Customer Service Jobs in Marlborough, MA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative - Hybrid
- Worcester, MA (14 miles from Marlborough, MA)
- 13 hours ago
- Worcester, MA (14 miles from Marlborough, MA)
- 13 hours ago
The Hanover Insurance Group is an industry leading property and casualty insurance company with over 160 years of rich history and tradition....
Customer Service Representative
- Boston, MA (24 miles from Marlborough, MA)
- 14 hours ago
- Boston, MA (24 miles from Marlborough, MA)
- 14 hours ago
Customer Service Representative **Sr....
Remote WorkCustomer Service Representative I
- Somerville, MA (23 miles from Marlborough, MA)
- 1 day ago
- Somerville, MA (23 miles from Marlborough, MA)
- 1 day ago
The primary goal of PBS is to resolve the guarantors concerns focusing on providing excellent customer service that enhances their overall experience with MGB. - Respond to patient/guarantor/Customer...
Customer Service Representatives
- Worcester, MA (14 miles from Marlborough, MA)
- 3 days ago
- Worcester, MA (14 miles from Marlborough, MA)
- 3 days ago
Vaco is hiring for Customer Service Representatives Location: Massachusetts (Candidate must reside in Massachusetts and may work remotely) Pay $17-20/hour Bilingual (Spanish) preferred but not required...
Remote WorkCustomer Service Associate - Morning & Lunch Shift
- Marlborough, MA
- 3 days ago
- Marlborough, MA
- 3 days ago
As the name suggests, your main priority is to provide great customer service....
Retail Customer Service Representative - Cashier
- Cambridge, MA (21 miles from Marlborough, MA)
- 5 days ago
- Cambridge, MA (21 miles from Marlborough, MA)
- 5 days ago
We are currently seeking self-motivated, hard-working, full- and part-time RETAIL CASHIER/CUSTOMER SERVICE REPRESENTATIVES....
- Framingham, MA (6 miles from Marlborough, MA)
- 7 days ago
- Framingham, MA (6 miles from Marlborough, MA)
- 7 days ago
As the name suggests, your main priority is to provide great customer service....
Customer Service Associate - Dinner/Close Shift
- Medford, MA (22 miles from Marlborough, MA)
- 7 days ago
- Medford, MA (22 miles from Marlborough, MA)
- 7 days ago
As the name suggests, your main priority is to provide great customer service....
Customer Service Representative
- Needham, MA (16 miles from Marlborough, MA)
- 13 days ago
- Needham, MA (16 miles from Marlborough, MA)
- 13 days ago
Customer Service Representative Job Description Summary The primary responsibility of this position is to provide inbound customer service phone and email support to customers with questions, issues...
Customer Service Representative - FT
- Boston, MA (23 miles from Marlborough, MA)
- 15 days ago
- Boston, MA (23 miles from Marlborough, MA)
- 15 days ago
service....
Associate Customer Service Representative
- Boston, MA (24 miles from Marlborough, MA)
- 18 days ago
- Boston, MA (24 miles from Marlborough, MA)
- 18 days ago
** + Customer Service in a call-center environment + Customer Service in a Healthcare related call-center environment strongly preferred **LICENSES or CERTIFICATIONS** **Required** + None **Preferred...
Customer Service Representative
- Worcester, MA (14 miles from Marlborough, MA)
- 20 days ago
- Worcester, MA (14 miles from Marlborough, MA)
- 20 days ago
The Hanover Insurance Group is an industry leading Property & Casualty Insurance Co. with over 170 years of rich history and tradition....
Customer Service Representative
- Westborough, MA (6 miles from Marlborough, MA)
- 21 days ago
- Westborough, MA (6 miles from Marlborough, MA)
- 21 days ago
As a Customer Service Representative with us, you'll discover a workplace genuinely invested in your individual triumph....
Customer Service Representative- Merrimack, NH
- Concord, MA (12 miles from Marlborough, MA)
- 23 days ago
- Concord, MA (12 miles from Marlborough, MA)
- 23 days ago
The Role Join our team of Customer Service Representatives, also know as Customer Relationship Advocates (CRA)....
Entry Level Customer Service Representative- Merrimack, NH
- Waverley, MA (18 miles from Marlborough, MA)
- 23 days ago
- Waverley, MA (18 miles from Marlborough, MA)
- 23 days ago
The Role Join our team of Entry Level Customer Service Representatives, also known as Customer Relationship Advocates (CRA)....
Demographic Data for Marlborough, MA
Moving to Marlborough, MA? Find some basic demographic data about Marlborough, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Marlborough, MA
Highest Education Level
Customer Services in Marlborough, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Wellness
- Facility Management
- Forklift
- Check Cashing
- Long-Term Disability
- Personal Lines
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Military Background
- Listening
- Retail
- Customer Relations
- High School Diploma
- Written Communication
- Driving
- Friendliness
- Telephone Skills
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Policy Development
- English
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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