Customer Service Jobs in Marlborough, MA

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-15 of 26 Jobs

Customer Service Representative (in office)

  • Boston, MA (24 miles from Marlborough, MA)
  • 11 days ago
  • Boston, MA (24 miles from Marlborough, MA)
  • 11 days ago

MTM Transit looking for a Full Time Customer Service Representative to join our team in Boston, MA....

Customer Service Representative - Hybrid

  • Worcester, MA (14 miles from Marlborough, MA)
  • 12 days ago
  • Worcester, MA (14 miles from Marlborough, MA)
  • 12 days ago

The Hanover Insurance Group is an industry leading property and casualty insurance company with over 160 years of rich history and tradition....

Customer Service Representative I

  • Somerville, MA (23 miles from Marlborough, MA)
  • 13 days ago
  • Somerville, MA (23 miles from Marlborough, MA)
  • 13 days ago

Utilize customer service, collections, and billing experience to gather and interpret relevant information to resolve patient account issues and complaints....

Customer Service Representatives

  • Worcester, MA (14 miles from Marlborough, MA)
  • 15 days ago
  • Worcester, MA (14 miles from Marlborough, MA)
  • 15 days ago

Vaco is hiring for Customer Service Representatives Location: Massachusetts (Candidate must reside in Massachusetts and may work remotely) Pay $20-22 per hour Bilingual (Spanish) preferred but not required...

Remote Work

Customer Service Associate - Morning & Lunch Shift

  • Marlborough, MA
  • 16 days ago
  • Marlborough, MA
  • 16 days ago

As the name suggests, your main priority is to provide great customer service....

Retail Customer Service Representative - Cashier

  • Cambridge, MA (21 miles from Marlborough, MA)
  • 17 days ago
  • Cambridge, MA (21 miles from Marlborough, MA)
  • 17 days ago

We are currently seeking self-motivated, hard-working, full- and part-time RETAIL CASHIER/CUSTOMER SERVICE REPRESENTATIVES....

Customer Service Associate

  • Framingham, MA (6 miles from Marlborough, MA)
  • 19 days ago
  • Framingham, MA (6 miles from Marlborough, MA)
  • 19 days ago

As the name suggests, your main priority is to provide great customer service....

Customer Service Associate - Dinner/Close Shift

  • Medford, MA (22 miles from Marlborough, MA)
  • 20 days ago
  • Medford, MA (22 miles from Marlborough, MA)
  • 20 days ago

As the name suggests, your main priority is to provide great customer service....

Customer Service Representative

  • Needham, MA (16 miles from Marlborough, MA)
  • 25 days ago
  • Needham, MA (16 miles from Marlborough, MA)
  • 25 days ago

Customer Service Representative Job Description Summary The primary responsibility of this position is to provide inbound customer service phone and email support to customers with questions, issues...

Customer Service Representative - FT

  • Boston, MA (23 miles from Marlborough, MA)
  • 27 days ago
  • Boston, MA (23 miles from Marlborough, MA)
  • 27 days ago

service....

Customer Service Representative- Merrimack, NH

  • Concord, MA (12 miles from Marlborough, MA)
  • 30+ days ago
  • Concord, MA (12 miles from Marlborough, MA)
  • 30+ days ago

The Role Join our team of Customer Service Representatives, also know as Customer Relationship Advocates (CRA)....

Entry Level Customer Service Representative- Merrimack, NH

  • Waverley, MA (18 miles from Marlborough, MA)
  • 30+ days ago
  • Waverley, MA (18 miles from Marlborough, MA)
  • 30+ days ago

The Role Join our team of Entry Level Customer Service Representatives, also known as Customer Relationship Advocates (CRA)....

Customer Service Representative

  • Boston, MA (24 miles from Marlborough, MA)
  • 30+ days ago
  • Boston, MA (24 miles from Marlborough, MA)
  • 30+ days ago

**ESSENTIAL RESPONSIBILITIES** + Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned. + Strives to resolve...

Loss Prevention Customer Service Associate

  • Boston, MA (24 miles from Marlborough, MA)
  • 30+ days ago
  • Boston, MA (24 miles from Marlborough, MA)
  • 30+ days ago

Loss Prevention Customer Service Associate Marshalls - 3.6 Boston, MA Job Details Part-time $15.00 - $18.60 an hour 11 hours ago Benefits Paid parental leave Health savings account Paid holidays Disability...

Loss Prevention Customer Service Associate

  • Framingham, MA (6 miles from Marlborough, MA)
  • 30+ days ago
  • Framingham, MA (6 miles from Marlborough, MA)
  • 30+ days ago

Understands operational procedures and deters acts of dishonesty within established customer service guidelines....

Demographic Data for Marlborough, MA

Moving to Marlborough, MA? Find some basic demographic data about Marlborough, MA below.


Local
National
41,793
1,533
Medium

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...

Salary for Customer Service Jobs in Marlborough, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Marlborough, MA offer the following education background
Bachelor's Degree
35.3%
High School or GED
20.4%
Associate's Degree
16.7%
Vocational Degree or Certification
15.3%
Master's Degree
8.1%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Marlborough, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



Customer Service Related Career Advice Articles

insurance agent's hands over a small house
How to Become an Insurance Agent

Interested in a career as an insurance agent? Learn more about insurance agent licenses, insurance agent salary ranges, and more.

Read article »