Customer Service Jobs in Massachusetts
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Health Insurance Enrollment Specialist Full time: to screen individuals for eligibility in Health Connector & MassHealth Plans. Assist in enrollment and outreach. Educate enrollees in the health...
Vaco is hiring for Customer Service Representatives Location: Massachusetts (Candidate must reside in Massachusetts and may work remotely) Pay $17-20/hour Bilingual (Spanish) preferred but not required...
Remote WorkUnderstands operational procedures and deters acts of dishonesty within established customer service guidelines....
Customer Service Associate - Morning & Lunch Shift
- Marlborough, MA
- 1 day ago
- Marlborough, MA
- 1 day ago
As the name suggests, your main priority is to provide great customer service....
We are currently seeking self-motivated, hard-working, full- and part-time RETAIL CASHIER/CUSTOMER SERVICE REPRESENTATIVES....
Listens and responds to customer service needs with the appropriate level of urgency. 6....
Customer Service Representative Call Center & Customer Service $ 21 - $ 23 / Hour location_on Greenfield, Massachusetts work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK...
Loss Prevention Customer Service Associate
- West Springfield, MA
- 5 days ago
- West Springfield, MA
- 5 days ago
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
As the name suggests, your main priority is to provide great customer service....
This role focuses on outbound calls and requires strong communication and customer service skills....
, precision, advanced,technology and customer service skills.This is a work from home position....
Remote WorkThis role focuses on outbound calls and requires strong communication and customer service skills....
Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative....
OUR VISION : Being the best customer service company in the world. OUR PURPOSE : Create packaging solutions for lifes essentials....
Loss Prevention Customer Service Associate (Tactical)
- Chicopee, MA
- 7 days ago
- Chicopee, MA
- 7 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Massachusetts
Highest Education Level
Customer Services in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Order Entry
- Wellness
- Facility Management
- Forklift
- Check Cashing
- Long-Term Disability
- Personal Lines
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Military Background
- Listening
- Retail
- Customer Relations
- High School Diploma
- Written Communication
- Driving
- Friendliness
- Telephone Skills
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Policy Development
- English
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
How to Become an Insurance Agent
Interested in a career as an insurance agent? Learn more about insurance agent licenses, insurance agent salary ranges, and more.
Read article »