Customer Service Jobs in Frankenmuth, MI
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative
- Flint, MI (23 miles from Frankenmuth, MI)
- 5 days ago
- Flint, MI (23 miles from Frankenmuth, MI)
- 5 days ago
Job Requirements High standards for excellence, integrity and customer service Excellent customer service skills Ability to resolve conflict in a professional and decisive manner Foundational sales...
Customer Service Representative
- Davison, MI (24 miles from Frankenmuth, MI)
- 30+ days ago
- Davison, MI (24 miles from Frankenmuth, MI)
- 30+ days ago
Dispatcher experience DMV/Insurance/body shop CSR experience 1-2 years of office customer service experience High School diploma Exceptional customer service skills and attitude Excellent written and...
Part-Time Customer Service Representative (Flexible Schedule, On Site)
- Saginaw, MI (10 miles from Frankenmuth, MI)
- 30+ days ago
- Saginaw, MI (10 miles from Frankenmuth, MI)
- 30+ days ago
Paid training helps you be completely comfortable and ready to provide excellent customer service. Pay Transparency This position starts at $12.50 per hour....
Customer Service Representative (Toll)
- Bay City, MI (20 miles from Frankenmuth, MI)
- 45+ days ago
- Bay City, MI (20 miles from Frankenmuth, MI)
- 45+ days ago
Collaborate with customer service professionals to improve to overall customer experience Assisting with incoming customer service phone calls to resolve issues Complete end of day/shift deposits and...
Demographic Data for Frankenmuth, MI
Moving to Frankenmuth, MI? Find some basic demographic data about Frankenmuth, MI below.
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Salary for Customer Service Jobs in Frankenmuth, MI
Highest Education Level
Customer Services in Frankenmuth, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Order Entry
- Conflict Resolution
- Store Management
- Order Processing
- Wellness
- Check Cashing
- Long-Term Disability
- Personal Lines
- Property and Casualty Insurance
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Medical Billing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Referrals
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Military Background
- Listening
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Driving
- Friendliness
- Telephone Skills
- Typing
- Flexibility
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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