Customer Service Jobs in Franklin, MA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Medical Customer Service Representative
- Southborough, MA (14 miles from Franklin, MA)
- 1 hour ago
- Southborough, MA (14 miles from Franklin, MA)
- 1 hour ago
Title : Customer Service Representative Location : Southborough, MA Industry : Healthcare Salary: $21-23/hr....
Retail Customer Service Representative - Cashier
- Cambridge, MA (24 miles from Franklin, MA)
- 21 hours ago
- Cambridge, MA (24 miles from Franklin, MA)
- 21 hours ago
We are currently seeking self-motivated, hard-working, full- and part-time RETAIL CASHIER/CUSTOMER SERVICE REPRESENTATIVES....
Experienced Customer Service Rep
- Bellingham, MA (3 miles from Franklin, MA)
- 1 day ago
- Bellingham, MA (3 miles from Franklin, MA)
- 1 day ago
We are looking for Experienced Customer Service Representatives to help our client grow an enthusiastic and engaged team in Franklin, MA....
Call Center Customer Service Representative (Temporary)
- Brockton, MA (18 miles from Franklin, MA)
- 10 days ago
- Brockton, MA (18 miles from Franklin, MA)
- 10 days ago
Job Description: We are looking for a Customer Service Representative to provide temporary coverage on our team....
- Framingham, MA (16 miles from Franklin, MA)
- 11 days ago
- Framingham, MA (16 miles from Franklin, MA)
- 11 days ago
** **Remote Customer Service Rep** **Company:** Global off-price retail leader **Benefits:** + **Flexible Schedule:** Mon-Fri, 5:00 PM - 9:00 PM EST + **Competitive Pay:** $22.68/hour + **Benefits Package...
Remote Work- Framingham, MA (16 miles from Franklin, MA)
- 11 days ago
- Framingham, MA (16 miles from Franklin, MA)
- 11 days ago
As the name suggests, your main priority is to provide great customer service....
Showroom Customer Service Representative
- Newton, MA (21 miles from Franklin, MA)
- 14 days ago
- Newton, MA (21 miles from Franklin, MA)
- 14 days ago
Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative....
Medical Equipment Customer Service Representative
- Southborough, MA (14 miles from Franklin, MA)
- 21 days ago
- Southborough, MA (14 miles from Franklin, MA)
- 21 days ago
For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....
Customer Service Representative
- Mansfield, MA (10 miles from Franklin, MA)
- 26 days ago
- Mansfield, MA (10 miles from Franklin, MA)
- 26 days ago
The CSR (Customer Service Representative) provides support for Emerson Impact Partners and Customers, being the liaison to manufacturing by answering inquiries and providing updates as requested....
Loss Prevention Customer Service Associate II
- Dorchester, MA (22 miles from Franklin, MA)
- 27 days ago
- Dorchester, MA (22 miles from Franklin, MA)
- 27 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
LP Customer Service Associate I
- Raynham, MA (20 miles from Franklin, MA)
- 28 days ago
- Raynham, MA (20 miles from Franklin, MA)
- 28 days ago
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
Customer Service Representative
- Stoughton, MA (15 miles from Franklin, MA)
- 29 days ago
- Stoughton, MA (15 miles from Franklin, MA)
- 29 days ago
This role focuses on outbound calls and requires strong communication and customer service skills....
Education/Experience: High school diploma or GED preferred. 2-4 years of customer service related experience required....
Customer Service Representative
- Westwood, MA (14 miles from Franklin, MA)
- 30+ days ago
- Westwood, MA (14 miles from Franklin, MA)
- 30+ days ago
Excited to grow your career? At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working...
Entry-Level Customer Service Representative
- Framingham, MA (16 miles from Franklin, MA)
- 90+ days ago
- Framingham, MA (16 miles from Franklin, MA)
- 90+ days ago
Overview HealthDrive is seeking an enthusiastic entry-level, full-time Customer Service Representative to join our team!...
Demographic Data for Franklin, MA
Moving to Franklin, MA? Find some basic demographic data about Franklin, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Franklin, MA
Highest Education Level
Customer Services in Franklin, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Order Entry
- Quality Control Inspection
- Store Management
- Facility Management
- Food Service Management
- Forklift
- Energetic
- Willingness To Learn
- Dusting
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Inbound
- Call Center Experience
- Payment Processing
- Courteous
- Complaint Resolution
- Customer Support
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- High School Diploma
- Retail
- Written Communication
- Driving
- Telephone Skills
- Typing
- Friendliness
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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