Customer Service Jobs in Westfield, MA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative - FT
- Windsor Locks, CT (17 miles from Westfield, MA)
- 3 days ago
- Windsor Locks, CT (17 miles from Westfield, MA)
- 3 days ago
service....
Customer Service Representative
- East Windsor, CT (20 miles from Westfield, MA)
- 21 days ago
- East Windsor, CT (20 miles from Westfield, MA)
- 21 days ago
Customer Service Representative Call Center & Customer Service $ 20 / Hour location_on East Windsor, Connecticut work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link...
Call Center Customer Service Representative
- Windsor, CT (22 miles from Westfield, MA)
- 27 days ago
- Windsor, CT (22 miles from Westfield, MA)
- 27 days ago
Waste Management is looking for goal oriented, Customer Focused Inbound Service Representatives like you to provide world-class customer service to our customers....
Customer Service Representative
- Amherst, MA (21 miles from Westfield, MA)
- 30+ days ago
- Amherst, MA (21 miles from Westfield, MA)
- 30+ days ago
TNG123 #LI-MW1 Customer Service Representative Amherst, Massachusetts, 01002 Perm 40,000/year...
Customer Service Representative - PT
- Windsor Locks, CT (17 miles from Westfield, MA)
- 30+ days ago
- Windsor Locks, CT (17 miles from Westfield, MA)
- 30+ days ago
service....
Customer Service Associate, InMotion
- Windsor Locks, CT (17 miles from Westfield, MA)
- 45+ days ago
- Windsor Locks, CT (17 miles from Westfield, MA)
- 45+ days ago
The Customer Service Associate, Electronics provides an exceptional customer experience and assists with general upkeep of the store....
Customer Service Rep/Car Wash Attendant
- South Windsor, CT (24 miles from Westfield, MA)
- 90+ days ago
- South Windsor, CT (24 miles from Westfield, MA)
- 90+ days ago
Excellent customer service skills to ensure optimum customer satisfaction. Strong ability to work flexible hours, such as weekends. Ability to work standing over long periods of time....
Demographic Data for Westfield, MA
Moving to Westfield, MA? Find some basic demographic data about Westfield, MA below.
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Salary for Customer Service Jobs in Westfield, MA
Highest Education Level
Customer Services in Westfield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Facility Management
- Industrial Sales
- Forklift
- Check Cashing
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Call Center Experience
- Inbound
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Driving
- Telephone Skills
- Friendliness
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- English
- Multitasking
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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