Customer Service Jobs in Springfield, MA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Driver / customer service representative
- RICHMOND MOTOR SALES INC
- West Springfield, MA (3 miles from Springfield, MA)
- 4 days ago
- RICHMOND MOTOR SALES INC
- West Springfield, MA (3 miles from Springfield, MA)
- 4 days ago
Join Our Team as a Driver / Customer Service Representative! Are you looking for a dynamic role that combines customer service with driving? Look no further!...
Loss Prevention Customer Service Associate (Tactical)
- Chicopee, MA (4 miles from Springfield, MA)
- 3 days ago
- Chicopee, MA (4 miles from Springfield, MA)
- 3 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative - HCB Ops - Hybrid, Hartford CT
- Hartford, CT (22 miles from Springfield, MA)
- 10 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 10 days ago
Position Summary Customer Service Representative is the face of Aetna and impacts members' service experi ence by manner of how customer service inquiries and problems via telephone, internet or written...
Loss Prevention Customer Service Associate Loss Prevention Customer Service Associate
- West Springfield, MA (3 miles from Springfield, MA)
- 16 days ago
- West Springfield, MA (3 miles from Springfield, MA)
- 16 days ago
Loss Prevention Customer Service Associate TJX Companies 3.5 ( ) West Springfield, MA Why you should apply for a job to TJX Companies : 4.5/5 in supportive management 75% say women are treated fairly...
Customer Service Representative Customer Service Representative
- Hartford, CT (22 miles from Springfield, MA)
- 16 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 16 days ago
Provide Exceptional Customer Service experience to our policyholders in every interaction....
Remote Work- Hartford, CT (22 miles from Springfield, MA)
- 30+ days ago
- Hartford, CT (22 miles from Springfield, MA)
- 30+ days ago
service experience (any industry); or recent college grad Ability to obtain a Property & Casualty license within 4 months of employment (we will pay for your time and fees associated with obtaining...
Customer Service Representative
- Hartford, CT (22 miles from Springfield, MA)
- 30+ days ago
- Hartford, CT (22 miles from Springfield, MA)
- 30+ days ago
Description & Requirements Job Description Customer Service Representative We are in search of a Customer Service Representative to join our growing team....
Loss Prevention Customer Service Associate
- West Springfield, MA (3 miles from Springfield, MA)
- 45+ days ago
- West Springfield, MA (3 miles from Springfield, MA)
- 45+ days ago
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
Customer Service Representative
- Bloomfield, CT (18 miles from Springfield, MA)
- 45+ days ago
- Bloomfield, CT (18 miles from Springfield, MA)
- 45+ days ago
SUMMARY: The Customer Service Representative is responsible for handling multiple customer accounts and providing customers with quality service based on civil aviation articles in accordance with the...
Customer Service Associate, InMotion
- Windsor Locks, CT (12 miles from Springfield, MA)
- 90+ days ago
- Windsor Locks, CT (12 miles from Springfield, MA)
- 90+ days ago
The Customer Service Associate, Electronics provides an exceptional customer experience and assists with general upkeep of the store....
Demographic Data for Springfield, MA
Moving to Springfield, MA? Find some basic demographic data about Springfield, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Springfield, MA
Highest Education Level
Customer Services in Springfield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Store Management
- Facility Management
- Acting
- Forklift
- Friendliness
- Check Cashing
- Long-Term Disability
- Personal Lines
- Property and Casualty Insurance
- Auto Insurance
- One Call Resolution
- Claims Processing
- Inbound
- Call Center Experience
- Claims
- Payment Processing
- Courteous
- Resolution
- Customer Support
- Loss Prevention
- Accounts Receivable
- Referrals
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Listening
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Data Entry
- Reporting
- Collaboration
- Policy Development
- English
- Multitasking
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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