Customer Service Jobs in Fall River, MA

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-15 of 19 Jobs

Customer Service Representative - PT

  • Warwick, RI (18 miles from Fall River, MA)
  • 11 days ago
  • Warwick, RI (18 miles from Fall River, MA)
  • 11 days ago

service....

Senior Customer Service Representative

  • Taunton, MA (12 miles from Fall River, MA)
  • 3 days ago
  • Taunton, MA (12 miles from Fall River, MA)
  • 3 days ago

Here at IAA, an RB Global, Inc. company, excellent customer service is at our core....

Senior Customer Service Representative

  • East Taunton, MA (10 miles from Fall River, MA)
  • 3 days ago
  • East Taunton, MA (10 miles from Fall River, MA)
  • 3 days ago

Here at IAA, an RB Global, Inc. company, excellent customer service is at our core....

Customer Service Associate

  • Fall River, MA
  • 4 days ago
  • Fall River, MA
  • 4 days ago

As the name suggests, your main priority is to provide great customer service....

Customer Service Representative

  • North Dartmouth, MA (7 miles from Fall River, MA)
  • 7 days ago
  • North Dartmouth, MA (7 miles from Fall River, MA)
  • 7 days ago

As a Customer Service Representative with us, you'll discover a workplace genuinely invested in your individual triumph....

Customer Service Representative

  • Providence, RI (16 miles from Fall River, MA)
  • 8 days ago
  • Providence, RI (16 miles from Fall River, MA)
  • 8 days ago

**ESSENTIAL RESPONSIBILITIES** + Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned. + Strives to resolve...

Associate Customer Service Representative

  • Providence, RI (16 miles from Fall River, MA)
  • 13 days ago
  • Providence, RI (16 miles from Fall River, MA)
  • 13 days ago

** + Customer Service in a call-center environment + Customer Service in a Healthcare related call-center environment strongly preferred **LICENSES or CERTIFICATIONS** **Required** + None **Preferred...

Customer Service Representative- Smithfield, RI

  • Johnston, RI (22 miles from Fall River, MA)
  • 16 days ago
  • Johnston, RI (22 miles from Fall River, MA)
  • 16 days ago

The Role Join our team of Customer Service Representatives, also knowCustomer Relationship Advocates (CRA)....

Entry Level Customer Service Representative- Smithfield, RI

  • Chartley, MA (16 miles from Fall River, MA)
  • 16 days ago
  • Chartley, MA (16 miles from Fall River, MA)
  • 16 days ago

The Role Join our team of Entry Level Customer Service Representatives, also known asCustomer Relationship Advocates (CRA)....

Customer Service Representative - Bilingual (Spanish) 7am-3:30pm EST

  • Providence, RI (16 miles from Fall River, MA)
  • 17 days ago
  • Providence, RI (16 miles from Fall River, MA)
  • 17 days ago

You will inform the field of daily customer service promotions along with providing them with error free orders....

Loss Prevention Customer Service Associate

  • Plainville, MA (22 miles from Fall River, MA)
  • 19 days ago
  • Plainville, MA (22 miles from Fall River, MA)
  • 19 days ago

Understands operational procedures and deters acts of dishonesty within established customer service guidelines....

Customer Service Rep

  • East Providence, RI (14 miles from Fall River, MA)
  • 30+ days ago
  • East Providence, RI (14 miles from Fall River, MA)
  • 30+ days ago

Close Customer Service Rep Rumford, Rhode Island Technicians 446 days ago Apply Summary: Seeking experienced Customer Service Representatives for Production Planning in a manufacturing environment,...

Customer Service Representative - FT

  • Warwick, RI (18 miles from Fall River, MA)
  • 45+ days ago
  • Warwick, RI (18 miles from Fall River, MA)
  • 45+ days ago

service....

Remote Customer Service Representative

  • Warwick, RI (18 miles from Fall River, MA)
  • 60+ days ago
  • Warwick, RI (18 miles from Fall River, MA)
  • 60+ days ago

Required Skills and Experience: - Suggested 2+ years of experience in Customer Service....

Remote Work

Customer Service Representative

  • Mansfield, MA (20 miles from Fall River, MA)
  • 60+ days ago
  • Mansfield, MA (20 miles from Fall River, MA)
  • 60+ days ago

The CSR (Customer Service Representative) provides support for Emerson Impact Partners and Customers, being the liaison to manufacturing by answering inquiries and providing updates as requested....

Demographic Data for Fall River, MA

Moving to Fall River, MA? Find some basic demographic data about Fall River, MA below.


Local
National
93,418
1,901
Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...
Customer Service & Support For Customer Service Executives
Who is this course for? - This Customer Service training is for aspiring and existing Customer Service executives who want to learn what is Customer Service and how to be a good Customer Service...

Salary for Customer Service Jobs in Fall River, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Fall River, MA offer the following education background
Bachelor's Degree
35.2%
High School or GED
20.4%
Associate's Degree
16.7%
Vocational Degree or Certification
15.3%
Master's Degree
8.1%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Fall River, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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