Customer Service Jobs in Salem, MA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative
- Cambridge, MA (14 miles from Salem, MA)
- 2 hours ago
- Cambridge, MA (14 miles from Salem, MA)
- 2 hours ago
We are looking for a friendly, detail-oriented Customer Service Representative (CSR) to provide excellent support to our customers....
Customer Service Representative - FT
- East Boston, MA (11 miles from Salem, MA)
- 2 days ago
- East Boston, MA (11 miles from Salem, MA)
- 2 days ago
service....
Job Summary: Schedule: Monday - Friday, 8am - 4:30pm - ideal candidate resides in Eastern Time Zone or Central Time Zone What Customer Service Operations contributes to Cardinal Health Customer Service...
- Boston, MA (13 miles from Salem, MA)
- 4 days ago
- Boston, MA (13 miles from Salem, MA)
- 4 days ago
As the name suggests, your main priority is to provide great customer service....
/19300/f07371e6-c1d3-4ee2-beed-850b296ffa0e.png&z=8&s=INS&ih_t=5%2F19%2F2025+1%3A38%3A21+PM&utm_medium=internal%20referrer&utm_campaign=internal-ihire-resume-review&utm_content=ihire&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
Customer Service Representative
- Somerville, MA (13 miles from Salem, MA)
- 9 days ago
- Somerville, MA (13 miles from Salem, MA)
- 9 days ago
Our Retail Office Associates possess strong customer service skills with the ability to identify root causes in order to assist customers efficiently in a timely manner and with empathy....
Customer Service Representative (REMOTE: 10:30am-7pmEDT)
- Waltham, MA (19 miles from Salem, MA)
- 10 days ago
- Waltham, MA (19 miles from Salem, MA)
- 10 days ago
necessary call center changes as result of customer feedback Ensure timely completion of non-phone tasks by agents such as board-check, filing, fax checking, and email claims Handle escalated customer...
Remote WorkCustomer Service Representative
- Dedham, MA (23 miles from Salem, MA)
- 14 days ago
- Dedham, MA (23 miles from Salem, MA)
- 14 days ago
Minimum of one plus years of customer service or teller experience. Demonstrated communication, customer service, and organizational skills....
Representative, Customer Service - Insurance Verification
- Boston, MA (13 miles from Salem, MA)
- 15 days ago
- Boston, MA (13 miles from Salem, MA)
- 15 days ago
_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer...
Customer Service Associate, InMotion
- Boston, MA (13 miles from Salem, MA)
- 17 days ago
- Boston, MA (13 miles from Salem, MA)
- 17 days ago
The Customer Service Associate, Electronics will provide excellent service to customers in a timely, courteous, and friendly fashion....
Retail Customer Service Representative - Cashier
- Cambridge, MA (14 miles from Salem, MA)
- 19 days ago
- Cambridge, MA (14 miles from Salem, MA)
- 19 days ago
We are currently seeking self-motivated, hard-working, full- and part-time RETAIL CASHIER/CUSTOMER SERVICE REPRESENTATIVES....
Customer Service Representative
- Winchester, MA (13 miles from Salem, MA)
- 30+ days ago
- Winchester, MA (13 miles from Salem, MA)
- 30+ days ago
Position: Customer Service Representative Position Reports To: Branch Manager/CSR Director Position Summary As a Customer Service Representative, you are a direct point of contact for any patient, care...
Customer Service Representative
- North Andover, MA (14 miles from Salem, MA)
- 30+ days ago
- North Andover, MA (14 miles from Salem, MA)
- 30+ days ago
Strong customer service skills and ability to handle stressful situations tactfully. Detail-oriented with a high degree of accuracy. Ability to work well in a team environment....
Showroom Customer Service Representative
- Newton, MA (17 miles from Salem, MA)
- 30+ days ago
- Newton, MA (17 miles from Salem, MA)
- 30+ days ago
Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative....
REMOTE Customer Service Rep II Phones
- Lawrence, MA (18 miles from Salem, MA)
- 30+ days ago
- Lawrence, MA (18 miles from Salem, MA)
- 30+ days ago
WORK FROM HOME! OUR GUIDING PRINCIPLES: Make every interaction Count Actwith Respect and Integrity Demonstrate Passion for ContinuousImprovement Be Worth of Trust from all Stakeholders...
Remote WorkCustomer Service Associate - Dinner/Close Shift
- Medford, MA (13 miles from Salem, MA)
- 30+ days ago
- Medford, MA (13 miles from Salem, MA)
- 30+ days ago
As the name suggests, your main priority is to provide great customer service....
Demographic Data for Salem, MA
Moving to Salem, MA? Find some basic demographic data about Salem, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Salem, MA
Highest Education Level
Customer Services in Salem, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Shipping
- Purchasing
- Store Management
- Facility Management
- Food Service Management
- Forklift
- Energetic
- Willingness To Learn
- Check Cashing
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Inbound
- Call Center Experience
- Payment Processing
- Courteous
- Medical Billing
- Complaint Resolution
- Resolution
- Customer Support
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Telephone Skills
- Driving
- Friendliness
- Typing
- Collaboration
- Spanish
- Reporting
- Multitasking
- English
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Bilingual
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
How to Become an Insurance Agent
Interested in a career as an insurance agent? Learn more about insurance agent licenses, insurance agent salary ranges, and more.
Read article »