Customer Service Jobs in Brimfield, MA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
- Auburn, MA (18 miles from Brimfield, MA)
- 12 days ago
- Auburn, MA (18 miles from Brimfield, MA)
- 12 days ago
The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s)....
Clerical/Admin - Customer Service Representative - Now Hiring
- Worcester, MA (22 miles from Brimfield, MA)
- 21 days ago
- Worcester, MA (22 miles from Brimfield, MA)
- 21 days ago
End Date 05/12/2025 Duration 13 Week(s) Job Description Hybrid - Customer Service Representative Pride Health is hiring a Customer Service Representative for one of its clients in Massachusetts....
Interactive Customer Service Representative
- Spencer, MA (13 miles from Brimfield, MA)
- 22 days ago
- Spencer, MA (13 miles from Brimfield, MA)
- 22 days ago
Responsibilities and Accountabilities Provides efficient, effective and courteous customer service through prompt handling of transactions via the ITM video teller system....
Customer Service Representative
- Amherst, MA (21 miles from Brimfield, MA)
- 30+ days ago
- Amherst, MA (21 miles from Brimfield, MA)
- 30+ days ago
TNG123 #LI-MW1 Customer Service Representative Amherst, Massachusetts, 01002 Perm 40,000/year...
Customer Service Rep/Car Wash Attendant
- Vernon, CT (24 miles from Brimfield, MA)
- 90+ days ago
- Vernon, CT (24 miles from Brimfield, MA)
- 90+ days ago
Excellent customer service skills to ensure optimum customer satisfaction. Strong ability to work flexible hours, such as weekends. Ability to work standing over long periods of time....
Demographic Data for Brimfield, MA
Moving to Brimfield, MA? Find some basic demographic data about Brimfield, MA below.
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Salary for Customer Service Jobs in Brimfield, MA
Highest Education Level
Customer Services in Brimfield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Facility Management
- Industrial Sales
- Forklift
- Check Cashing
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Call Center Experience
- Inbound
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Driving
- Telephone Skills
- Friendliness
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- English
- Multitasking
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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