Customer Service Jobs in Woburn, MA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative (Hybrid)
- Quincy, MA (18 miles from Woburn, MA)
- 16 hours ago
- Quincy, MA (18 miles from Woburn, MA)
- 16 hours ago
Previous office and customer service experience required. Insurance license is not required. Salary Range: $50,000 - $55,000 (plus bonus potential) #LI-DNP...
- Malden, MA (6 miles from Woburn, MA)
- 4 days ago
- Malden, MA (6 miles from Woburn, MA)
- 4 days ago
Must live on the East Coast **Position:** Remote Customer Service Representative **Start Date** : Tentative 07/30 or 08/13 **Duration:** TBD: Can be extended or shortened based on business needs and...
Remote Work- North Andover, MA (13 miles from Woburn, MA)
- 5 days ago
- North Andover, MA (13 miles from Woburn, MA)
- 5 days ago
The role of Customer Service Representative II involves the day-to-day management of all client deliverables for one or more accounts....
Loss Prevention Customer Service Associate II
- East Boston, MA (10 miles from Woburn, MA)
- 5 days ago
- East Boston, MA (10 miles from Woburn, MA)
- 5 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative (in office)
- Boston, MA (10 miles from Woburn, MA)
- 11 days ago
- Boston, MA (10 miles from Woburn, MA)
- 11 days ago
MTM Transit looking for a Full Time Customer Service Representative to join our team in Boston, MA....
Customer Service Rep. - Health Plans
- Salem, MA (12 miles from Woburn, MA)
- 12 days ago
- Salem, MA (12 miles from Woburn, MA)
- 12 days ago
Job Summary: Currently seeking Customer Service Representatives to join the team at a major health plan company in Salem, OR!...
Customer Service Representative I
- Somerville, MA (8 miles from Woburn, MA)
- 13 days ago
- Somerville, MA (8 miles from Woburn, MA)
- 13 days ago
Utilize customer service, collections, and billing experience to gather and interpret relevant information to resolve patient account issues and complaints....
Customer Service Associate - Morning & Lunch Shift
- Marlborough, MA (22 miles from Woburn, MA)
- 16 days ago
- Marlborough, MA (22 miles from Woburn, MA)
- 16 days ago
As the name suggests, your main priority is to provide great customer service....
Retail Customer Service Associate
- Hudson, NH (22 miles from Woburn, MA)
- 16 days ago
- Hudson, NH (22 miles from Woburn, MA)
- 16 days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 7 WALMART BLVD, HUDSON, NH 03051...
Retail Customer Service Representative - Cashier
- Cambridge, MA (7 miles from Woburn, MA)
- 17 days ago
- Cambridge, MA (7 miles from Woburn, MA)
- 17 days ago
We are currently seeking self-motivated, hard-working, full- and part-time RETAIL CASHIER/CUSTOMER SERVICE REPRESENTATIVES....
Customer Service Representative
- Peabody, MA (9 miles from Woburn, MA)
- 18 days ago
- Peabody, MA (9 miles from Woburn, MA)
- 18 days ago
Listens and responds to customer service needs with the appropriate level of urgency. 6....
- Framingham, MA (18 miles from Woburn, MA)
- 19 days ago
- Framingham, MA (18 miles from Woburn, MA)
- 19 days ago
As the name suggests, your main priority is to provide great customer service....
Customer Service Associate - Dinner/Close Shift
- Medford, MA (6 miles from Woburn, MA)
- 20 days ago
- Medford, MA (6 miles from Woburn, MA)
- 20 days ago
As the name suggests, your main priority is to provide great customer service....
Customer Service Rep (Contract)
- North Andover, MA (13 miles from Woburn, MA)
- 22 days ago
- North Andover, MA (13 miles from Woburn, MA)
- 22 days ago
Strong customer service skills and ability to handle stressful situations tactfully. Detail-oriented with a high degree of accuracy. Ability to work well in a team environment....
Retail Loss Prevention Customer Service Associate
- Swampscott, MA (12 miles from Woburn, MA)
- 25 days ago
- Swampscott, MA (12 miles from Woburn, MA)
- 25 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Demographic Data for Woburn, MA
Moving to Woburn, MA? Find some basic demographic data about Woburn, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Woburn, MA
Highest Education Level
Customer Services in Woburn, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Order Entry
- Wellness
- Facility Management
- Forklift
- Friendliness
- Check Cashing
- Long-Term Disability
- Personal Lines
- Property and Casualty Insurance
- Auto Insurance
- One Call Resolution
- Claims Processing
- Service Sales
- Call Center Experience
- Inbound
- Claims
- Financial Services
- Payment Processing
- Courteous
- Complaint Resolution
- Resolution
- Customer Support
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Military Background
- Retail
- Listening
- Customer Relations
- High School Diploma
- Written Communication
- Driving
- Typing
- Telephone Skills
- Collaboration
- Data Entry
- Policy Development
- Spanish
- Multitasking
- English
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Bilingual
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
How to Become an Insurance Agent
Interested in a career as an insurance agent? Learn more about insurance agent licenses, insurance agent salary ranges, and more.
Read article »