Customer Service Jobs in Franklin, MA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Merchandise and Customer service associate
- Framingham, MA (16 miles from Franklin, MA)
- 1 day ago
- Framingham, MA (16 miles from Franklin, MA)
- 1 day ago
Possesses excellent customer service skills Able to work a flexible schedule to support business needs Possesses strong communication and organizational skills with attention to detail Capable of multi-tasking...
Customer Service Representative - Hybrid
- Worcester, MA (23 miles from Franklin, MA)
- 2 days ago
- Worcester, MA (23 miles from Franklin, MA)
- 2 days ago
The Hanover Insurance Group is an industry leading Property & Casualty Insurance Co. with over 170 years of rich history and tradition....
Medical Equipment Customer Service Representative
- Cranston, RI (20 miles from Franklin, MA)
- 3 days ago
- Cranston, RI (20 miles from Franklin, MA)
- 3 days ago
For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....
LP Customer Service Associate I
- Raynham, MA (20 miles from Franklin, MA)
- 5 days ago
- Raynham, MA (20 miles from Franklin, MA)
- 5 days ago
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
Loss Prevention Customer Service Associate II
- Newton U F, MA (18 miles from Franklin, MA)
- 9 days ago
- Newton U F, MA (18 miles from Franklin, MA)
- 9 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Loss Prevention Customer Service Associate II
- Newton, MA (21 miles from Franklin, MA)
- 13 days ago
- Newton, MA (21 miles from Franklin, MA)
- 13 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Associate Uniformed
- Quincy, MA (23 miles from Franklin, MA)
- 13 days ago
- Quincy, MA (23 miles from Franklin, MA)
- 13 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
- Dedham, MA (15 miles from Franklin, MA)
- 16 days ago
- Dedham, MA (15 miles from Franklin, MA)
- 16 days ago
Retail Loss Prevention Customer Service Associate II Dedham MA TJX Companies 3.5 ( ) Dedham, MA Why you should apply for a job to TJX Companies : 4.5/5 in supportive management 75% say women are treated...
Customer Service Representative
- Braintree, MA (22 miles from Franklin, MA)
- 16 days ago
- Braintree, MA (22 miles from Franklin, MA)
- 16 days ago
Customer Service Representative (Braintree) Lin's Insurance Agency LLC 64R Hancock St compensation: $20 per Hour employment type: experience level: entry level job title: Customer Service Representative...
Retail Loss Prevention Customer Service Associate II Dedham MA
- Dedham, MA (15 miles from Franklin, MA)
- 20 days ago
- Dedham, MA (15 miles from Franklin, MA)
- 20 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Associate, Full Time - Chestnut Hill
- Newton, MA (21 miles from Franklin, MA)
- 30+ days ago
- Newton, MA (21 miles from Franklin, MA)
- 30+ days ago
About Day-1 Medical, Dental, Vision Benefits for eligible colleagues Competitive Pay Paid Time Off Flexible Holiday Time-Off & Flexible Scheduling Instant access to earned wages with PayActiv...
- Seekonk, MA (17 miles from Franklin, MA)
- 45+ days ago
- Seekonk, MA (17 miles from Franklin, MA)
- 45+ days ago
As the name suggests, your main priority is to provide great customer service....
Customer Service Associate - Restaurant Image
- Framingham, MA (16 miles from Franklin, MA)
- 45+ days ago
- Framingham, MA (16 miles from Franklin, MA)
- 45+ days ago
As the name suggests, your main priority is to provide great customer service....
Senior Customer Service Representative
- Taunton, MA (19 miles from Franklin, MA)
- 45+ days ago
- Taunton, MA (19 miles from Franklin, MA)
- 45+ days ago
Here at IAA, an RB Global, Inc. company, excellent customer service is at our core....
Customer Service Representative - FT
- Boston, MA (23 miles from Franklin, MA)
- 60+ days ago
- Boston, MA (23 miles from Franklin, MA)
- 60+ days ago
service....
Demographic Data for Franklin, MA
Moving to Franklin, MA? Find some basic demographic data about Franklin, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Franklin, MA
Highest Education Level
Customer Services in Franklin, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Store Management
- Facility Management
- Acting
- Forklift
- Friendliness
- Check Cashing
- Long-Term Disability
- Personal Lines
- Property and Casualty Insurance
- Auto Insurance
- One Call Resolution
- Claims Processing
- Inbound
- Call Center Experience
- Claims
- Payment Processing
- Courteous
- Resolution
- Customer Support
- Loss Prevention
- Accounts Receivable
- Referrals
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Listening
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Data Entry
- Reporting
- Collaboration
- Policy Development
- English
- Multitasking
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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