Customer Service Jobs in Massachusetts
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Driver / customer service representative
- RICHMOND MOTOR SALES INC
- West Springfield, MA
- 3 days ago
- RICHMOND MOTOR SALES INC
- West Springfield, MA
- 3 days ago
Join Our Team as a Driver / Customer Service Representative! Are you looking for a dynamic role that combines customer service with driving? Look no further!...
Possesses excellent customer service skills Able to work a flexible schedule to support business needs Possesses strong communication and organizational skills with attention to detail Capable of multi-tasking...
Loss Prevention Customer Service Associate Uniform
- East Boston, MA
- 1 day ago
- East Boston, MA
- 1 day ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
The Hanover Insurance Group is an industry leading Property & Casualty Insurance Co. with over 170 years of rich history and tradition....
Key Accountabilities: Client Service - 50% Handles complex client issues while executing excellent customer service principles....
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem....
Loss Prevention Customer Service Associate (Tactical)
- Chicopee, MA
- 3 days ago
- Chicopee, MA
- 3 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
On-Site Customer Service Representative - Somerville, MA
- Somerville, MA
- 10 days ago
- Somerville, MA
- 10 days ago
Job Summary: This position assists incoming callers with requests and provides great customer service. An upbeat, patient-centered attitude is a must!...
Job Summary: Our client, a dynamic eCommerce company, is seeking an eCommerce Customer Service Representative to join their team....
Customer Service Representative - Boston (BOS)
- East Boston, MA
- 11 days ago
- East Boston, MA
- 11 days ago
Please note that this only applies to the Customer Service Representative position....
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Massachusetts
Highest Education Level
Customer Services in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Store Management
- Facility Management
- Acting
- Forklift
- Friendliness
- Check Cashing
- Long-Term Disability
- Personal Lines
- Property and Casualty Insurance
- Auto Insurance
- One Call Resolution
- Claims Processing
- Inbound
- Call Center Experience
- Claims
- Payment Processing
- Courteous
- Resolution
- Customer Support
- Loss Prevention
- Accounts Receivable
- Referrals
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Listening
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Data Entry
- Reporting
- Collaboration
- Policy Development
- English
- Multitasking
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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