Customer Service Jobs in Athol, MA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative
- Greenfield, MA (21 miles from Athol, MA)
- 5 days ago
- Greenfield, MA (21 miles from Athol, MA)
- 5 days ago
Customer Service Representative Call Center & Customer Service $ 21 - $ 23 / Hour location_on Greenfield, Massachusetts work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK...
Entry Level Customer Service Representative- Merrimack, NH
- Leominster, MA (21 miles from Athol, MA)
- 22 days ago
- Leominster, MA (21 miles from Athol, MA)
- 22 days ago
The Role Join our team of Entry Level Customer Service Representatives, also known as Customer Relationship Advocates (CRA)....
Customer Service Representative- Merrimack, NH
- New Ipswich, NH (20 miles from Athol, MA)
- 22 days ago
- New Ipswich, NH (20 miles from Athol, MA)
- 22 days ago
The Role Join our team of Customer Service Representatives, also know as Customer Relationship Advocates (CRA)....
Interactive Customer Service Representative
- Spencer, MA (23 miles from Athol, MA)
- 45+ days ago
- Spencer, MA (23 miles from Athol, MA)
- 45+ days ago
Responsibilities and Accountabilities Provides efficient, effective and courteous customer service through prompt handling of transactions via the ITM video teller system....
Demographic Data for Athol, MA
Moving to Athol, MA? Find some basic demographic data about Athol, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Athol, MA
Highest Education Level
Customer Services in Athol, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Wellness
- Facility Management
- Forklift
- Check Cashing
- Long-Term Disability
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Military Background
- Listening
- Retail
- Customer Relations
- High School Diploma
- Written Communication
- Driving
- Friendliness
- Telephone Skills
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Policy Development
- English
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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