Customer Service Jobs in Hanover, MD
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative - Bilingual (Spanish) 7am-3:30pm EST
- Annapolis, MD (15 miles from Hanover, MD)
- 6 hours ago
- Annapolis, MD (15 miles from Hanover, MD)
- 6 hours ago
You will inform the field of daily customer service promotions along with providing them with error free orders....
Customer Service Representative, Life Contact Center
- Annapolis, MD (15 miles from Hanover, MD)
- 1 day ago
- Annapolis, MD (15 miles from Hanover, MD)
- 1 day ago
You will be responsible for answering inbound calls where you'll be addressing customer service inquiries and concerns....
Remote WorkCustomer Service Representative
- Glen Burnie, MD (7 miles from Hanover, MD)
- 1 day ago
- Glen Burnie, MD (7 miles from Hanover, MD)
- 1 day ago
Customer Service Representative Dovell & Williams Glen Burnie, MD $60,000 + Dovell and Williams, a subsidiary of Indel Power Group, has an opening for a Customer Service Representative at our location...
Customer Service Representative
- Capitol Heights, MD (15 miles from Hanover, MD)
- 1 day ago
- Capitol Heights, MD (15 miles from Hanover, MD)
- 1 day ago
As a Customer Service Representative with us, you'll discover a workplace genuinely invested in your individual triumph....
Insurance Customer Service Representative
- Annapolis, MD (15 miles from Hanover, MD)
- 1 day ago
- Annapolis, MD (15 miles from Hanover, MD)
- 1 day ago
Learn the ropes of Personal Lines and what it takes to successfully support the Sales and Service Teams within this line of business....
Customer Service Representative, Member Svc Call Center
- Fulton, MD (10 miles from Hanover, MD)
- 2 days ago
- Fulton, MD (10 miles from Hanover, MD)
- 2 days ago
Internet Requirements: Internet must be hardwired (no Wi-Fi accepted) Must have strong internet speed and a quiet place for remote work Summary: The Customer Service Representative is responsible for...
Remote WorkCustomer Service Representative 12:30pm-9pm EST
- Annapolis, MD (15 miles from Hanover, MD)
- 3 days ago
- Annapolis, MD (15 miles from Hanover, MD)
- 3 days ago
You will inform the field of daily customer service promotions along with providing them with error free orders....
Bilingual Customer Service Representative - Honda of Greenbelt Collision
- Greenbelt, MD (14 miles from Hanover, MD)
- 3 days ago
- Greenbelt, MD (14 miles from Hanover, MD)
- 3 days ago
Overview Honda of Greenbelt Collision Center is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add a qualified BILINGUAL CUSTOMER SERVICE REPRESENTATIVE...
Customer Service Representative II
- Baltimore, MD (10 miles from Hanover, MD)
- 4 days ago
- Baltimore, MD (10 miles from Hanover, MD)
- 4 days ago
We are currently hiring for the position of Customer Service Representative (Call Center Rep Duties) at our Hunt Valley, MD location....
Retail Customer Service Representative/Cashier
- Baltimore, MD (10 miles from Hanover, MD)
- 5 days ago
- Baltimore, MD (10 miles from Hanover, MD)
- 5 days ago
We are currently seeking self-motivated, results-oriented, full- and part-time RETAIL CUSTOMER SERVICE REPRESENTATIVES/CASHIERS....
- Rockville, MD (23 miles from Hanover, MD)
- 6 days ago
- Rockville, MD (23 miles from Hanover, MD)
- 6 days ago
Now Hiring: On-Site Customer Service Rep! Located in Rockville, MD 20850 | $25–$28/hr DOE Join a dynamic call center team! Must have prior customer service experience. Typing test required....
Spanish Bilingual Customer Service Representative
- Riverdale Park, MD (17 miles from Hanover, MD)
- 8 days ago
- Riverdale Park, MD (17 miles from Hanover, MD)
- 8 days ago
We are hiring Remote Customer Service Representatives to join our elite teams....
service....
Customer Service Representative Mid
- Baltimore, MD (10 miles from Hanover, MD)
- 15 days ago
- Baltimore, MD (10 miles from Hanover, MD)
- 15 days ago
Previous customer service experience and a solid understanding of customer service principles and practices are important for this role. Now!...
Loss Prevention Customer Service Associate II
- Landover, MD (19 miles from Hanover, MD)
- 17 days ago
- Landover, MD (19 miles from Hanover, MD)
- 17 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Demographic Data for Hanover, MD
Moving to Hanover, MD? Find some basic demographic data about Hanover, MD below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Hanover, MD
Highest Education Level
Customer Services in Hanover, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Facility Management
- Industrial Sales
- Forklift
- Check Cashing
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Call Center Experience
- Inbound
- Payment Processing
- Courteous
- Complaint Resolution
- Customer Support
- Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Referrals
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Telephone Skills
- Friendliness
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- English
- Multitasking
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
How to Become an Insurance Agent
Interested in a career as an insurance agent? Learn more about insurance agent licenses, insurance agent salary ranges, and more.
Read article »