Customer Service Jobs in Gloucester, MA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Entry Level Customer Service Representative- Merrimack, NH
- Lynnfield, MA (18 miles from Gloucester, MA)
- 7 days ago
- Lynnfield, MA (18 miles from Gloucester, MA)
- 7 days ago
The Role Join our team of Entry Level Customer Service Representatives, also known as Customer Relationship Advocates (CRA)....
Customer Service Representative- Merrimack, NH
- Amesbury, MA (20 miles from Gloucester, MA)
- 7 days ago
- Amesbury, MA (20 miles from Gloucester, MA)
- 7 days ago
The Role Join our team of Customer Service Representatives, also know as Customer Relationship Advocates (CRA)....
Pharmacy Customer Service Associate
- Reading, MA (22 miles from Gloucester, MA)
- 7 days ago
- Reading, MA (22 miles from Gloucester, MA)
- 7 days ago
. + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact,...
Customer Service Representative Refill Pharmacy Technician - Freedom - Remote, AZ; Onsite, MA
- Newburyport, MA (15 miles from Gloucester, MA)
- 7 days ago
- Newburyport, MA (15 miles from Gloucester, MA)
- 7 days ago
This is not your average customer service job youll work for a company that truly cares about people while helping our patients achieve happiness....
Loss Prevention Customer Service Associate
- East Boston, MA (24 miles from Gloucester, MA)
- 12 days ago
- East Boston, MA (24 miles from Gloucester, MA)
- 12 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative - PT
- East Boston, MA (24 miles from Gloucester, MA)
- 16 days ago
- East Boston, MA (24 miles from Gloucester, MA)
- 16 days ago
service....
Internal Sales Rep (Customer Service Rep)
- Beverly, MA (9 miles from Gloucester, MA)
- 27 days ago
- Beverly, MA (9 miles from Gloucester, MA)
- 27 days ago
Close Internal Sales Rep (Customer Service Rep) Beverly, Massachusetts Office/Professional 259 days ago Apply Summary: Seeking Internal Sales Reps with 3 to 5 years of experience in a manufacturing...
Flexible Customer Service Associate
- East Boston, MA (24 miles from Gloucester, MA)
- 28 days ago
- East Boston, MA (24 miles from Gloucester, MA)
- 28 days ago
Job Qualifications: Previous customer service experience and sales skills. Ability to work in a fast-paced environment with a variety of tasks....
- Saugus, MA (20 miles from Gloucester, MA)
- 30+ days ago
- Saugus, MA (20 miles from Gloucester, MA)
- 30+ days ago
As the name suggests, your main priority is to provide great customer service....
- Hampton, NH (22 miles from Gloucester, MA)
- 90+ days ago
- Hampton, NH (22 miles from Gloucester, MA)
- 90+ days ago
DUTIES AND RESPONSIBILITIES Provide outstanding friendly customer service. Observe and follow all company policies and established procedures....
Demographic Data for Gloucester, MA
Moving to Gloucester, MA? Find some basic demographic data about Gloucester, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Gloucester, MA
Highest Education Level
Customer Services in Gloucester, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Wellness
- Facility Management
- Forklift
- Check Cashing
- Long-Term Disability
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Listening
- Customer Relations
- Military Background
- Retail
- Driving
- High School Diploma
- Written Communication
- Friendliness
- Telephone Skills
- Typing
- Collaboration
- Data Entry
- Spanish
- English
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Multitasking
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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