Customer Service Jobs in Brighton, MI

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-13 of 13 Jobs

Customer Service Representative Intermediate University of Michigan - Ann Arbor

  • Ann Arbor, MI (21 miles from Brighton, MI)
  • 1 day ago
  • Ann Arbor, MI (21 miles from Brighton, MI)
  • 1 day ago

BASIC FUNCTION AND RESPONSIBILITIES: This position is responsible for providing exemplary customer service to internal and external customers for routine and non-routine business....

Customer Service Representative Intermediate

  • Ann Arbor, MI (21 miles from Brighton, MI)
  • 2 days ago
  • Ann Arbor, MI (21 miles from Brighton, MI)
  • 2 days ago

Job Detail Job Opening ID 267771 Working Title Customer Service Representative Intermediate Job Title Customer Service Rep Inter Work Location Michigan Medicine - Ann Arbor Ann Arbor, MI Modes of Work...

Customer Service Representative - Hybrid

  • Howell, MI (8 miles from Brighton, MI)
  • 2 days ago
  • Howell, MI (8 miles from Brighton, MI)
  • 2 days ago

The Hanover Insurance Group is an industry leading Property & Casualty Insurance Co. with over 170 years of rich history and tradition....

Licensed Customer Service Representative - Livonia, MI

  • Livonia, MI (24 miles from Brighton, MI)
  • 2 days ago
  • Livonia, MI (24 miles from Brighton, MI)
  • 2 days ago

& Casualty Insurance license Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products....

Medical Equipment Customer Service Representative

  • Livonia, MI (24 miles from Brighton, MI)
  • 2 days ago
  • Livonia, MI (24 miles from Brighton, MI)
  • 2 days ago

For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....

Government Programs Customer Service Representative

  • Farmington Hills, MI (18 miles from Brighton, MI)
  • 3 days ago
  • Farmington Hills, MI (18 miles from Brighton, MI)
  • 3 days ago

a minimum score of 62 out of a possible 100 (assessment waived if candidate previously passed test while at Delta Dental or if previously held Customer Service Trainee, Customer Service Advisor, or...

Remote Work

Branch Customer Service Rep- White Lake, MI

  • White Lake, MI (12 miles from Brighton, MI)
  • 9 days ago
  • White Lake, MI (12 miles from Brighton, MI)
  • 9 days ago

A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer...

Customer Service Representative

  • Canton, MI (21 miles from Brighton, MI)
  • 18 days ago
  • Canton, MI (21 miles from Brighton, MI)
  • 18 days ago

Preferred: 1 year in an auto body or similar work environment including previous customer service experience....

Customer Service Representative - Hybrid

  • Ann Arbor, MI (21 miles from Brighton, MI)
  • 18 days ago
  • Ann Arbor, MI (21 miles from Brighton, MI)
  • 18 days ago

Customer Service Representative - Hybrid Requisition Id: 381932 Business Unit: LTL Location: ANN ARBOR, MI, US, 48105 **What youll need to succeed as a CUSTOMER SERVICE REP at XPO** Minimum qualifications...

Customer Service Representative

  • Livonia, MI (24 miles from Brighton, MI)
  • 30+ days ago
  • Livonia, MI (24 miles from Brighton, MI)
  • 30+ days ago

Your Opportunity Customer Service Representative CheckSmart Livonia, MI As a Customer Service Representative (CSR), you'll help people in your community access the financial solutions they need-right...

Retail Customer Service Associate

  • Southfield, MI (24 miles from Brighton, MI)
  • 45+ days ago
  • Southfield, MI (24 miles from Brighton, MI)
  • 45+ days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 22500 W 8 Mile Rd, Southfield, MI...

Customer Service Representative - Patient Registration

  • Novi, MI (13 miles from Brighton, MI)
  • 45+ days ago
  • Novi, MI (13 miles from Brighton, MI)
  • 45+ days ago

As our Customer Service Representative, youll work to help our patients check into the hospital....

ADO Field Trainer/Customer Service Representative

  • Grand Blanc, MI (24 miles from Brighton, MI)
  • 60+ days ago
  • Grand Blanc, MI (24 miles from Brighton, MI)
  • 60+ days ago

OBJECTIVE ADO Field Trainer/Customer Service Representative Objective To lead the Field Force to success by providing comprehensive training and customer service support for independent contractor insurance...

Demographic Data for Brighton, MI

Moving to Brighton, MI? Find some basic demographic data about Brighton, MI below.


Local
National
48,164
1,751
Medium

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...

Salary for Customer Service Jobs in Brighton, MI

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Brighton, MI offer the following education background
Bachelor's Degree
35.3%
High School or GED
20.3%
Associate's Degree
16.7%
Vocational Degree or Certification
15.3%
Master's Degree
8.1%
Some College
2.8%
Doctorate Degree
1.0%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Brighton, MI
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


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