Customer Service Jobs in Dedham, MA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative
- Norwood, MA (4 miles from Dedham, MA)
- 15 hours ago
- Norwood, MA (4 miles from Dedham, MA)
- 15 hours ago
Customer Service Representative: Description : M.S. Walker has an immediate opening for a full-time Customer Service Representative....
Customer Service Representative - FT
- East Boston, MA (12 miles from Dedham, MA)
- 1 day ago
- East Boston, MA (12 miles from Dedham, MA)
- 1 day ago
service....
Representative, Customer Service - Insurance Verification
- Salem, MA (23 miles from Dedham, MA)
- 2 days ago
- Salem, MA (23 miles from Dedham, MA)
- 2 days ago
Job Summary: Schedule: Monday - Friday, 8am - 4:30pm - ideal candidate resides in Eastern Time Zone or Central Time Zone What Customer Service Operations contributes to Cardinal Health Customer Service...
- Boston, MA (9 miles from Dedham, MA)
- 4 days ago
- Boston, MA (9 miles from Dedham, MA)
- 4 days ago
As the name suggests, your main priority is to provide great customer service....
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Customer Service Representative CSR
- Raynham, MA (22 miles from Dedham, MA)
- 4 days ago
- Raynham, MA (22 miles from Dedham, MA)
- 4 days ago
**Responsibilities for a Customer Service Representative include but are not limited to:** + Handle 40-50 inbound customer service calls per day with professionalism and empathy + Accurately document...
Inside Sales /Customer Service Representative
- Norton, MA (19 miles from Dedham, MA)
- 5 days ago
- Norton, MA (19 miles from Dedham, MA)
- 5 days ago
with MS Office required Well organized and responsible with an aptitude in problem-solving Excellent communication, sales, and customer service skills The ability to work independently and multitask...
Customer Service Representative
- Somerville, MA (10 miles from Dedham, MA)
- 8 days ago
- Somerville, MA (10 miles from Dedham, MA)
- 8 days ago
Our Retail Office Associates possess strong customer service skills with the ability to identify root causes in order to assist customers efficiently in a timely manner and with empathy....
Customer Service Representative (REMOTE: 10:30am-7pmEDT)
- Waltham, MA (11 miles from Dedham, MA)
- 9 days ago
- Waltham, MA (11 miles from Dedham, MA)
- 9 days ago
necessary call center changes as result of customer feedback Ensure timely completion of non-phone tasks by agents such as board-check, filing, fax checking, and email claims Handle escalated customer...
Remote WorkCustomer Service Associate - Morning & Lunch Shift
- Marlborough, MA (20 miles from Dedham, MA)
- 12 days ago
- Marlborough, MA (20 miles from Dedham, MA)
- 12 days ago
As the name suggests, your main priority is to provide great customer service....
Customer Service Representative Patient Billing Solutions
- Somerville, MA (10 miles from Dedham, MA)
- 13 days ago
- Somerville, MA (10 miles from Dedham, MA)
- 13 days ago
service or collections in a health care setting strongly desired....
Minimum of one plus years of customer service or teller experience. Demonstrated communication, customer service, and organizational skills....
Representative, Customer Service - Insurance Verification
- Boston, MA (9 miles from Dedham, MA)
- 14 days ago
- Boston, MA (9 miles from Dedham, MA)
- 14 days ago
_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer...
Customer Service Associate, InMotion
- Boston, MA (9 miles from Dedham, MA)
- 17 days ago
- Boston, MA (9 miles from Dedham, MA)
- 17 days ago
The Customer Service Associate, Electronics will provide excellent service to customers in a timely, courteous, and friendly fashion....
Medical Customer Service Representative
- Southborough, MA (16 miles from Dedham, MA)
- 18 days ago
- Southborough, MA (16 miles from Dedham, MA)
- 18 days ago
Title : Customer Service Representative Location : Southborough, MA Industry : Healthcare Salary: $21-23/hr....
Retail Customer Service Representative - Cashier
- Cambridge, MA (9 miles from Dedham, MA)
- 19 days ago
- Cambridge, MA (9 miles from Dedham, MA)
- 19 days ago
We are currently seeking self-motivated, hard-working, full- and part-time RETAIL CASHIER/CUSTOMER SERVICE REPRESENTATIVES....
Demographic Data for Dedham, MA
Moving to Dedham, MA? Find some basic demographic data about Dedham, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Dedham, MA
Highest Education Level
Customer Services in Dedham, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Shipping
- Purchasing
- Store Management
- Facility Management
- Food Service Management
- Forklift
- Energetic
- Willingness To Learn
- Check Cashing
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Inbound
- Call Center Experience
- Payment Processing
- Courteous
- Medical Billing
- Complaint Resolution
- Resolution
- Customer Support
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Telephone Skills
- Driving
- Friendliness
- Typing
- Collaboration
- Spanish
- Reporting
- Multitasking
- English
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Bilingual
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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