Customer Service Jobs in Boston, MA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Loss prevention Customer Service Associate II
- Somerville, MA (2 miles from Boston, MA)
- 3 days ago
- Somerville, MA (2 miles from Boston, MA)
- 3 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Loss Prevention Customer Service Associate II
- Newton U F, MA (8 miles from Boston, MA)
- 4 days ago
- Newton U F, MA (8 miles from Boston, MA)
- 4 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
On-Site Customer Service Representative - Somerville, MA
- Somerville, MA (2 miles from Boston, MA)
- 6 days ago
- Somerville, MA (2 miles from Boston, MA)
- 6 days ago
Job Summary: This position assists incoming callers with requests and provides great customer service. An upbeat, patient-centered attitude is a must!...
eCommerce Customer Service Representative
- Salem, MA (13 miles from Boston, MA)
- 6 days ago
- Salem, MA (13 miles from Boston, MA)
- 6 days ago
Job Summary: Our client, a dynamic eCommerce company, is seeking an eCommerce Customer Service Representative to join their team....
Customer Service Representative - Boston (BOS)
- East Boston, MA (2 miles from Boston, MA)
- 7 days ago
- East Boston, MA (2 miles from Boston, MA)
- 7 days ago
Please note that this only applies to the Customer Service Representative position....
Customer Service Associate Uniformed
- Quincy, MA (8 miles from Boston, MA)
- 8 days ago
- Quincy, MA (8 miles from Boston, MA)
- 8 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
- Chelsea, MA (3 miles from Boston, MA)
- 11 days ago
- Chelsea, MA (3 miles from Boston, MA)
- 11 days ago
Retail Loss Prevention Customer Service associate II Chelsea MA TJX Companies 3.5 ( ) Chelsea, MA Why you should apply for a job to TJX Companies : 4.5/5 in supportive management 75% say women are treated...
Customer Service Representative
- Braintree, MA (11 miles from Boston, MA)
- 11 days ago
- Braintree, MA (11 miles from Boston, MA)
- 11 days ago
Customer Service Representative (Braintree) Lin's Insurance Agency LLC 64R Hancock St compensation: $20 per Hour employment type: experience level: entry level job title: Customer Service Representative...
Retail Loss Prevention Customer Service Associate II Dedham MA
- Dedham, MA (9 miles from Boston, MA)
- 15 days ago
- Dedham, MA (9 miles from Boston, MA)
- 15 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative, Part Time Job Description Summary JOB SUMMARY: The primary responsibility of this position is to provide inbound customer service phone and email support to customers...
Customer Service Associate, Full Time - Chestnut Hill
- Newton, MA (6 miles from Boston, MA)
- 27 days ago
- Newton, MA (6 miles from Boston, MA)
- 27 days ago
About Day-1 Medical, Dental, Vision Benefits for eligible colleagues Competitive Pay Paid Time Off Flexible Holiday Time-Off & Flexible Scheduling Instant access to earned wages with PayActiv...
Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to...
MTM Transit looking for a Full Time Customer Service Representative to join our team in Boston, MA....
Customer Service Associate - Dinner/Close Shift
- Medford, MA (4 miles from Boston, MA)
- 45+ days ago
- Medford, MA (4 miles from Boston, MA)
- 45+ days ago
As the name suggests, your main priority is to provide great customer service....
Customer Service Rep (Contract)
- North Andover, MA (21 miles from Boston, MA)
- 45+ days ago
- North Andover, MA (21 miles from Boston, MA)
- 45+ days ago
Strong customer service skills and ability to handle stressful situations tactfully. Detail-oriented with a high degree of accuracy. Ability to work well in a team environment....
Demographic Data for Boston, MA
Moving to Boston, MA? Find some basic demographic data about Boston, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Boston, MA
Highest Education Level
Customer Services in Boston, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Store Management
- Facility Management
- Acting
- Forklift
- Friendliness
- Check Cashing
- Long-Term Disability
- Personal Lines
- Property and Casualty Insurance
- Auto Insurance
- One Call Resolution
- Claims Processing
- Inbound
- Call Center Experience
- Claims
- Payment Processing
- Courteous
- Resolution
- Loss Prevention
- Accounts Receivable
- Reimbursement
- Referrals
- Customer Satisfaction
- Inbound/Outbound Calling
- Listening
- Military Background
- Retail
- Customer Relations
- High School Diploma
- Written Communication
- Telephone Skills
- Data Entry
- Reporting
- Collaboration
- Policy Development
- English
- Multitasking
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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