Customer Service Jobs in Plymouth, MA

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-6 of 6 Jobs

Customer Service Representative

  • New Bedford, MA (22 miles from Plymouth, MA)
  • 3 days ago
  • New Bedford, MA (22 miles from Plymouth, MA)
  • 3 days ago

We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem....

LP Customer Service Associate I

  • Barnstable, MA (21 miles from Plymouth, MA)
  • 4 days ago
  • Barnstable, MA (21 miles from Plymouth, MA)
  • 4 days ago

Understands operational procedures and deters acts of dishonesty within established customer service guidelines....

LP Customer Service Associate I

  • Raynham, MA (22 miles from Plymouth, MA)
  • 5 days ago
  • Raynham, MA (22 miles from Plymouth, MA)
  • 5 days ago

Understands operational procedures and deters acts of dishonesty within established customer service guidelines....

Showroom Customer Service Representative

  • Mashpee, MA (19 miles from Plymouth, MA)
  • 45+ days ago
  • Mashpee, MA (19 miles from Plymouth, MA)
  • 45+ days ago

Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative....

Senior Customer Service Representative

  • Taunton, MA (24 miles from Plymouth, MA)
  • 45+ days ago
  • Taunton, MA (24 miles from Plymouth, MA)
  • 45+ days ago

Here at IAA, an RB Global, Inc. company, excellent customer service is at our core....

Senior Customer Service Representative

  • East Taunton, MA (19 miles from Plymouth, MA)
  • 45+ days ago
  • East Taunton, MA (19 miles from Plymouth, MA)
  • 45+ days ago

Here at IAA, an RB Global, Inc. company, excellent customer service is at our core....

Demographic Data for Plymouth, MA

Moving to Plymouth, MA? Find some basic demographic data about Plymouth, MA below.

Local
National
61,134
1,653
Medium

Customer Service Online Courses and Training Opportunities

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edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
IBM SkillsBuild
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...
Coggno
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
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Salary for Customer Service Jobs in Plymouth, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Plymouth, MA offer the following education background
Bachelor's Degree
35.3%
High School or GED
20.3%
Associate's Degree
16.7%
Vocational Degree or Certification
15.3%
Master's Degree
8.1%
Some College
2.8%
Doctorate Degree
1.0%
Some High School
0.5%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Plymouth, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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