trained as an important liaison between car dealerships...

Remote Work

Customer Service Representative

  • Lansing, MI (11 miles from Mason, MI)
  • 21 days ago
  • Lansing, MI (11 miles from Mason, MI)
  • 21 days ago

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated Customer Service Representative to join our team....

Customer Service Representative (Part-Time)

  • Lansing, MI (11 miles from Mason, MI)
  • 23 days ago
  • Lansing, MI (11 miles from Mason, MI)
  • 23 days ago

Job Description Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated part-time Customer Service Representative to join our team....

Customer Service Representative

  • Lansing, MI (11 miles from Mason, MI)
  • 24 days ago
  • Lansing, MI (11 miles from Mason, MI)
  • 24 days ago

**ESSENTIAL RESPONSIBILITIES** + Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned. + Strives to resolve...

Branch Customer Service Representative

  • Jackson, MI (22 miles from Mason, MI)
  • 29 days ago
  • Jackson, MI (22 miles from Mason, MI)
  • 29 days ago

A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer...

Customer Service Representative

  • Jackson, MI (22 miles from Mason, MI)
  • 60+ days ago
  • Jackson, MI (22 miles from Mason, MI)
  • 60+ days ago

At PTSolutions, we are looking to add to our growing team of Customer Service Representatives....

Customer Service Rep(01167) - 5645 S Cedar St

  • Lansing, MI (11 miles from Mason, MI)
  • 90+ days ago
  • Lansing, MI (11 miles from Mason, MI)
  • 90+ days ago

service, communication and teamwork skills Prepares high-quality products to standard Assists in oven tending and expediting orders out the door to ensure our customers receive the very best experience...

Demographic Data for Mason, MI

Moving to Mason, MI? Find some basic demographic data about Mason, MI below.


Local
National
19,804
374
Medium/Sm

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...

Salary for Customer Service Jobs in Mason, MI

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Mason, MI offer the following education background
Bachelor's Degree
35.2%
High School or GED
20.5%
Associate's Degree
16.7%
Vocational Degree or Certification
15.3%
Master's Degree
8.1%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Mason, MI
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


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