Customer Service Jobs in Massachusetts
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Loss Prevention Customer Service Associate Marshalls - 3.6 Boston, MA Job Details Part-time $15.00 - $18.60 an hour 11 hours ago Benefits Paid parental leave Health savings account Paid holidays Disability...
Customer Service Representative, Life Contact Center
- Boston, MA
- 13 hours ago
- Boston, MA
- 13 hours ago
You will be responsible for answering inbound calls where you'll be addressing customer service inquiries and concerns....
Remote WorkUnderstands operational procedures and deters acts of dishonesty within established customer service guidelines....
Rental Car Customer Service Associate Part Time - Immediate Start - Hands-On Role - Paid Training
- Boston, MA
- 2 days ago
- Boston, MA
- 2 days ago
service....
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Rental Car Customer Service Rep Full Time - Car Rental Discounts - PTO - 401k Benefits
- Boston, MA
- 2 days ago
- Boston, MA
- 2 days ago
service....
You will inform the field of daily customer service promotions along with providing them with error free orders....
Learn the ropes of Personal Lines and what it takes to successfully support the Sales and Service Teams within this line of business....
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
On-Site Customer Service Representative - Somerville, MA
- Somerville, MA
- 4 days ago
- Somerville, MA
- 4 days ago
Job Summary: This position assists incoming callers with requests and provides great customer service. An upbeat, patient-centered attitude is a must!...
MTM Transit looking for a Full Time Customer Service Representative to join our team in Boston, MA....
service....
Service Description & Requirements Job Description We are searching for a Customer Service Representative to join our growing team....
Car Rental Associate - Full Time Great Pay Health Benefits Employee Perks
- East Sandwich, MA
- 7 days ago
- East Sandwich, MA
- 7 days ago
service....
Previous experience in insurance or customer service (2+ years preferred). Excellent verbal and written communication skills. Strong problem-solving and organizational abilities....
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Massachusetts
Highest Education Level
Customer Services in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Facility Management
- Forklift
- Check Cashing
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Call Center Experience
- Inbound
- Payment Processing
- Courteous
- Complaint Resolution
- Customer Support
- Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Referrals
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Driving
- Telephone Skills
- Friendliness
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- English
- Multitasking
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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