Customer Service Jobs in West Springfield, MA

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Senior Customer Service Representative (Life or Annuity)

Penn Mutual Insurance Co. - Windsor, CT (18 miles from West Springfield, MA)

Our Senior Customer Service Representatives own the relationship with our valued customers and have the rewarding responsibility of shaping the image of our company....

22 days ago

Licensed Customer Service Representative

Jewell Professional Insurance - East Windsor, CT (15 miles from West Springfield, MA)

Are you passionate about providing first rate customer service? If so, our Customer Service position was made for you! Our agency is growing and were adding to our team!...

22 days ago

Customer Service Representative (Life or Annuity)

Penn Mutual Insurance Co. - Windsor, CT (18 miles from West Springfield, MA)

Our Customer Service Representatives own the relationship with our valued customers and have the rewarding responsibility of shaping the image of our company....

26 days ago

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Demographic Data for West Springfield, MA

Moving to West Springfield, MA? Find some basic demographic data about West Springfield, MA below.

Median Age

Average HouseHold Income

Home Value vs Household Income in West Springfield, MA

Total Population

28,391

Number of Businesses

989

City Size

Medium

Customer Service Online Courses and Training Opportunities

Culture of Services: Paradox of Customer Relations

Services are everywhere in our society. We cannot live without them. More than 70% of advanced economies fall under the category of the service sector. Other sectors, such as agriculture and...

Customer Analytics

Data about our browsing and buying patterns are everywhere. From credit card transactions and online shopping carts, to customer loyalty programs and user-generated ratings/reviews, there is a...

Customer Service

Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...

Licensing / Certification

Required or preferred licenses and certifications for Customer Service positions.

Highest Education Level

Customer Services in West Springfield, MA offer the following education background

Bachelor's Degree (33.1%)
High School or GED (24.2%)
Vocational or Certification (16.1%)
Associate's Degree (14.4%)
Master's Degree (7.6%)
Some College (3.0%)
Doctorate Degree (1.0%)
Some High School (0.7%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Services in West Springfield, MA

1-2 years (42.9%)
Less than 1 year (38.0%)
None (6.9%)
2-4 years (6.8%)
4-6 years (4.1%)
6-8 years (1.1%)
8-10 years (0.2%)

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

= trending

Other Titles

Here are some other career titles that require similar skills

Salary for Customer Service jobs in West Springfield, MA

**Data source: Bureau of Labor Statistics

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