Customer Service Jobs in Franklin, MA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Loss Prevention Customer Service Associate II Dedham MA
- Dedham, MA (15 miles from Franklin, MA)
- 10 hours ago
- Dedham, MA (15 miles from Franklin, MA)
- 10 hours ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Senior Customer Service Representative
- Taunton, MA (19 miles from Franklin, MA)
- 1 day ago
- Taunton, MA (19 miles from Franklin, MA)
- 1 day ago
Here at IAA, an RB Global, Inc. company, excellent customer service is at our core....
Customer Service Representative
- Needham, MA (15 miles from Franklin, MA)
- 2 days ago
- Needham, MA (15 miles from Franklin, MA)
- 2 days ago
Customer Service Representative Job Description Summary The primary responsibility of this position is to provide inbound customer service phone and email support to customers with questions, issues...
Customer Service Representative - FT
- Boston, MA (23 miles from Franklin, MA)
- 4 days ago
- Boston, MA (23 miles from Franklin, MA)
- 4 days ago
service....
IMMEDIATE HIRE Customer Service Representative
- Norfolk, MA (4 miles from Franklin, MA)
- 6 days ago
- Norfolk, MA (4 miles from Franklin, MA)
- 6 days ago
About the Role As a Customer Advocate, you'll be the face of Carvana, delivering a seamless and exceptional car-buying experience. You'll handle 6-8 customer appointments daily, traveling in a...
Customer Service Representative
- Providence, RI (18 miles from Franklin, MA)
- 6 days ago
- Providence, RI (18 miles from Franklin, MA)
- 6 days ago
**ESSENTIAL RESPONSIBILITIES** + Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned. + Strives to resolve...
Customer Service Representative
- Worcester, MA (23 miles from Franklin, MA)
- 10 days ago
- Worcester, MA (23 miles from Franklin, MA)
- 10 days ago
The Hanover Insurance Group is an industry leading Property & Casualty Insurance Co. with over 170 years of rich history and tradition....
Customer Service Representative
- Westborough, MA (16 miles from Franklin, MA)
- 11 days ago
- Westborough, MA (16 miles from Franklin, MA)
- 11 days ago
As a Customer Service Representative with us, you'll discover a workplace genuinely invested in your individual triumph....
Associate Customer Service Representative
- Providence, RI (18 miles from Franklin, MA)
- 11 days ago
- Providence, RI (18 miles from Franklin, MA)
- 11 days ago
** + Customer Service in a call-center environment + Customer Service in a Healthcare related call-center environment strongly preferred **LICENSES or CERTIFICATIONS** **Required** + None **Preferred...
Customer Service Representative- Merrimack, NH
- West Newton, MA (20 miles from Franklin, MA)
- 12 days ago
- West Newton, MA (20 miles from Franklin, MA)
- 12 days ago
The Role Join our team of Customer Service Representatives, also know as Customer Relationship Advocates (CRA)....
Entry Level Customer Service Representative- Merrimack, NH
- Nonantum, MA (20 miles from Franklin, MA)
- 12 days ago
- Nonantum, MA (20 miles from Franklin, MA)
- 12 days ago
The Role Join our team of Entry Level Customer Service Representatives, also known as Customer Relationship Advocates (CRA)....
Medicare Customer Service Representative
- Providence, RI (18 miles from Franklin, MA)
- 13 days ago
- Providence, RI (18 miles from Franklin, MA)
- 13 days ago
If you are passionate about helping others and have experience in healthcare or customer service, we encourage you to apply. salary: $19.99 - $20 per hour shift: First work hours: 8 AM - 8 PM education...
Loss Prevention Customer Service Associate
- Roxbury, MA (24 miles from Franklin, MA)
- 13 days ago
- Roxbury, MA (24 miles from Franklin, MA)
- 13 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative - Bilingual (Spanish) 7am-3:30pm EST
- Providence, RI (18 miles from Franklin, MA)
- 15 days ago
- Providence, RI (18 miles from Franklin, MA)
- 15 days ago
You will inform the field of daily customer service promotions along with providing them with error free orders....
Customer Service Associate Uniformed
- Dorchester, MA (22 miles from Franklin, MA)
- 20 days ago
- Dorchester, MA (22 miles from Franklin, MA)
- 20 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Demographic Data for Franklin, MA
Moving to Franklin, MA? Find some basic demographic data about Franklin, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Franklin, MA
Highest Education Level
Customer Services in Franklin, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Wellness
- Facility Management
- Forklift
- Check Cashing
- Long-Term Disability
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Listening
- Customer Relations
- Military Background
- Retail
- High School Diploma
- Driving
- Written Communication
- Friendliness
- Verbal Communication
- Telephone Skills
- Typing
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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