Customer Service Jobs in Norwood, MA

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-15 of 34 Jobs

Customer Service Representative

  • Boston, MA (13 miles from Norwood, MA)
  • 12 hours ago
  • Boston, MA (13 miles from Norwood, MA)
  • 12 hours ago

Customer Service Representative **Sr....

Remote Work

Customer Service Representative I

  • Somerville, MA (14 miles from Norwood, MA)
  • 1 day ago
  • Somerville, MA (14 miles from Norwood, MA)
  • 1 day ago

The primary goal of PBS is to resolve the guarantors concerns focusing on providing excellent customer service that enhances their overall experience with MGB. - Respond to patient/guarantor/Customer...

Customer Service Associate - Morning & Lunch Shift

  • Marlborough, MA (21 miles from Norwood, MA)
  • 3 days ago
  • Marlborough, MA (21 miles from Norwood, MA)
  • 3 days ago

As the name suggests, your main priority is to provide great customer service....

Retail Customer Service Representative - Cashier

  • Cambridge, MA (14 miles from Norwood, MA)
  • 5 days ago
  • Cambridge, MA (14 miles from Norwood, MA)
  • 5 days ago

We are currently seeking self-motivated, hard-working, full- and part-time RETAIL CASHIER/CUSTOMER SERVICE REPRESENTATIVES....

Customer Service Associate

  • Seekonk, MA (24 miles from Norwood, MA)
  • 5 days ago
  • Seekonk, MA (24 miles from Norwood, MA)
  • 5 days ago

As the name suggests, your main priority is to provide great customer service....

Healthcare Customer Service Representative

  • Stoughton, MA (6 miles from Norwood, MA)
  • 7 days ago
  • Stoughton, MA (6 miles from Norwood, MA)
  • 7 days ago

This role focuses on outbound calls and requires strong communication and customer service skills....

Customer Service Associate - Dinner/Close Shift

  • Medford, MA (15 miles from Norwood, MA)
  • 7 days ago
  • Medford, MA (15 miles from Norwood, MA)
  • 7 days ago

As the name suggests, your main priority is to provide great customer service....

Healthcare Customer Service Representative

  • Stoughton, MA (6 miles from Norwood, MA)
  • 8 days ago
  • Stoughton, MA (6 miles from Norwood, MA)
  • 8 days ago

This role focuses on outbound calls and requires strong communication and customer service skills....

Senior Customer Service Representative

  • Taunton, MA (19 miles from Norwood, MA)
  • 11 days ago
  • Taunton, MA (19 miles from Norwood, MA)
  • 11 days ago

Here at IAA, an RB Global, Inc. company, excellent customer service is at our core....

Customer Service Representative

  • Needham, MA (7 miles from Norwood, MA)
  • 13 days ago
  • Needham, MA (7 miles from Norwood, MA)
  • 13 days ago

Customer Service Representative Job Description Summary The primary responsibility of this position is to provide inbound customer service phone and email support to customers with questions, issues...

Customer Service Rep III

  • Revere, MA (19 miles from Norwood, MA)
  • 13 days ago
  • Revere, MA (19 miles from Norwood, MA)
  • 13 days ago

We are looking for someone friendly and hard-working, fluent in both English and Spanish (preferred), with superior customer service skills....

Customer Service Representative - FT

  • Boston, MA (12 miles from Norwood, MA)
  • 15 days ago
  • Boston, MA (12 miles from Norwood, MA)
  • 15 days ago

service....

Associate Customer Service Representative

  • Boston, MA (13 miles from Norwood, MA)
  • 18 days ago
  • Boston, MA (13 miles from Norwood, MA)
  • 18 days ago

** + Customer Service in a call-center environment + Customer Service in a Healthcare related call-center environment strongly preferred **LICENSES or CERTIFICATIONS** **Required** + None **Preferred...

Customer Service Representative

  • Westborough, MA (21 miles from Norwood, MA)
  • 21 days ago
  • Westborough, MA (21 miles from Norwood, MA)
  • 21 days ago

As a Customer Service Representative with us, you'll discover a workplace genuinely invested in your individual triumph....

Customer Service Representative- Merrimack, NH

  • Concord, MA (21 miles from Norwood, MA)
  • 23 days ago
  • Concord, MA (21 miles from Norwood, MA)
  • 23 days ago

The Role Join our team of Customer Service Representatives, also know as Customer Relationship Advocates (CRA)....

Demographic Data for Norwood, MA

Moving to Norwood, MA? Find some basic demographic data about Norwood, MA below.


Local
National
31,611
1,221
Medium

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...

Salary for Customer Service Jobs in Norwood, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Norwood, MA offer the following education background
Bachelor's Degree
35.2%
High School or GED
20.5%
Associate's Degree
16.7%
Vocational Degree or Certification
15.3%
Master's Degree
8.1%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Norwood, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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