Customer Service Jobs in Fitchburg, MA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative
- Templeton, MA (13 miles from Fitchburg, MA)
- 17 days ago
- Templeton, MA (13 miles from Fitchburg, MA)
- 17 days ago
The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities....
- Marlborough, MA (20 miles from Fitchburg, MA)
- 17 days ago
- Marlborough, MA (20 miles from Fitchburg, MA)
- 17 days ago
Randstad has partnered with a Manufacturer in Marlborough to assist with filling their open Customer Service opportunity....
Clerical/Admin - Customer Service Representative - Now Hiring
- Worcester, MA (22 miles from Fitchburg, MA)
- 20 days ago
- Worcester, MA (22 miles from Fitchburg, MA)
- 20 days ago
End Date 05/12/2025 Duration 13 Week(s) Job Description Hybrid - Customer Service Representative Pride Health is hiring a Customer Service Representative for one of its clients in Massachusetts....
Interactive Customer Service Representative
- Spencer, MA (24 miles from Fitchburg, MA)
- 22 days ago
- Spencer, MA (24 miles from Fitchburg, MA)
- 22 days ago
Responsibilities and Accountabilities Provides efficient, effective and courteous customer service through prompt handling of transactions via the ITM video teller system....
Retail Customer Service Associate
- Hudson, NH (23 miles from Fitchburg, MA)
- 30+ days ago
- Hudson, NH (23 miles from Fitchburg, MA)
- 30+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 7 WALMART BLVD, HUDSON, NH 03051...
Customer Service Associate - Morning & Lunch Shift
- Marlborough, MA (20 miles from Fitchburg, MA)
- 30+ days ago
- Marlborough, MA (20 miles from Fitchburg, MA)
- 30+ days ago
As the name suggests, your main priority is to provide great customer service....
Customer Service Representative: UniClean
- Hudson, NH (23 miles from Fitchburg, MA)
- 90+ days ago
- Hudson, NH (23 miles from Fitchburg, MA)
- 90+ days ago
Are you a people person' who loves delivering outstanding customer service?...
- Chelmsford, MA (23 miles from Fitchburg, MA)
- 90+ days ago
- Chelmsford, MA (23 miles from Fitchburg, MA)
- 90+ days ago
DUTIES AND RESPONSIBILITIES Provide outstanding friendly customer service. Observe and follow all company policies and established procedures....
Customer Service Representative
- Clinton, MA (13 miles from Fitchburg, MA)
- 90+ days ago
- Clinton, MA (13 miles from Fitchburg, MA)
- 90+ days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Entry Level Customer Service Representative- Merrimack, NH
- Merrimack, NH (23 miles from Fitchburg, MA)
- 90+ days ago
- Merrimack, NH (23 miles from Fitchburg, MA)
- 90+ days ago
The Role Join our team of Entry Level Customer Service Representatives, also known as Customer Relationship Advocates (CRA)....
Demographic Data for Fitchburg, MA
Moving to Fitchburg, MA? Find some basic demographic data about Fitchburg, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Fitchburg, MA
Highest Education Level
Customer Services in Fitchburg, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Facility Management
- Industrial Sales
- Forklift
- Check Cashing
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Call Center Experience
- Inbound
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Driving
- Telephone Skills
- Friendliness
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- English
- Multitasking
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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