Customer Service Jobs in Westborough, MA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Loss Prevention Customer Service Associate II Dedham MA
- Dedham, MA (21 miles from Westborough, MA)
- 2 days ago
- Dedham, MA (21 miles from Westborough, MA)
- 2 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative
- Needham, MA (18 miles from Westborough, MA)
- 5 days ago
- Needham, MA (18 miles from Westborough, MA)
- 5 days ago
Customer Service Representative Job Description Summary The primary responsibility of this position is to provide inbound customer service phone and email support to customers with questions, issues...
IMMEDIATE HIRE Customer Service Representative
- Norfolk, MA (17 miles from Westborough, MA)
- 8 days ago
- Norfolk, MA (17 miles from Westborough, MA)
- 8 days ago
About the Role As a Customer Advocate, you'll be the face of Carvana, delivering a seamless and exceptional car-buying experience. You'll handle 6-8 customer appointments daily, traveling in a...
Customer Service Representative
- Worcester, MA (9 miles from Westborough, MA)
- 12 days ago
- Worcester, MA (9 miles from Westborough, MA)
- 12 days ago
The Hanover Insurance Group is an industry leading Property & Casualty Insurance Co. with over 170 years of rich history and tradition....
As a Customer Service Representative with us, you'll discover a workplace genuinely invested in your individual triumph....
Customer Service Representative- Merrimack, NH
- Concord, MA (18 miles from Westborough, MA)
- 15 days ago
- Concord, MA (18 miles from Westborough, MA)
- 15 days ago
The Role Join our team of Customer Service Representatives, also know as Customer Relationship Advocates (CRA)....
Entry Level Customer Service Representative- Merrimack, NH
- Waverley, MA (23 miles from Westborough, MA)
- 15 days ago
- Waverley, MA (23 miles from Westborough, MA)
- 15 days ago
The Role Join our team of Entry Level Customer Service Representatives, also known as Customer Relationship Advocates (CRA)....
Loss Prevention Customer Service Associate
- Plainville, MA (22 miles from Westborough, MA)
- 19 days ago
- Plainville, MA (22 miles from Westborough, MA)
- 19 days ago
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
- Auburn, MA (13 miles from Westborough, MA)
- 29 days ago
- Auburn, MA (13 miles from Westborough, MA)
- 29 days ago
The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s)....
Loss Prevention Customer Service Associate II
- Dedham, MA (21 miles from Westborough, MA)
- 29 days ago
- Dedham, MA (21 miles from Westborough, MA)
- 29 days ago
['TJ Maxx', '3.3', 'Loss Prevention Customer Service Associate II', 'Apply on employer site', '', 'Dedham, MA', '', '$15.00 - $18.60', '\xa0', 'Per Hour', '\xa0', '(Employer est.)'][]...
Showroom Customer Service Representative
- Franklin, MA (16 miles from Westborough, MA)
- 30+ days ago
- Franklin, MA (16 miles from Westborough, MA)
- 30+ days ago
Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative....
Clerical/Admin - Customer Service Representative - Now Hiring
- Worcester, MA (9 miles from Westborough, MA)
- 30+ days ago
- Worcester, MA (9 miles from Westborough, MA)
- 30+ days ago
End Date 05/12/2025 Duration 13 Week(s) Job Description Hybrid - Customer Service Representative Pride Health is hiring a Customer Service Representative for one of its clients in Massachusetts....
Interactive Customer Service Representative
- Spencer, MA (19 miles from Westborough, MA)
- 30+ days ago
- Spencer, MA (19 miles from Westborough, MA)
- 30+ days ago
Responsibilities and Accountabilities Provides efficient, effective and courteous customer service through prompt handling of transactions via the ITM video teller system....
Customer Service Representative
- Norwood, MA (21 miles from Westborough, MA)
- 45+ days ago
- Norwood, MA (21 miles from Westborough, MA)
- 45+ days ago
Customer Service Representative: Description : M.S. Walker has an immediate opening for a full-time Customer Service Representative....
Customer Service Associate - Morning & Lunch Shift
- Marlborough, MA (6 miles from Westborough, MA)
- 45+ days ago
- Marlborough, MA (6 miles from Westborough, MA)
- 45+ days ago
As the name suggests, your main priority is to provide great customer service....
Demographic Data for Westborough, MA
Moving to Westborough, MA? Find some basic demographic data about Westborough, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Westborough, MA
Highest Education Level
Customer Services in Westborough, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Order Entry
- Conflict Resolution
- Problem Resolution
- Wellness
- Energetic
- Check Cashing
- Long-Term Disability
- Personal Lines
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Payment Processing
- Medical Billing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Referrals
- Inbound/Outbound Calling
- Decision Making
- Listening
- Customer Relations
- Military Background
- Retail
- High School Diploma
- Written Communication
- Driving
- Friendliness
- Verbal Communication
- Telephone Skills
- Typing
- Flexibility
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
How to Become an Insurance Agent
Interested in a career as an insurance agent? Learn more about insurance agent licenses, insurance agent salary ranges, and more.
Read article »