Customer Service Jobs in Germantown, MD
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
- Arlington, VA (20 miles from Germantown, MD)
- 1 day ago
- Arlington, VA (20 miles from Germantown, MD)
- 1 day ago
service experience is a plus, but not required Strong written and verbal English communication skills Demonstrated customer service experience Ability to multitask and resolve minor customer service...
Customer Service Representative
- Fulton, MD (19 miles from Germantown, MD)
- 2 days ago
- Fulton, MD (19 miles from Germantown, MD)
- 2 days ago
Promotes, ensures, and provides customer service to internal/external customers by demonstrating skills consistent with the organization's philosophy of providing extraordinary customer relations and...
Remote WorkBilingual Spanish Call Center Customer Service Representative
- Washington, DC (21 miles from Germantown, MD)
- 3 days ago
- Washington, DC (21 miles from Germantown, MD)
- 3 days ago
**Join the Conduent Customer Service Team** Come join us and grow with a team of people who will challenge and inspire you to be the best!...
Customer Service Representative, Member Svc Call Center
- Fulton, MD (19 miles from Germantown, MD)
- 4 days ago
- Fulton, MD (19 miles from Germantown, MD)
- 4 days ago
CUSTOMER SERVICE REPRESENTATIVE, MEMBER SVC CALL CENTER IN Fulton, MD, USA!...
Remote WorkRetail Loss Prevention Customer Service Associate II
- Gaithersburg, MD (5 miles from Germantown, MD)
- 4 days ago
- Gaithersburg, MD (5 miles from Germantown, MD)
- 4 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Associate Gold Customer Service Representative
- Washington, DC (21 miles from Germantown, MD)
- 5 days ago
- Washington, DC (21 miles from Germantown, MD)
- 5 days ago
A minimum of 6 months related work experience is required with customer service experience preferred....
Remote WorkCustomer Service Representative
- Langley Park, MD (19 miles from Germantown, MD)
- 8 days ago
- Langley Park, MD (19 miles from Germantown, MD)
- 8 days ago
Our Retail Office Associates possess strong customer service skills with the ability to identify root causes in order to assist customers efficiently in a timely manner and with empathy....
- Rockville, MD (8 miles from Germantown, MD)
- 13 days ago
- Rockville, MD (8 miles from Germantown, MD)
- 13 days ago
Position Description: The Customer Service Associate is responsible for providing exceptional customer service and support by responding to customer inquiries related to general model and program policy...
Customer Service Representative
- Fairfax, VA (19 miles from Germantown, MD)
- 13 days ago
- Fairfax, VA (19 miles from Germantown, MD)
- 13 days ago
Who you are: As a Customer Service Representative, you’ll be the friendly voice and problem-solver for patients, healthcare providers, and insurance companies....
Customer Service Representative
- Ashburn, VA (12 miles from Germantown, MD)
- 14 days ago
- Ashburn, VA (12 miles from Germantown, MD)
- 14 days ago
organizational, analytical and interpersonal skills Detail-oriented Ability to work and multi-task in a fast paced environment Previous customer service or technical experience preferred....
Associate Gold Customer Service Representative Bilingual Spanish & English
- Washington, DC (21 miles from Germantown, MD)
- 18 days ago
- Washington, DC (21 miles from Germantown, MD)
- 18 days ago
A minimum of 6 months related work experience is required with customer service experience preferred....
Remote WorkCustomer Service Representative
- Sterling, VA (11 miles from Germantown, MD)
- 19 days ago
- Sterling, VA (11 miles from Germantown, MD)
- 19 days ago
Service Experience: + Minimum of 1-2 years of experience in a customer service role, preferably in a call center or healthcare setting. + Strong Communication Skills: + Exceptional verbal and written...
V1BE Mobile Customer Service Representative
- McLean, VA (15 miles from Germantown, MD)
- 20 days ago
- McLean, VA (15 miles from Germantown, MD)
- 20 days ago
Essential Functions Provide exceptional customer service during time sensitive pickups and deliveries at customer specified locations....
Loss Prevention Customer service associate
- Sterling, VA (11 miles from Germantown, MD)
- 21 days ago
- Sterling, VA (11 miles from Germantown, MD)
- 21 days ago
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
Customer Service Representative
- Washington, DC (21 miles from Germantown, MD)
- 22 days ago
- Washington, DC (21 miles from Germantown, MD)
- 22 days ago
We're hiring a Customer Service Representative to join our Member Production team....
Remote WorkDemographic Data for Germantown, MD
Moving to Germantown, MD? Find some basic demographic data about Germantown, MD below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Germantown, MD
Highest Education Level
Customer Services in Germantown, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Quality Control Inspection
- Store Management
- Facility Management
- Food Service Management
- Forklift
- Energetic
- Willingness To Learn
- Dusting
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Inbound
- Call Center Experience
- Payment Processing
- Courteous
- Complaint Resolution
- Customer Support
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- High School Diploma
- Retail
- Written Communication
- Driving
- Telephone Skills
- Typing
- Friendliness
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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