Customer Service Jobs in Grand Rapids, MI
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Branch Customer Service Rep - Grand Rapids/Kentwood, MI
- Grand Rapids, MI
- 1 day ago
- Grand Rapids, MI
- 1 day ago
A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer...
Branch Customer Service Rep - Grand Rapids/Kentwood, MI
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 1 day ago
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 1 day ago
A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer...
Preferred: 1 year in an auto body or similar work environment including previous customer service experience....
Retail Loss Prevention Customer Service Associate I
- Grandville, MI (8 miles from Grand Rapids, MI)
- 19 days ago
- Grandville, MI (8 miles from Grand Rapids, MI)
- 19 days ago
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
Retail Loss Prevention Customer Service Associate I
- Grand Rapids, MI
- 20 days ago
- Grand Rapids, MI
- 20 days ago
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
Summer Temp - Branch Customer Service Representative - Grand Rapids
- Grand Rapids, MI
- 30+ days ago
- Grand Rapids, MI
- 30+ days ago
A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer...
Branch Customer Service Rep - Kentwood, MI
- Grand Rapids, MI
- 30+ days ago
- Grand Rapids, MI
- 30+ days ago
Automotive Services Claims Underwriting and more A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Member Representative I ' s or Branch Customer...
service....
Customer Service Rep(01147) - 4038 Alpine Ave
- Comstock Park, MI (8 miles from Grand Rapids, MI)
- 90+ days ago
- Comstock Park, MI (8 miles from Grand Rapids, MI)
- 90+ days ago
service, communication and teamwork skills Prepares high-quality products to standard Assists in oven tending and expediting orders out the door to ensure our customers receive the very best experience...
Demographic Data for Grand Rapids, MI
Moving to Grand Rapids, MI? Find some basic demographic data about Grand Rapids, MI below.
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Salary for Customer Service Jobs in Grand Rapids, MI
Highest Education Level
Customer Services in Grand Rapids, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Order Entry
- Conflict Resolution
- Problem Resolution
- Wellness
- Energetic
- Check Cashing
- Long-Term Disability
- Personal Lines
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Payment Processing
- Medical Billing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Referrals
- Inbound/Outbound Calling
- Decision Making
- Listening
- Customer Relations
- Military Background
- Retail
- High School Diploma
- Written Communication
- Driving
- Friendliness
- Verbal Communication
- Telephone Skills
- Typing
- Flexibility
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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