Customer Service Jobs in Springfield, MA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative - Remote - eviCore
- Bloomfield, CT (18 miles from Springfield, MA)
- 1 day ago
- Bloomfield, CT (18 miles from Springfield, MA)
- 1 day ago
.** **QUALIFICATIONS** **High School diploma or equivalent required** **Prior customer service background strongly** **preferred** **Intermediate** **profi** **ciency** **in Microsoft Outlook;** **s...
Remote WorkCustomer Service Representative
- Chicopee, MA (4 miles from Springfield, MA)
- 1 day ago
- Chicopee, MA (4 miles from Springfield, MA)
- 1 day ago
OUR VISION : Being the best customer service company in the world. OUR PURPOSE : Create packaging solutions for lifes essentials....
Loss Prevention Customer Service Associate (Tactical)
- Chicopee, MA (4 miles from Springfield, MA)
- 1 day ago
- Chicopee, MA (4 miles from Springfield, MA)
- 1 day ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Overnight Customer Service Rep
- Hartford, CT (22 miles from Springfield, MA)
- 6 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 6 days ago
Good to haves: Customer service: 1 year+ *This list is not all-inclusive....
Customer Service Representative
- Bloomfield, CT (18 miles from Springfield, MA)
- 6 days ago
- Bloomfield, CT (18 miles from Springfield, MA)
- 6 days ago
SUMMARY: The Customer Service Representative is responsible for handling multiple customer accounts and providing customers with quality service based on civil aviation articles in accordance with the...
Customer Service Representative
- Hartford, CT (22 miles from Springfield, MA)
- 8 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 8 days ago
**ESSENTIAL RESPONSIBILITIES** + Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned. + Strives to resolve...
Customer Service Representative
- Bolton, CT (24 miles from Springfield, MA)
- 12 days ago
- Bolton, CT (24 miles from Springfield, MA)
- 12 days ago
Our client, a leading provider in power transmission solutions, is seeking a Customer Service Representative to join their team....
Customer Service Representative - Bilingual (Spanish) 7am-3:30pm EST
- Hartford, CT (22 miles from Springfield, MA)
- 17 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 17 days ago
You will inform the field of daily customer service promotions along with providing them with error free orders....
Uniformed Loss Prevention Customer Service Associate Part Time - Hartford
- Hartford, CT (22 miles from Springfield, MA)
- 20 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 20 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative - Annuities - $500 SIGN ON BONUS
- Hartford, CT (22 miles from Springfield, MA)
- 27 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 27 days ago
This person participates as a member of a team of customer service representatives engaged in processing insurance support phone calls, post call activities and completion of call back commitments involving...
Customer Service Representative
- Hartford, CT (22 miles from Springfield, MA)
- 30+ days ago
- Hartford, CT (22 miles from Springfield, MA)
- 30+ days ago
Uses customer service threshold framework to make financial decisions to resolve member issues. Responds quickly to meet customer needs and resolve problems while avoiding over-committing....
Customer Service Representative
- East Windsor, CT (13 miles from Springfield, MA)
- 30+ days ago
- East Windsor, CT (13 miles from Springfield, MA)
- 30+ days ago
Customer Service Representative Call Center & Customer Service $ 20 / Hour location_on East Windsor, Connecticut work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link...
Call Center Customer Service Representative
- Windsor, CT (17 miles from Springfield, MA)
- 30+ days ago
- Windsor, CT (17 miles from Springfield, MA)
- 30+ days ago
Waste Management is looking for goal oriented, Customer Focused Inbound Service Representatives like you to provide world-class customer service to our customers....
Customer Service Associate, InMotion
- Windsor Locks, CT (12 miles from Springfield, MA)
- 60+ days ago
- Windsor Locks, CT (12 miles from Springfield, MA)
- 60+ days ago
The Customer Service Associate, Electronics provides an exceptional customer experience and assists with general upkeep of the store....
Customer Service Rep/Car Wash Attendant
- Vernon, CT (19 miles from Springfield, MA)
- 90+ days ago
- Vernon, CT (19 miles from Springfield, MA)
- 90+ days ago
Excellent customer service skills to ensure optimum customer satisfaction. Strong ability to work flexible hours, such as weekends. Ability to work standing over long periods of time....
Demographic Data for Springfield, MA
Moving to Springfield, MA? Find some basic demographic data about Springfield, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Springfield, MA
Highest Education Level
Customer Services in Springfield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Order Entry
- Conflict Resolution
- Problem Resolution
- Wellness
- Energetic
- Compensation and Benefits
- Check Cashing
- Long-Term Disability
- Personal Lines
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Medical Billing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Referrals
- Inbound/Outbound Calling
- Decision Making
- Listening
- Customer Relations
- Military Background
- Retail
- High School Diploma
- Written Communication
- Driving
- Friendliness
- Microsoft Outlook
- Verbal Communication
- Telephone Skills
- Typing
- Flexibility
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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