Customer Service Jobs in Massachusetts

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-15 of 55 Jobs

Health Insurance Enrollment Specialist

  • Hyannis, MA
  • 12 hours ago
  • Hyannis, MA
  • 12 hours ago

Health Insurance Enrollment Specialist Full time: to screen individuals for eligibility in Health Connector & MassHealth Plans. Assist in enrollment and outreach. Educate enrollees in the health...

Customer Service Representatives

  • Worcester, MA
  • 1 day ago
  • Worcester, MA
  • 1 day ago

Vaco is hiring for Customer Service Representatives Location: Massachusetts (Candidate must reside in Massachusetts and may work remotely) Pay $17-20/hour Bilingual (Spanish) preferred but not required...

Remote Work

LP Customer Service Associate

  • Pittsfield, MA
  • 1 day ago
  • Pittsfield, MA
  • 1 day ago

Understands operational procedures and deters acts of dishonesty within established customer service guidelines....

Customer Service Associate - Morning & Lunch Shift

  • Marlborough, MA
  • 1 day ago
  • Marlborough, MA
  • 1 day ago

As the name suggests, your main priority is to provide great customer service....

Retail Customer Service Representative - Cashier

  • Cambridge, MA
  • 3 days ago
  • Cambridge, MA
  • 3 days ago

We are currently seeking self-motivated, hard-working, full- and part-time RETAIL CASHIER/CUSTOMER SERVICE REPRESENTATIVES....

Customer Service Representative

  • Peabody, MA
  • 3 days ago
  • Peabody, MA
  • 3 days ago

Listens and responds to customer service needs with the appropriate level of urgency. 6....

Customer Service Representative

  • Greenfield, MA
  • 3 days ago
  • Greenfield, MA
  • 3 days ago

Customer Service Representative Call Center & Customer Service $ 21 - $ 23 / Hour location_on Greenfield, Massachusetts work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK...

Loss Prevention Customer Service Associate

  • West Springfield, MA
  • 5 days ago
  • West Springfield, MA
  • 5 days ago

Understands operational procedures and deters acts of dishonesty within established customer service guidelines....

Customer Service Associate

  • Framingham, MA
  • 5 days ago
  • Framingham, MA
  • 5 days ago

As the name suggests, your main priority is to provide great customer service....

Healthcare Customer Service Representative

  • Stoughton, MA
  • 5 days ago
  • Stoughton, MA
  • 5 days ago

This role focuses on outbound calls and requires strong communication and customer service skills....

REMOTE Customer Service Rep II Phones

  • Lawrence, MA
  • 6 days ago
  • Lawrence, MA
  • 6 days ago

, precision, advanced,technology and customer service skills.This is a work from home position....

Remote Work

Healthcare Customer Service Representative

  • Stoughton, MA
  • 6 days ago
  • Stoughton, MA
  • 6 days ago

This role focuses on outbound calls and requires strong communication and customer service skills....

Showroom Customer Service Representative

  • Mashpee, MA
  • 6 days ago
  • Mashpee, MA
  • 6 days ago

Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative....

Customer Service Representative

  • Chicopee, MA
  • 7 days ago
  • Chicopee, MA
  • 7 days ago

OUR VISION : Being the best customer service company in the world. OUR PURPOSE : Create packaging solutions for lifes essentials....

Loss Prevention Customer Service Associate (Tactical)

  • Chicopee, MA
  • 7 days ago
  • Chicopee, MA
  • 7 days ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Demographic Data for Massachusetts

Moving to Massachusetts? Find some basic demographic data about Massachusetts below.


Local
National
7,029,832
179,192

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...

Salary for Customer Service Jobs in Massachusetts

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Massachusetts offer the following education background
Bachelor's Degree
35.2%
High School or GED
20.5%
Associate's Degree
16.7%
Vocational Degree or Certification
15.3%
Master's Degree
8.1%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Massachusetts
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

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