Customer Service Jobs in Grafton, MA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative
- Cumberland, RI (21 miles from Grafton, MA)
- 12 hours ago
- Cumberland, RI (21 miles from Grafton, MA)
- 12 hours ago
Experience Minimum of 1 year in a customer service or call center environment (call center type environments preferred, if doctors office then anything below managing 75 calls/day would not translate...
IMMEDIATE HIRE Customer Service Representative
- Norfolk, MA (18 miles from Grafton, MA)
- 21 hours ago
- Norfolk, MA (18 miles from Grafton, MA)
- 21 hours ago
About the Role As a Customer Advocate, youll be the face of Carvana, delivering a seamless and exceptional car-buying experience. Youll handle 68 customer appointments daily, traveling in a...
Customer Service Representative
- Worcester, MA (7 miles from Grafton, MA)
- 4 days ago
- Worcester, MA (7 miles from Grafton, MA)
- 4 days ago
The Hanover Insurance Group is an industry leading Property & Casualty Insurance Co. with over 170 years of rich history and tradition....
Customer Service Representative
- Westborough, MA (5 miles from Grafton, MA)
- 5 days ago
- Westborough, MA (5 miles from Grafton, MA)
- 5 days ago
As a Customer Service Representative with us, you'll discover a workplace genuinely invested in your individual triumph....
Customer Service Representative- Merrimack, NH
- Concord, MA (24 miles from Grafton, MA)
- 7 days ago
- Concord, MA (24 miles from Grafton, MA)
- 7 days ago
The Role Join our team of Customer Service Representatives, also know as Customer Relationship Advocates (CRA)....
Entry Level Customer Service Representative- Merrimack, NH
- Bolton, MA (16 miles from Grafton, MA)
- 7 days ago
- Bolton, MA (16 miles from Grafton, MA)
- 7 days ago
The Role Join our team of Entry Level Customer Service Representatives, also known as Customer Relationship Advocates (CRA)....
Loss Prevention Customer Service Associate
- Plainville, MA (22 miles from Grafton, MA)
- 11 days ago
- Plainville, MA (22 miles from Grafton, MA)
- 11 days ago
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
- Auburn, MA (8 miles from Grafton, MA)
- 21 days ago
- Auburn, MA (8 miles from Grafton, MA)
- 21 days ago
The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s)....
- Marlborough, MA (11 miles from Grafton, MA)
- 26 days ago
- Marlborough, MA (11 miles from Grafton, MA)
- 26 days ago
Randstad has partnered with a Manufacturer in Marlborough to assist with filling their open Customer Service opportunity....
Showroom Customer Service Representative
- Franklin, MA (16 miles from Grafton, MA)
- 27 days ago
- Franklin, MA (16 miles from Grafton, MA)
- 27 days ago
Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative....
Clerical/Admin - Customer Service Representative - Now Hiring
- Worcester, MA (7 miles from Grafton, MA)
- 29 days ago
- Worcester, MA (7 miles from Grafton, MA)
- 29 days ago
End Date 05/12/2025 Duration 13 Week(s) Job Description Hybrid - Customer Service Representative Pride Health is hiring a Customer Service Representative for one of its clients in Massachusetts....
Interactive Customer Service Representative
- Spencer, MA (16 miles from Grafton, MA)
- 30+ days ago
- Spencer, MA (16 miles from Grafton, MA)
- 30+ days ago
Responsibilities and Accountabilities Provides efficient, effective and courteous customer service through prompt handling of transactions via the ITM video teller system....
Customer Service Representative
- Norwood, MA (24 miles from Grafton, MA)
- 30+ days ago
- Norwood, MA (24 miles from Grafton, MA)
- 30+ days ago
Customer Service Representative: Description : M.S. Walker has an immediate opening for a full-time Customer Service Representative....
Loss Prevention Customer Service Associate
- Lincoln, RI (23 miles from Grafton, MA)
- 45+ days ago
- Lincoln, RI (23 miles from Grafton, MA)
- 45+ days ago
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
Customer Service Associate - Morning & Lunch Shift
- Marlborough, MA (11 miles from Grafton, MA)
- 45+ days ago
- Marlborough, MA (11 miles from Grafton, MA)
- 45+ days ago
As the name suggests, your main priority is to provide great customer service....
Demographic Data for Grafton, MA
Moving to Grafton, MA? Find some basic demographic data about Grafton, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Grafton, MA
Highest Education Level
Customer Services in Grafton, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Wellness
- Facility Management
- Forklift
- Check Cashing
- Long-Term Disability
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Listening
- Customer Relations
- Military Background
- Retail
- Driving
- High School Diploma
- Written Communication
- Friendliness
- Telephone Skills
- Typing
- Collaboration
- Data Entry
- Spanish
- English
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Multitasking
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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