Customer Service Jobs in Brimfield, MA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative - Hybrid
- Worcester, MA (22 miles from Brimfield, MA)
- 22 days ago
- Worcester, MA (22 miles from Brimfield, MA)
- 22 days ago
The Hanover Insurance Group is an industry leading property and casualty insurance company with over 160 years of rich history and tradition....
Loss Prevention Customer Service Associate
- West Springfield, MA (22 miles from Brimfield, MA)
- 29 days ago
- West Springfield, MA (22 miles from Brimfield, MA)
- 29 days ago
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
Customer Service Representative
- Chicopee, MA (20 miles from Brimfield, MA)
- 30+ days ago
- Chicopee, MA (20 miles from Brimfield, MA)
- 30+ days ago
OUR VISION : Being the best customer service company in the world. OUR PURPOSE : Create packaging solutions for lifes essentials....
Loss Prevention Customer Service Associate (Tactical)
- Chicopee, MA (20 miles from Brimfield, MA)
- 30+ days ago
- Chicopee, MA (20 miles from Brimfield, MA)
- 30+ days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Entry Level Customer Service Representative- Smithfield, RI
- Manchaug, MA (23 miles from Brimfield, MA)
- 45+ days ago
- Manchaug, MA (23 miles from Brimfield, MA)
- 45+ days ago
The Role Join our team of Entry Level Customer Service Representatives, also known asCustomer Relationship Advocates (CRA)....
Customer Service Representative- Smithfield, RI
- Manchaug, MA (23 miles from Brimfield, MA)
- 45+ days ago
- Manchaug, MA (23 miles from Brimfield, MA)
- 45+ days ago
The Role Join our team of Customer Service Representatives, also knowCustomer Relationship Advocates (CRA)....
- Auburn, MA (18 miles from Brimfield, MA)
- 45+ days ago
- Auburn, MA (18 miles from Brimfield, MA)
- 45+ days ago
The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s)....
Demographic Data for Brimfield, MA
Moving to Brimfield, MA? Find some basic demographic data about Brimfield, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Brimfield, MA
Highest Education Level
Customer Services in Brimfield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Store Management
- Wellness
- Facility Management
- Forklift
- Friendliness
- Check Cashing
- Long-Term Disability
- Property and Casualty Insurance
- Auto Insurance
- One Call Resolution
- Claims Processing
- Service Sales
- Call Center Experience
- Inbound
- Claims
- Financial Services
- Payment Processing
- Courteous
- Resolution
- Customer Support
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Military Background
- Listening
- Retail
- Customer Relations
- High School Diploma
- Driving
- Written Communication
- Typing
- Telephone Skills
- Reporting
- Collaboration
- Data Entry
- Policy Development
- Multitasking
- Spanish
- English
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles

How to Become an Insurance Agent
Interested in a career as an insurance agent? Learn more about insurance agent licenses, insurance agent salary ranges, and more.
Read article »