Customer Service Jobs in Swampscott, MA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Retail Customer Service Representative - Cashier
- Cambridge, MA (13 miles from Swampscott, MA)
- 3 days ago
- Cambridge, MA (13 miles from Swampscott, MA)
- 3 days ago
We are currently seeking self-motivated, hard-working, full- and part-time RETAIL CASHIER/CUSTOMER SERVICE REPRESENTATIVES....
Customer Service Representative
- Peabody, MA (5 miles from Swampscott, MA)
- 3 days ago
- Peabody, MA (5 miles from Swampscott, MA)
- 3 days ago
Listens and responds to customer service needs with the appropriate level of urgency. 6....
REMOTE Customer Service Rep II Phones
- Lawrence, MA (20 miles from Swampscott, MA)
- 6 days ago
- Lawrence, MA (20 miles from Swampscott, MA)
- 6 days ago
, precision, advanced,technology and customer service skills.This is a work from home position....
Remote WorkCustomer Service Rep (Contract)
- North Andover, MA (16 miles from Swampscott, MA)
- 8 days ago
- North Andover, MA (16 miles from Swampscott, MA)
- 8 days ago
Strong customer service skills and ability to handle stressful situations tactfully. Detail-oriented with a high degree of accuracy. Ability to work well in a team environment....
Retail Loss Prevention Customer Service Associate
- Swampscott, MA
- 11 days ago
- Swampscott, MA
- 11 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative
- Needham, MA (22 miles from Swampscott, MA)
- 11 days ago
- Needham, MA (22 miles from Swampscott, MA)
- 11 days ago
Customer Service Representative Job Description Summary The primary responsibility of this position is to provide inbound customer service phone and email support to customers with questions, issues...
- Revere, MA (6 miles from Swampscott, MA)
- 11 days ago
- Revere, MA (6 miles from Swampscott, MA)
- 11 days ago
We are looking for someone friendly and hard-working, fluent in both English and Spanish (preferred), with superior customer service skills....
Healthcare Customer Service Representative
- Salem, MA (2 miles from Swampscott, MA)
- 11 days ago
- Salem, MA (2 miles from Swampscott, MA)
- 11 days ago
Job Summary: Job Title: Customer Service Representative - Medicare Advantage Job Description: We are seeking a dedicated and professional Customer Service Representative to join our Medicare Advantage...
Customer Service Representative - FT
- Boston, MA (13 miles from Swampscott, MA)
- 13 days ago
- Boston, MA (13 miles from Swampscott, MA)
- 13 days ago
service....
Associate Customer Service Representative
- Boston, MA (11 miles from Swampscott, MA)
- 17 days ago
- Boston, MA (11 miles from Swampscott, MA)
- 17 days ago
** + Customer Service in a call-center environment + Customer Service in a Healthcare related call-center environment strongly preferred **LICENSES or CERTIFICATIONS** **Required** + None **Preferred...
Entry Level Customer Service Representative- Merrimack, NH
- Lynnfield, MA (7 miles from Swampscott, MA)
- 21 days ago
- Lynnfield, MA (7 miles from Swampscott, MA)
- 21 days ago
The Role Join our team of Entry Level Customer Service Representatives, also known as Customer Relationship Advocates (CRA)....
Customer Service Representative- Merrimack, NH
- Concord, MA (23 miles from Swampscott, MA)
- 21 days ago
- Concord, MA (23 miles from Swampscott, MA)
- 21 days ago
The Role Join our team of Customer Service Representatives, also know as Customer Relationship Advocates (CRA)....
Customer Service Representative
- Boston, MA (11 miles from Swampscott, MA)
- 21 days ago
- Boston, MA (11 miles from Swampscott, MA)
- 21 days ago
**ESSENTIAL RESPONSIBILITIES** + Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned. + Strives to resolve...
Pharmacy Customer Service Associate
- Reading, MA (10 miles from Swampscott, MA)
- 21 days ago
- Reading, MA (10 miles from Swampscott, MA)
- 21 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Boston, MA (11 miles from Swampscott, MA)
- 21 days ago
- Boston, MA (11 miles from Swampscott, MA)
- 21 days ago
**Customer Service Representative** Stanley Access Technologies seeks a self-motivated, results-driven team player to fill a remote Customer Service Representative position....
Demographic Data for Swampscott, MA
Moving to Swampscott, MA? Find some basic demographic data about Swampscott, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Swampscott, MA
Highest Education Level
Customer Services in Swampscott, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Wellness
- Facility Management
- Forklift
- Check Cashing
- Long-Term Disability
- Personal Lines
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Military Background
- Listening
- Retail
- Customer Relations
- High School Diploma
- Written Communication
- Driving
- Friendliness
- Telephone Skills
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Policy Development
- English
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
How to Become an Insurance Agent
Interested in a career as an insurance agent? Learn more about insurance agent licenses, insurance agent salary ranges, and more.
Read article »