Customer Service Jobs in Hastings, MI
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative
- Kentwood, MI (22 miles from Hastings, MI)
- 1 day ago
- Kentwood, MI (22 miles from Hastings, MI)
- 1 day ago
Preferred: 1 year in an auto body or similar work environment including previous customer service experience....
Customer Service Representative
- Wayland, MI (15 miles from Hastings, MI)
- 13 days ago
- Wayland, MI (15 miles from Hastings, MI)
- 13 days ago
1-2 years of office customer service experience High School diploma Exceptional customer service skills and attitude Excellent written and verbal skills Proficient with office equipment Attention to...
Branch Customer Service Rep - Kentwood, MI
- Kentwood, MI (22 miles from Hastings, MI)
- 17 days ago
- Kentwood, MI (22 miles from Hastings, MI)
- 17 days ago
Automotive Services Claims Underwriting and more A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Member Representative I s or Branch Customer...
Retail Customer Service Associate
- Kentwood, MI (22 miles from Hastings, MI)
- 24 days ago
- Kentwood, MI (22 miles from Hastings, MI)
- 24 days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 4326 28Th St Se, Kentwood, MI 49512...
Customer Service Representative
- Plainwell, MI (17 miles from Hastings, MI)
- 26 days ago
- Plainwell, MI (17 miles from Hastings, MI)
- 26 days ago
As our Customer Service Representative, you'll work to help our patients check into the hospital....
Customer Service Representative - Patient Registration
- Plainwell, MI (17 miles from Hastings, MI)
- 45+ days ago
- Plainwell, MI (17 miles from Hastings, MI)
- 45+ days ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
Demographic Data for Hastings, MI
Moving to Hastings, MI? Find some basic demographic data about Hastings, MI below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Hastings, MI
Highest Education Level
Customer Services in Hastings, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Store Management
- Facility Management
- Food Service Management
- Forklift
- Check Cashing
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Call Center Experience
- Inbound
- Payment Processing
- Courteous
- Medical Billing
- Complaint Resolution
- Resolution
- Customer Support
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Driving
- Telephone Skills
- Friendliness
- Typing
- Collaboration
- Data Entry
- Reporting
- Spanish
- English
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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