Customer Service Jobs in Shrewsbury, MA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Merchandise and Customer service associate
- Framingham, MA (14 miles from Shrewsbury, MA)
- 1 day ago
- Framingham, MA (14 miles from Shrewsbury, MA)
- 1 day ago
Possesses excellent customer service skills Able to work a flexible schedule to support business needs Possesses strong communication and organizational skills with attention to detail Capable of multi-tasking...
Customer Service Representative - Hybrid
- Worcester, MA (4 miles from Shrewsbury, MA)
- 2 days ago
- Worcester, MA (4 miles from Shrewsbury, MA)
- 2 days ago
The Hanover Insurance Group is an industry leading Property & Casualty Insurance Co. with over 170 years of rich history and tradition....
Customer Service Associate - Restaurant Image
- Framingham, MA (14 miles from Shrewsbury, MA)
- 45+ days ago
- Framingham, MA (14 miles from Shrewsbury, MA)
- 45+ days ago
As the name suggests, your main priority is to provide great customer service....
- Auburn, MA (9 miles from Shrewsbury, MA)
- 60+ days ago
- Auburn, MA (9 miles from Shrewsbury, MA)
- 60+ days ago
The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s)....
Medical Equipment Customer Service Representative
- Southborough, MA (10 miles from Shrewsbury, MA)
- 90+ days ago
- Southborough, MA (10 miles from Shrewsbury, MA)
- 90+ days ago
For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....
Demographic Data for Shrewsbury, MA
Moving to Shrewsbury, MA? Find some basic demographic data about Shrewsbury, MA below.
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Salary for Customer Service Jobs in Shrewsbury, MA
Highest Education Level
Customer Services in Shrewsbury, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Store Management
- Order Processing
- Facility Management
- Acting
- Forklift
- Friendliness
- Check Cashing
- Long-Term Disability
- Personal Lines
- Property and Casualty Insurance
- Auto Insurance
- One Call Resolution
- Claims Processing
- Inbound
- Call Center Experience
- Claims
- Payment Processing
- Courteous
- Resolution
- Customer Support
- Loss Prevention
- Accounts Receivable
- Referrals
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Listening
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Data Entry
- Reporting
- Collaboration
- Policy Development
- English
- Multitasking
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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