Customer Service Jobs in Malden, MA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Entry Level Customer Service Representative- Merrimack, NH
- Lynnfield, MA (7 miles from Malden, MA)
- 2 days ago
- Lynnfield, MA (7 miles from Malden, MA)
- 2 days ago
The Role Join our team of Entry Level Customer Service Representatives, also known as Customer Relationship Advocates (CRA)....
Customer Service Representative- Merrimack, NH
- Concord, MA (15 miles from Malden, MA)
- 2 days ago
- Concord, MA (15 miles from Malden, MA)
- 2 days ago
The Role Join our team of Customer Service Representatives, also know as Customer Relationship Advocates (CRA)....
Loss Prevention Customer Service Associate
- Roxbury, MA (6 miles from Malden, MA)
- 3 days ago
- Roxbury, MA (6 miles from Malden, MA)
- 3 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative (Banker) - Boston
- Boston, MA (5 miles from Malden, MA)
- 4 days ago
- Boston, MA (5 miles from Malden, MA)
- 4 days ago
Demonstrate a genuine passion for helping people and a commitment to providing exceptional customer service....
Loss Prevention Customer Service Associate
- Boston, MA (5 miles from Malden, MA)
- 5 days ago
- Boston, MA (5 miles from Malden, MA)
- 5 days ago
Loss Prevention Customer Service Associate Marshalls - 3.6 Boston, MA Job Details Part-time $15.00 - $18.60 an hour 11 hours ago Benefits Paid parental leave Health savings account Paid holidays Disability...
Customer Service Representative, Life Contact Center
- Boston, MA (5 miles from Malden, MA)
- 5 days ago
- Boston, MA (5 miles from Malden, MA)
- 5 days ago
You will be responsible for answering inbound calls where you'll be addressing customer service inquiries and concerns....
Remote WorkCustomer Service Associate Uniformed
- Boston, MA (5 miles from Malden, MA)
- 7 days ago
- Boston, MA (5 miles from Malden, MA)
- 7 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative 12:30pm-9pm EST
- Boston, MA (5 miles from Malden, MA)
- 7 days ago
- Boston, MA (5 miles from Malden, MA)
- 7 days ago
You will inform the field of daily customer service promotions along with providing them with error free orders....
Customer Service Associate Uniformed
- Dorchester, MA (8 miles from Malden, MA)
- 9 days ago
- Dorchester, MA (8 miles from Malden, MA)
- 9 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
On-Site Customer Service Representative - Somerville, MA
- Somerville, MA (4 miles from Malden, MA)
- 9 days ago
- Somerville, MA (4 miles from Malden, MA)
- 9 days ago
Job Summary: This position assists incoming callers with requests and provides great customer service. An upbeat, patient-centered attitude is a must!...
Part Time In-Office Customer Service Rep
- Boston, MA (5 miles from Malden, MA)
- 10 days ago
- Boston, MA (5 miles from Malden, MA)
- 10 days ago
MTM Transit looking for a Full Time Customer Service Representative to join our team in Boston, MA....
Customer Service Representative - FT
- East Boston, MA (4 miles from Malden, MA)
- 11 days ago
- East Boston, MA (4 miles from Malden, MA)
- 11 days ago
service....
Customer Service Representative
- Canton, MA (17 miles from Malden, MA)
- 11 days ago
- Canton, MA (17 miles from Malden, MA)
- 11 days ago
Service Description & Requirements Job Description We are searching for a Customer Service Representative to join our growing team....
Insurance Service Representative
- Stoughton, MA (21 miles from Malden, MA)
- 12 days ago
- Stoughton, MA (21 miles from Malden, MA)
- 12 days ago
Previous experience in insurance or customer service (2+ years preferred). Excellent verbal and written communication skills. Strong problem-solving and organizational abilities....
Loss Prevention Customer Service Associate II
- Dedham, MA (14 miles from Malden, MA)
- 16 days ago
- Dedham, MA (14 miles from Malden, MA)
- 16 days ago
['TJ Maxx', '3.3', 'Loss Prevention Customer Service Associate II', 'Apply on employer site', '', 'Dedham, MA', '', '$15.00 - $18.60', '\xa0', 'Per Hour', '\xa0', '(Employer est.)'][]...
Demographic Data for Malden, MA
Moving to Malden, MA? Find some basic demographic data about Malden, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Malden, MA
Highest Education Level
Customer Services in Malden, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Wellness
- Facility Management
- Industrial Sales
- Forklift
- Check Cashing
- Long-Term Disability
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Driving
- Written Communication
- Telephone Skills
- Friendliness
- Typing
- Collaboration
- Data Entry
- Spanish
- English
- Multitasking
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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