Customer Service Jobs in Battle Creek, MI
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Insurance Service Representative - Battle Creek
- Battle Creek, MI
- 3 days ago
- Battle Creek, MI
- 3 days ago
& Casualty Insurance license Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products....
Bilingual Spanish Required Customer Service Representative - Video Banking
- Portage, MI (24 miles from Battle Creek, MI)
- 16 days ago
- Portage, MI (24 miles from Battle Creek, MI)
- 16 days ago
Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues....
Retail Customer Service Associate
- Portage, MI (24 miles from Battle Creek, MI)
- 30+ days ago
- Portage, MI (24 miles from Battle Creek, MI)
- 30+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 7021 S Westnedge Ave, Portage, MI...
Customer Service Representative - Video Banking
- Portage, MI (24 miles from Battle Creek, MI)
- 45+ days ago
- Portage, MI (24 miles from Battle Creek, MI)
- 45+ days ago
Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues....
English and Spanish Speaking Logistical Support Customer Service Representative
- Battle Creek, MI
- 60+ days ago
- Battle Creek, MI
- 60+ days ago
ESSENTIAL DUTIES AND RESPONSIBILITIES Provide superior customer service by answering incoming calls in a timely manner....
Customer Service Representative
- Kalamazoo, MI (23 miles from Battle Creek, MI)
- 90+ days ago
- Kalamazoo, MI (23 miles from Battle Creek, MI)
- 90+ days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Representative, Full or Part Time
- Battle Creek, MI
- 90+ days ago
- Battle Creek, MI
- 90+ days ago
Store 4706308: 221 Columbia Ave E, Battle Creek, Michigan 49015 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Demographic Data for Battle Creek, MI
Moving to Battle Creek, MI? Find some basic demographic data about Battle Creek, MI below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Battle Creek, MI
Highest Education Level
Customer Services in Battle Creek, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Facility Management
- Industrial Sales
- Forklift
- Check Cashing
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Call Center Experience
- Inbound
- Payment Processing
- Courteous
- Complaint Resolution
- Customer Support
- Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Referrals
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Telephone Skills
- Friendliness
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- English
- Multitasking
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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