Customer Service Jobs in Dorchester, MA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Associate - Morning & Lunch Shift
- Marlborough, MA (23 miles from Dorchester, MA)
- 20 hours ago
- Marlborough, MA (23 miles from Dorchester, MA)
- 20 hours ago
As the name suggests, your main priority is to provide great customer service....
Retail Customer Service Representative - Cashier
- Cambridge, MA (5 miles from Dorchester, MA)
- 2 days ago
- Cambridge, MA (5 miles from Dorchester, MA)
- 2 days ago
We are currently seeking self-motivated, hard-working, full- and part-time RETAIL CASHIER/CUSTOMER SERVICE REPRESENTATIVES....
Customer Service Representative
- Peabody, MA (16 miles from Dorchester, MA)
- 2 days ago
- Peabody, MA (16 miles from Dorchester, MA)
- 2 days ago
Listens and responds to customer service needs with the appropriate level of urgency. 6....
- Framingham, MA (17 miles from Dorchester, MA)
- 4 days ago
- Framingham, MA (17 miles from Dorchester, MA)
- 4 days ago
As the name suggests, your main priority is to provide great customer service....
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Healthcare Customer Service Representative
- Stoughton, MA (13 miles from Dorchester, MA)
- 4 days ago
- Stoughton, MA (13 miles from Dorchester, MA)
- 4 days ago
This role focuses on outbound calls and requires strong communication and customer service skills....
Healthcare Customer Service Representative
- Stoughton, MA (13 miles from Dorchester, MA)
- 5 days ago
- Stoughton, MA (13 miles from Dorchester, MA)
- 5 days ago
This role focuses on outbound calls and requires strong communication and customer service skills....
Retail Loss Prevention Customer Service Associate
- Swampscott, MA (14 miles from Dorchester, MA)
- 10 days ago
- Swampscott, MA (14 miles from Dorchester, MA)
- 10 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative
- Needham, MA (8 miles from Dorchester, MA)
- 10 days ago
- Needham, MA (8 miles from Dorchester, MA)
- 10 days ago
Customer Service Representative Job Description Summary The primary responsibility of this position is to provide inbound customer service phone and email support to customers with questions, issues...
- Revere, MA (8 miles from Dorchester, MA)
- 10 days ago
- Revere, MA (8 miles from Dorchester, MA)
- 10 days ago
We are looking for someone friendly and hard-working, fluent in both English and Spanish (preferred), with superior customer service skills....
Healthcare Customer Service Representative
- Salem, MA (16 miles from Dorchester, MA)
- 10 days ago
- Salem, MA (16 miles from Dorchester, MA)
- 10 days ago
Job Summary: Job Title: Customer Service Representative - Medicare Advantage Job Description: We are seeking a dedicated and professional Customer Service Representative to join our Medicare Advantage...
Customer Service Representative - FT
- Boston, MA (2 miles from Dorchester, MA)
- 12 days ago
- Boston, MA (2 miles from Dorchester, MA)
- 12 days ago
service....
Associate Customer Service Representative
- Boston, MA (3 miles from Dorchester, MA)
- 15 days ago
- Boston, MA (3 miles from Dorchester, MA)
- 15 days ago
** + Customer Service in a call-center environment + Customer Service in a Healthcare related call-center environment strongly preferred **LICENSES or CERTIFICATIONS** **Required** + None **Preferred...
Entry Level Customer Service Representative- Merrimack, NH
- Lynnfield, MA (16 miles from Dorchester, MA)
- 20 days ago
- Lynnfield, MA (16 miles from Dorchester, MA)
- 20 days ago
The Role Join our team of Entry Level Customer Service Representatives, also known as Customer Relationship Advocates (CRA)....
Customer Service Representative- Merrimack, NH
- Concord, MA (17 miles from Dorchester, MA)
- 20 days ago
- Concord, MA (17 miles from Dorchester, MA)
- 20 days ago
The Role Join our team of Customer Service Representatives, also know as Customer Relationship Advocates (CRA)....
Customer Service Representative
- Boston, MA (3 miles from Dorchester, MA)
- 20 days ago
- Boston, MA (3 miles from Dorchester, MA)
- 20 days ago
**ESSENTIAL RESPONSIBILITIES** + Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned. + Strives to resolve...
Demographic Data for Dorchester, MA
Moving to Dorchester, MA? Find some basic demographic data about Dorchester, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Dorchester, MA
Highest Education Level
Customer Services in Dorchester, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Wellness
- Facility Management
- Forklift
- Check Cashing
- Long-Term Disability
- Personal Lines
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Military Background
- Listening
- Retail
- Customer Relations
- High School Diploma
- Written Communication
- Driving
- Friendliness
- Telephone Skills
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Policy Development
- English
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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