Customer Service Jobs in Worcester, MA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
The Hanover Insurance Group is an industry leading property and casualty insurance company with over 160 years of rich history and tradition....
Vaco is hiring for Customer Service Representatives Location: Massachusetts (Candidate must reside in Massachusetts and may work remotely) Pay $17-20/hour Bilingual (Spanish) preferred but not required...
Remote WorkCustomer Service Associate - Morning & Lunch Shift
- Marlborough, MA (14 miles from Worcester, MA)
- 4 days ago
- Marlborough, MA (14 miles from Worcester, MA)
- 4 days ago
As the name suggests, your main priority is to provide great customer service....
- Framingham, MA (19 miles from Worcester, MA)
- 8 days ago
- Framingham, MA (19 miles from Worcester, MA)
- 8 days ago
As the name suggests, your main priority is to provide great customer service....
The Hanover Insurance Group is an industry leading Property & Casualty Insurance Co. with over 170 years of rich history and tradition....
Customer Service Representative
- Westborough, MA (9 miles from Worcester, MA)
- 22 days ago
- Westborough, MA (9 miles from Worcester, MA)
- 22 days ago
As a Customer Service Representative with us, you'll discover a workplace genuinely invested in your individual triumph....
Entry Level Customer Service Representative- Merrimack, NH
- Bolton, MA (15 miles from Worcester, MA)
- 24 days ago
- Bolton, MA (15 miles from Worcester, MA)
- 24 days ago
The Role Join our team of Entry Level Customer Service Representatives, also known as Customer Relationship Advocates (CRA)....
Customer Service Representative- Merrimack, NH
- Maynard, MA (21 miles from Worcester, MA)
- 24 days ago
- Maynard, MA (21 miles from Worcester, MA)
- 24 days ago
The Role Join our team of Customer Service Representatives, also know as Customer Relationship Advocates (CRA)....
Loss Prevention Customer Service Associate
- Framingham, MA (19 miles from Worcester, MA)
- 28 days ago
- Framingham, MA (19 miles from Worcester, MA)
- 28 days ago
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
- Auburn, MA (5 miles from Worcester, MA)
- 30+ days ago
- Auburn, MA (5 miles from Worcester, MA)
- 30+ days ago
The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s)....
Showroom Customer Service Representative
- Franklin, MA (23 miles from Worcester, MA)
- 30+ days ago
- Franklin, MA (23 miles from Worcester, MA)
- 30+ days ago
Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative....
Clerical/Admin - Customer Service Representative - Now Hiring
- Worcester, MA
- 45+ days ago
- Worcester, MA
- 45+ days ago
End Date 05/12/2025 Duration 13 Week(s) Job Description Hybrid - Customer Service Representative Pride Health is hiring a Customer Service Representative for one of its clients in Massachusetts....
Interactive Customer Service Representative
- Spencer, MA (9 miles from Worcester, MA)
- 45+ days ago
- Spencer, MA (9 miles from Worcester, MA)
- 45+ days ago
Responsibilities and Accountabilities Provides efficient, effective and courteous customer service through prompt handling of transactions via the ITM video teller system....
Medical Equipment Customer Service Representative
- Southborough, MA (15 miles from Worcester, MA)
- 90+ days ago
- Southborough, MA (15 miles from Worcester, MA)
- 90+ days ago
For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....
Customer Service Representative
- Clinton, MA (11 miles from Worcester, MA)
- 90+ days ago
- Clinton, MA (11 miles from Worcester, MA)
- 90+ days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Demographic Data for Worcester, MA
Moving to Worcester, MA? Find some basic demographic data about Worcester, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Worcester, MA
Highest Education Level
Customer Services in Worcester, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Order Entry
- Wellness
- Facility Management
- Forklift
- Check Cashing
- Long-Term Disability
- Personal Lines
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Military Background
- Listening
- Retail
- Customer Relations
- High School Diploma
- Written Communication
- Driving
- Friendliness
- Telephone Skills
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Policy Development
- English
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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