Customer Service Jobs in Hudson, MA

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-15 of 34 Jobs

Customer Service Representative - Hybrid

  • Worcester, MA (16 miles from Hudson, MA)
  • 7 hours ago
  • Worcester, MA (16 miles from Hudson, MA)
  • 7 hours ago

The Hanover Insurance Group is an industry leading property and casualty insurance company with over 160 years of rich history and tradition....

Customer Service Representative

  • Boston, MA (24 miles from Hudson, MA)
  • 8 hours ago
  • Boston, MA (24 miles from Hudson, MA)
  • 8 hours ago

Customer Service Representative **Sr....

Remote Work

Customer Service Representative I

  • Somerville, MA (22 miles from Hudson, MA)
  • 1 day ago
  • Somerville, MA (22 miles from Hudson, MA)
  • 1 day ago

The primary goal of PBS is to resolve the guarantors concerns focusing on providing excellent customer service that enhances their overall experience with MGB. - Respond to patient/guarantor/Customer...

Customer Service Representatives

  • Worcester, MA (16 miles from Hudson, MA)
  • 3 days ago
  • Worcester, MA (16 miles from Hudson, MA)
  • 3 days ago

Vaco is hiring for Customer Service Representatives Location: Massachusetts (Candidate must reside in Massachusetts and may work remotely) Pay $17-20/hour Bilingual (Spanish) preferred but not required...

Remote Work

Customer Service Associate - Morning & Lunch Shift

  • Marlborough, MA (3 miles from Hudson, MA)
  • 3 days ago
  • Marlborough, MA (3 miles from Hudson, MA)
  • 3 days ago

As the name suggests, your main priority is to provide great customer service....

Retail Customer Service Representative - Cashier

  • Cambridge, MA (20 miles from Hudson, MA)
  • 5 days ago
  • Cambridge, MA (20 miles from Hudson, MA)
  • 5 days ago

We are currently seeking self-motivated, hard-working, full- and part-time RETAIL CASHIER/CUSTOMER SERVICE REPRESENTATIVES....

Customer Service Associate

  • Framingham, MA (6 miles from Hudson, MA)
  • 7 days ago
  • Framingham, MA (6 miles from Hudson, MA)
  • 7 days ago

As the name suggests, your main priority is to provide great customer service....

Customer Service Associate - Dinner/Close Shift

  • Medford, MA (21 miles from Hudson, MA)
  • 7 days ago
  • Medford, MA (21 miles from Hudson, MA)
  • 7 days ago

As the name suggests, your main priority is to provide great customer service....

Customer Service Representative

  • Needham, MA (16 miles from Hudson, MA)
  • 13 days ago
  • Needham, MA (16 miles from Hudson, MA)
  • 13 days ago

Customer Service Representative Job Description Summary The primary responsibility of this position is to provide inbound customer service phone and email support to customers with questions, issues...

Customer Service Representative - FT

  • Boston, MA (22 miles from Hudson, MA)
  • 15 days ago
  • Boston, MA (22 miles from Hudson, MA)
  • 15 days ago

service....

Associate Customer Service Representative

  • Boston, MA (24 miles from Hudson, MA)
  • 18 days ago
  • Boston, MA (24 miles from Hudson, MA)
  • 18 days ago

** + Customer Service in a call-center environment + Customer Service in a Healthcare related call-center environment strongly preferred **LICENSES or CERTIFICATIONS** **Required** + None **Preferred...

Customer Service Representative

  • Worcester, MA (16 miles from Hudson, MA)
  • 20 days ago
  • Worcester, MA (16 miles from Hudson, MA)
  • 20 days ago

The Hanover Insurance Group is an industry leading Property & Casualty Insurance Co. with over 170 years of rich history and tradition....

Customer Service Representative

  • Westborough, MA (9 miles from Hudson, MA)
  • 21 days ago
  • Westborough, MA (9 miles from Hudson, MA)
  • 21 days ago

As a Customer Service Representative with us, you'll discover a workplace genuinely invested in your individual triumph....

Customer Service Representative- Merrimack, NH

  • Concord, MA (10 miles from Hudson, MA)
  • 23 days ago
  • Concord, MA (10 miles from Hudson, MA)
  • 23 days ago

The Role Join our team of Customer Service Representatives, also know as Customer Relationship Advocates (CRA)....

Entry Level Customer Service Representative- Merrimack, NH

  • Waverley, MA (17 miles from Hudson, MA)
  • 23 days ago
  • Waverley, MA (17 miles from Hudson, MA)
  • 23 days ago

The Role Join our team of Entry Level Customer Service Representatives, also known as Customer Relationship Advocates (CRA)....

Demographic Data for Hudson, MA

Moving to Hudson, MA? Find some basic demographic data about Hudson, MA below.


Local
National
20,092
569
Medium

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...

Salary for Customer Service Jobs in Hudson, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Hudson, MA offer the following education background
Bachelor's Degree
35.2%
High School or GED
20.5%
Associate's Degree
16.7%
Vocational Degree or Certification
15.3%
Master's Degree
8.1%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Hudson, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


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