Customer Service Jobs in Boston, MA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative
- Peabody, MA (12 miles from Boston, MA)
- 6 hours ago
- Peabody, MA (12 miles from Boston, MA)
- 6 hours ago
Listens and responds to customer service needs with the appropriate level of urgency. 6....
- Framingham, MA (19 miles from Boston, MA)
- 1 day ago
- Framingham, MA (19 miles from Boston, MA)
- 1 day ago
As the name suggests, your main priority is to provide great customer service....
Healthcare Customer Service Representative
- Stoughton, MA (16 miles from Boston, MA)
- 2 days ago
- Stoughton, MA (16 miles from Boston, MA)
- 2 days ago
This role focuses on outbound calls and requires strong communication and customer service skills....
Customer Service Associate - Dinner/Close Shift
- Medford, MA (4 miles from Boston, MA)
- 2 days ago
- Medford, MA (4 miles from Boston, MA)
- 2 days ago
As the name suggests, your main priority is to provide great customer service....
REMOTE Customer Service Rep II Phones
- Lawrence, MA (24 miles from Boston, MA)
- 3 days ago
- Lawrence, MA (24 miles from Boston, MA)
- 3 days ago
, precision, advanced,technology and customer service skills.This is a work from home position....
Remote WorkHealthcare Customer Service Representative
- Stoughton, MA (16 miles from Boston, MA)
- 3 days ago
- Stoughton, MA (16 miles from Boston, MA)
- 3 days ago
This role focuses on outbound calls and requires strong communication and customer service skills....
Customer Service Rep (Contract)
- North Andover, MA (21 miles from Boston, MA)
- 4 days ago
- North Andover, MA (21 miles from Boston, MA)
- 4 days ago
Strong customer service skills and ability to handle stressful situations tactfully. Detail-oriented with a high degree of accuracy. Ability to work well in a team environment....
Somerville Loss Prevention Customer Service Associate II
- Winter Hill, MA (2 miles from Boston, MA)
- 5 days ago
- Winter Hill, MA (2 miles from Boston, MA)
- 5 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Retail Loss Prevention Customer Service Associate
- Swampscott, MA (11 miles from Boston, MA)
- 7 days ago
- Swampscott, MA (11 miles from Boston, MA)
- 7 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative
- Needham, MA (10 miles from Boston, MA)
- 7 days ago
- Needham, MA (10 miles from Boston, MA)
- 7 days ago
Customer Service Representative Job Description Summary The primary responsibility of this position is to provide inbound customer service phone and email support to customers with questions, issues...
- Revere, MA (5 miles from Boston, MA)
- 8 days ago
- Revere, MA (5 miles from Boston, MA)
- 8 days ago
We are looking for someone friendly and hard-working, fluent in both English and Spanish (preferred), with superior customer service skills....
Healthcare Customer Service Representative
- Salem, MA (13 miles from Boston, MA)
- 8 days ago
- Salem, MA (13 miles from Boston, MA)
- 8 days ago
Job Summary: Job Title: Customer Service Representative - Medicare Advantage Job Description: We are seeking a dedicated and professional Customer Service Representative to join our Medicare Advantage...
Customer Service Representative - FT
- Boston, MA (1 mile from Boston, MA)
- 9 days ago
- Boston, MA (1 mile from Boston, MA)
- 9 days ago
service....
** + Customer Service in a call-center environment + Customer Service in a Healthcare related call-center environment strongly preferred **LICENSES or CERTIFICATIONS** **Required** + None **Preferred...
Entry Level Customer Service Representative- Merrimack, NH
- Lynnfield, MA (12 miles from Boston, MA)
- 17 days ago
- Lynnfield, MA (12 miles from Boston, MA)
- 17 days ago
The Role Join our team of Entry Level Customer Service Representatives, also known as Customer Relationship Advocates (CRA)....
Demographic Data for Boston, MA
Moving to Boston, MA? Find some basic demographic data about Boston, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Boston, MA
Highest Education Level
Customer Services in Boston, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Order Entry
- Conflict Resolution
- Store Management
- Order Processing
- Wellness
- Check Cashing
- Long-Term Disability
- Personal Lines
- Property and Casualty Insurance
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Medical Billing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Referrals
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Background Checks
- Military Background
- Listening
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Driving
- Friendliness
- Telephone Skills
- Typing
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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