Customer Service Jobs in Franklin, MA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative - Bilingual (Spanish) 7am-3:30pm EST
- Providence, RI (18 miles from Franklin, MA)
- 1 day ago
- Providence, RI (18 miles from Franklin, MA)
- 1 day ago
You will inform the field of daily customer service promotions along with providing them with error free orders....
Loss Prevention Customer Service Associate
- Plainville, MA (6 miles from Franklin, MA)
- 2 days ago
- Plainville, MA (6 miles from Franklin, MA)
- 2 days ago
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
Customer Service Representative, Life Contact Center
- Providence, RI (18 miles from Franklin, MA)
- 4 days ago
- Providence, RI (18 miles from Franklin, MA)
- 4 days ago
You will be responsible for answering inbound calls where you'll be addressing customer service inquiries and concerns....
Remote WorkCustomer Service Associate Uniformed
- Dorchester, MA (22 miles from Franklin, MA)
- 5 days ago
- Dorchester, MA (22 miles from Franklin, MA)
- 5 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative
- Canton, MA (16 miles from Franklin, MA)
- 8 days ago
- Canton, MA (16 miles from Franklin, MA)
- 8 days ago
Service Description & Requirements Job Description We are searching for a Customer Service Representative to join our growing team....
Insurance Service Representative
- Stoughton, MA (15 miles from Franklin, MA)
- 8 days ago
- Stoughton, MA (15 miles from Franklin, MA)
- 8 days ago
Previous experience in insurance or customer service (2+ years preferred). Excellent verbal and written communication skills. Strong problem-solving and organizational abilities....
- Auburn, MA (23 miles from Franklin, MA)
- 12 days ago
- Auburn, MA (23 miles from Franklin, MA)
- 12 days ago
The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s)....
Loss Prevention Customer Service Associate II
- Dedham, MA (15 miles from Franklin, MA)
- 12 days ago
- Dedham, MA (15 miles from Franklin, MA)
- 12 days ago
['TJ Maxx', '3.3', 'Loss Prevention Customer Service Associate II', 'Apply on employer site', '', 'Dedham, MA', '', '$15.00 - $18.60', '\xa0', 'Per Hour', '\xa0', '(Employer est.)'][]...
Part Time - Outlet Customer Service Associate - Flexible
- Avon, MA (18 miles from Franklin, MA)
- 13 days ago
- Avon, MA (18 miles from Franklin, MA)
- 13 days ago
Customer Service Provides SMART customer service at all times through the daily execution of Lowe's Outlets Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting...
- Marlborough, MA (19 miles from Franklin, MA)
- 17 days ago
- Marlborough, MA (19 miles from Franklin, MA)
- 17 days ago
Randstad has partnered with a Manufacturer in Marlborough to assist with filling their open Customer Service opportunity....
Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative....
- East Providence, RI (19 miles from Franklin, MA)
- 18 days ago
- East Providence, RI (19 miles from Franklin, MA)
- 18 days ago
Close Customer Service Rep Rumford, Rhode Island Technicians 446 days ago Apply Summary: Seeking experienced Customer Service Representatives for Production Planning in a manufacturing environment,...
Clerical/Admin - Customer Service Representative - Now Hiring
- Worcester, MA (23 miles from Franklin, MA)
- 20 days ago
- Worcester, MA (23 miles from Franklin, MA)
- 20 days ago
End Date 05/12/2025 Duration 13 Week(s) Job Description Hybrid - Customer Service Representative Pride Health is hiring a Customer Service Representative for one of its clients in Massachusetts....
Customer Service Representative
- Cambridge, MA (24 miles from Franklin, MA)
- 27 days ago
- Cambridge, MA (24 miles from Franklin, MA)
- 27 days ago
We are looking for a friendly, detail-oriented Customer Service Representative (CSR) to provide excellent support to our customers....
Customer Service Representative
- Norwood, MA (12 miles from Franklin, MA)
- 28 days ago
- Norwood, MA (12 miles from Franklin, MA)
- 28 days ago
Customer Service Representative: Description : M.S. Walker has an immediate opening for a full-time Customer Service Representative....
Demographic Data for Franklin, MA
Moving to Franklin, MA? Find some basic demographic data about Franklin, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Franklin, MA
Highest Education Level
Customer Services in Franklin, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Facility Management
- Industrial Sales
- Forklift
- Check Cashing
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Call Center Experience
- Inbound
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Driving
- Telephone Skills
- Friendliness
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- English
- Multitasking
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
How to Become an Insurance Agent
Interested in a career as an insurance agent? Learn more about insurance agent licenses, insurance agent salary ranges, and more.
Read article »