Customer Service Jobs in Norfolk, MA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative (in office)
- Boston, MA (21 miles from Norfolk, MA)
- 2 days ago
- Boston, MA (21 miles from Norfolk, MA)
- 2 days ago
MTM Transit looking for a Full Time Customer Service Representative to join our team in Boston, MA....
Customer Service Representative I
- Somerville, MA (22 miles from Norfolk, MA)
- 4 days ago
- Somerville, MA (22 miles from Norfolk, MA)
- 4 days ago
Utilize customer service, collections, and billing experience to gather and interpret relevant information to resolve patient account issues and complaints....
Customer Service Associate - Morning & Lunch Shift
- Marlborough, MA (19 miles from Norfolk, MA)
- 7 days ago
- Marlborough, MA (19 miles from Norfolk, MA)
- 7 days ago
As the name suggests, your main priority is to provide great customer service....
Retail Customer Service Representative - Cashier
- Cambridge, MA (20 miles from Norfolk, MA)
- 9 days ago
- Cambridge, MA (20 miles from Norfolk, MA)
- 9 days ago
We are currently seeking self-motivated, hard-working, full- and part-time RETAIL CASHIER/CUSTOMER SERVICE REPRESENTATIVES....
- Seekonk, MA (19 miles from Norfolk, MA)
- 9 days ago
- Seekonk, MA (19 miles from Norfolk, MA)
- 9 days ago
As the name suggests, your main priority is to provide great customer service....
Healthcare Customer Service Representative
- Stoughton, MA (11 miles from Norfolk, MA)
- 11 days ago
- Stoughton, MA (11 miles from Norfolk, MA)
- 11 days ago
This role focuses on outbound calls and requires strong communication and customer service skills....
Customer Service Associate - Dinner/Close Shift
- Medford, MA (22 miles from Norfolk, MA)
- 11 days ago
- Medford, MA (22 miles from Norfolk, MA)
- 11 days ago
As the name suggests, your main priority is to provide great customer service....
Healthcare Customer Service Representative
- Stoughton, MA (11 miles from Norfolk, MA)
- 12 days ago
- Stoughton, MA (11 miles from Norfolk, MA)
- 12 days ago
This role focuses on outbound calls and requires strong communication and customer service skills....
Senior Customer Service Representative
- Taunton, MA (17 miles from Norfolk, MA)
- 15 days ago
- Taunton, MA (17 miles from Norfolk, MA)
- 15 days ago
Here at IAA, an RB Global, Inc. company, excellent customer service is at our core....
Senior Customer Service Representative
- East Taunton, MA (23 miles from Norfolk, MA)
- 15 days ago
- East Taunton, MA (23 miles from Norfolk, MA)
- 15 days ago
Here at IAA, an RB Global, Inc. company, excellent customer service is at our core....
Customer Service Representative
- Needham, MA (11 miles from Norfolk, MA)
- 16 days ago
- Needham, MA (11 miles from Norfolk, MA)
- 16 days ago
Customer Service Representative Job Description Summary The primary responsibility of this position is to provide inbound customer service phone and email support to customers with questions, issues...
Customer Service Representative - FT
- Boston, MA (19 miles from Norfolk, MA)
- 19 days ago
- Boston, MA (19 miles from Norfolk, MA)
- 19 days ago
service....
Customer Service Representative
- Westborough, MA (17 miles from Norfolk, MA)
- 25 days ago
- Westborough, MA (17 miles from Norfolk, MA)
- 25 days ago
As a Customer Service Representative with us, you'll discover a workplace genuinely invested in your individual triumph....
Customer Service Representative- Merrimack, NH
- Concord, MA (23 miles from Norfolk, MA)
- 27 days ago
- Concord, MA (23 miles from Norfolk, MA)
- 27 days ago
The Role Join our team of Customer Service Representatives, also know as Customer Relationship Advocates (CRA)....
Entry Level Customer Service Representative- Merrimack, NH
- Waverley, MA (21 miles from Norfolk, MA)
- 27 days ago
- Waverley, MA (21 miles from Norfolk, MA)
- 27 days ago
The Role Join our team of Entry Level Customer Service Representatives, also known as Customer Relationship Advocates (CRA)....
Demographic Data for Norfolk, MA
Moving to Norfolk, MA? Find some basic demographic data about Norfolk, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Norfolk, MA
Highest Education Level
Customer Services in Norfolk, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Order Entry
- Wellness
- Facility Management
- Forklift
- Check Cashing
- Long-Term Disability
- Personal Lines
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Military Background
- Listening
- Retail
- Customer Relations
- High School Diploma
- Written Communication
- Driving
- Friendliness
- Telephone Skills
- Typing
- Collaboration
- Data Entry
- Policy Development
- Spanish
- Multitasking
- English
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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