Customer Service Jobs in Springfield, MA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative - Bilingual (Spanish) 7am-3:30pm EST
- Hartford, CT (22 miles from Springfield, MA)
- 6 hours ago
- Hartford, CT (22 miles from Springfield, MA)
- 6 hours ago
You will inform the field of daily customer service promotions along with providing them with error free orders....
Retail Loss Prevention Customer Service Associate II Full Time - West Hartford
- Hartford, CT (22 miles from Springfield, MA)
- 6 hours ago
- Hartford, CT (22 miles from Springfield, MA)
- 6 hours ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative, Life Contact Center
- Hartford, CT (22 miles from Springfield, MA)
- 1 day ago
- Hartford, CT (22 miles from Springfield, MA)
- 1 day ago
You will be responsible for answering inbound calls where you'll be addressing customer service inquiries and concerns....
Remote WorkCustomer Service Representative - FT
- Windsor Locks, CT (12 miles from Springfield, MA)
- 2 days ago
- Windsor Locks, CT (12 miles from Springfield, MA)
- 2 days ago
service....
Customer Service Representative 12:30pm-9pm EST
- Hartford, CT (22 miles from Springfield, MA)
- 3 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 3 days ago
You will inform the field of daily customer service promotions along with providing them with error free orders....
Uniformed Loss Prevention Customer Service Associate Part Time - Hartford
- Hartford, CT (22 miles from Springfield, MA)
- 3 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 3 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative - Remote in CST or EST
- Hartford, CT (22 miles from Springfield, MA)
- 6 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 6 days ago
**Required Qualifications:** + High School Diploma / GED OR equivalent work experience + Must be 18 years of age OR Older + 2+ years of experience in Customer Service + This position involves inbound...
Remote WorkCustomer Service Representative - Railroad - National Remote
- Hartford, CT (22 miles from Springfield, MA)
- 10 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 10 days ago
**Primary Responsibilities:** + Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility...
Remote WorkCustomer Service Representative - Annuities - $500 SIGN ON BONUS
- Hartford, CT (22 miles from Springfield, MA)
- 10 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 10 days ago
This person participates as a member of a team of customer service representatives engaged in processing insurance support phone calls, post call activities and completion of call back commitments involving...
Customer Service Representative
- Hartford, CT (22 miles from Springfield, MA)
- 16 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 16 days ago
Uses customer service threshold framework to make financial decisions to resolve member issues. Responds quickly to meet customer needs and resolve problems while avoiding over-committing....
Customer Service Representative
- East Windsor, CT (13 miles from Springfield, MA)
- 21 days ago
- East Windsor, CT (13 miles from Springfield, MA)
- 21 days ago
Customer Service Representative Call Center & Customer Service $ 20 / Hour location_on East Windsor, Connecticut work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link...
Call Center Customer Service Representative
- Windsor, CT (17 miles from Springfield, MA)
- 26 days ago
- Windsor, CT (17 miles from Springfield, MA)
- 26 days ago
Waste Management is looking for goal oriented, Customer Focused Inbound Service Representatives like you to provide world-class customer service to our customers....
Customer Service Representative
- Amherst, MA (19 miles from Springfield, MA)
- 30+ days ago
- Amherst, MA (19 miles from Springfield, MA)
- 30+ days ago
TNG123 #LI-MW1 Customer Service Representative Amherst, Massachusetts, 01002 Perm 40,000/year...
Customer Service Representative - PT
- Windsor Locks, CT (12 miles from Springfield, MA)
- 30+ days ago
- Windsor Locks, CT (12 miles from Springfield, MA)
- 30+ days ago
service....
Customer Service Associate, InMotion
- Windsor Locks, CT (12 miles from Springfield, MA)
- 45+ days ago
- Windsor Locks, CT (12 miles from Springfield, MA)
- 45+ days ago
The Customer Service Associate, Electronics provides an exceptional customer experience and assists with general upkeep of the store....
Demographic Data for Springfield, MA
Moving to Springfield, MA? Find some basic demographic data about Springfield, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Springfield, MA
Highest Education Level
Customer Services in Springfield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Facility Management
- Industrial Sales
- Forklift
- Check Cashing
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Call Center Experience
- Inbound
- Payment Processing
- Courteous
- Complaint Resolution
- Customer Support
- Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Referrals
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Telephone Skills
- Friendliness
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- English
- Multitasking
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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