Customer Service Jobs in Shirley, MA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative
- Londonderry, NH (24 miles from Shirley, MA)
- 2 hours ago
- Londonderry, NH (24 miles from Shirley, MA)
- 2 hours ago
Job Requirements High standards for excellence, integrity and customer service Excellent customer service skills Ability to resolve conflict in a professional and decisive manner Foundational sales...
Bilingual Customer Service Representative - Cantonese/Mandarin/English
- Londonderry, NH (24 miles from Shirley, MA)
- 8 days ago
- Londonderry, NH (24 miles from Shirley, MA)
- 8 days ago
Description We are excited to announce that we are seeking a bilingual English/Chinese Customer Service Representative to join our team....
Customer Service Representative
- Worcester, MA (23 miles from Shirley, MA)
- 10 days ago
- Worcester, MA (23 miles from Shirley, MA)
- 10 days ago
The Hanover Insurance Group is an industry leading Property & Casualty Insurance Co. with over 170 years of rich history and tradition....
Customer Service Representative
- Westborough, MA (21 miles from Shirley, MA)
- 11 days ago
- Westborough, MA (21 miles from Shirley, MA)
- 11 days ago
As a Customer Service Representative with us, you'll discover a workplace genuinely invested in your individual triumph....
Customer Service Representative- Merrimack, NH
- Concord, MA (16 miles from Shirley, MA)
- 13 days ago
- Concord, MA (16 miles from Shirley, MA)
- 13 days ago
The Role Join our team of Customer Service Representatives, also know as Customer Relationship Advocates (CRA)....
Entry Level Customer Service Representative- Merrimack, NH
- Acton, MA (11 miles from Shirley, MA)
- 13 days ago
- Acton, MA (11 miles from Shirley, MA)
- 13 days ago
The Role Join our team of Entry Level Customer Service Representatives, also known as Customer Relationship Advocates (CRA)....
Loss Prevention Customer Service Associate
- Framingham, MA (20 miles from Shirley, MA)
- 17 days ago
- Framingham, MA (20 miles from Shirley, MA)
- 17 days ago
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
Customer Service Representative
- Templeton, MA (21 miles from Shirley, MA)
- 30+ days ago
- Templeton, MA (21 miles from Shirley, MA)
- 30+ days ago
The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities....
Clerical/Admin - Customer Service Representative - Now Hiring
- Worcester, MA (23 miles from Shirley, MA)
- 30+ days ago
- Worcester, MA (23 miles from Shirley, MA)
- 30+ days ago
End Date 05/12/2025 Duration 13 Week(s) Job Description Hybrid - Customer Service Representative Pride Health is hiring a Customer Service Representative for one of its clients in Massachusetts....
Retail Customer Service Associate
- Hudson, NH (17 miles from Shirley, MA)
- 45+ days ago
- Hudson, NH (17 miles from Shirley, MA)
- 45+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 7 WALMART BLVD, HUDSON, NH 03051...
Customer Service Associate - Morning & Lunch Shift
- Marlborough, MA (16 miles from Shirley, MA)
- 45+ days ago
- Marlborough, MA (16 miles from Shirley, MA)
- 45+ days ago
As the name suggests, your main priority is to provide great customer service....
Medical Equipment Customer Service Representative
- Southborough, MA (21 miles from Shirley, MA)
- 60+ days ago
- Southborough, MA (21 miles from Shirley, MA)
- 60+ days ago
For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....
Customer Service Representative: UniClean
- Hudson, NH (17 miles from Shirley, MA)
- 90+ days ago
- Hudson, NH (17 miles from Shirley, MA)
- 90+ days ago
Are you a people person' who loves delivering outstanding customer service?...
Customer Service Representative
- Clinton, MA (11 miles from Shirley, MA)
- 90+ days ago
- Clinton, MA (11 miles from Shirley, MA)
- 90+ days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Entry Level Customer Service Representative- Merrimack, NH
- Merrimack, NH (19 miles from Shirley, MA)
- 90+ days ago
- Merrimack, NH (19 miles from Shirley, MA)
- 90+ days ago
The Role Join our team of Entry Level Customer Service Representatives, also known as Customer Relationship Advocates (CRA)....
Demographic Data for Shirley, MA
Moving to Shirley, MA? Find some basic demographic data about Shirley, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Shirley, MA
Highest Education Level
Customer Services in Shirley, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Wellness
- Facility Management
- Forklift
- Check Cashing
- Long-Term Disability
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Listening
- Customer Relations
- Military Background
- Retail
- High School Diploma
- Driving
- Written Communication
- Friendliness
- Verbal Communication
- Telephone Skills
- Typing
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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