Customer Service Jobs in Franklin, MA

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-15 of 27 Jobs

Customer Service Representative - Bilingual (Spanish) 7am-3:30pm EST

  • Providence, RI (18 miles from Franklin, MA)
  • 1 day ago
  • Providence, RI (18 miles from Franklin, MA)
  • 1 day ago

You will inform the field of daily customer service promotions along with providing them with error free orders....

Loss Prevention Customer Service Associate

  • Plainville, MA (6 miles from Franklin, MA)
  • 2 days ago
  • Plainville, MA (6 miles from Franklin, MA)
  • 2 days ago

Understands operational procedures and deters acts of dishonesty within established customer service guidelines....

Customer Service Representative, Life Contact Center

  • Providence, RI (18 miles from Franklin, MA)
  • 4 days ago
  • Providence, RI (18 miles from Franklin, MA)
  • 4 days ago

You will be responsible for answering inbound calls where you'll be addressing customer service inquiries and concerns....

Remote Work

Customer Service Associate Uniformed

  • Dorchester, MA (22 miles from Franklin, MA)
  • 5 days ago
  • Dorchester, MA (22 miles from Franklin, MA)
  • 5 days ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Customer Service Representative

  • Canton, MA (16 miles from Franklin, MA)
  • 8 days ago
  • Canton, MA (16 miles from Franklin, MA)
  • 8 days ago

Service Description & Requirements Job Description We are searching for a Customer Service Representative to join our growing team....

Insurance Service Representative

  • Stoughton, MA (15 miles from Franklin, MA)
  • 8 days ago
  • Stoughton, MA (15 miles from Franklin, MA)
  • 8 days ago

Previous experience in insurance or customer service (2+ years preferred). Excellent verbal and written communication skills. Strong problem-solving and organizational abilities....

Customer Service Rep II

  • Auburn, MA (23 miles from Franklin, MA)
  • 12 days ago
  • Auburn, MA (23 miles from Franklin, MA)
  • 12 days ago

The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s)....

Loss Prevention Customer Service Associate II

  • Dedham, MA (15 miles from Franklin, MA)
  • 12 days ago
  • Dedham, MA (15 miles from Franklin, MA)
  • 12 days ago

['TJ Maxx', '3.3', 'Loss Prevention Customer Service Associate II', 'Apply on employer site', '', 'Dedham, MA', '', '$15.00 - $18.60', '\xa0', 'Per Hour', '\xa0', '(Employer est.)'][]...

Part Time - Outlet Customer Service Associate - Flexible

  • Avon, MA (18 miles from Franklin, MA)
  • 13 days ago
  • Avon, MA (18 miles from Franklin, MA)
  • 13 days ago

Customer Service Provides SMART customer service at all times through the daily execution of Lowe's Outlets Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting...

Customer Service Rep

  • Marlborough, MA (19 miles from Franklin, MA)
  • 17 days ago
  • Marlborough, MA (19 miles from Franklin, MA)
  • 17 days ago

Randstad has partnered with a Manufacturer in Marlborough to assist with filling their open Customer Service opportunity....

Showroom Customer Service Representative

  • Franklin, MA
  • 18 days ago
  • Franklin, MA
  • 18 days ago

Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative....

Customer Service Rep

  • East Providence, RI (19 miles from Franklin, MA)
  • 18 days ago
  • East Providence, RI (19 miles from Franklin, MA)
  • 18 days ago

Close Customer Service Rep Rumford, Rhode Island Technicians 446 days ago Apply Summary: Seeking experienced Customer Service Representatives for Production Planning in a manufacturing environment,...

Clerical/Admin - Customer Service Representative - Now Hiring

  • Worcester, MA (23 miles from Franklin, MA)
  • 20 days ago
  • Worcester, MA (23 miles from Franklin, MA)
  • 20 days ago

End Date 05/12/2025 Duration 13 Week(s) Job Description Hybrid - Customer Service Representative Pride Health is hiring a Customer Service Representative for one of its clients in Massachusetts....

Customer Service Representative

  • Cambridge, MA (24 miles from Franklin, MA)
  • 27 days ago
  • Cambridge, MA (24 miles from Franklin, MA)
  • 27 days ago

We are looking for a friendly, detail-oriented Customer Service Representative (CSR) to provide excellent support to our customers....

Customer Service Representative

  • Norwood, MA (12 miles from Franklin, MA)
  • 28 days ago
  • Norwood, MA (12 miles from Franklin, MA)
  • 28 days ago

Customer Service Representative: Description : M.S. Walker has an immediate opening for a full-time Customer Service Representative....

Demographic Data for Franklin, MA

Moving to Franklin, MA? Find some basic demographic data about Franklin, MA below.


Local
National
33,261
857
Medium

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...
customer service
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Salary for Customer Service Jobs in Franklin, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Franklin, MA offer the following education background
Bachelor's Degree
35.2%
High School or GED
20.5%
Associate's Degree
16.7%
Vocational Degree or Certification
15.3%
Master's Degree
8.1%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Franklin, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


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