Customer Service Jobs in Ellicott City, MD

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-15 of 34 Jobs

Associate Customer Service Representative

Annapolis, MD (23 miles from Ellicott City, MD)
1 day ago

Annapolis, MD (23 miles from Ellicott City, MD)
1 day ago

** + Customer Service in a call-center environment + Customer Service in a Healthcare related call-center environment strongly preferred **LICENSES or CERTIFICATIONS** **Required** + None **Preferred...

Customer Service Associate (Security Guard)

Laurel, MD (12 miles from Ellicott City, MD)
2 days ago

Laurel, MD (12 miles from Ellicott City, MD)
2 days ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Loss Prevention Customer Service Associate II

Greenbelt, MD (18 miles from Ellicott City, MD)
3 days ago

Greenbelt, MD (18 miles from Ellicott City, MD)
3 days ago

Customer Service Representative

Glen Burnie, MD (13 miles from Ellicott City, MD)
3 days ago

Glen Burnie, MD (13 miles from Ellicott City, MD)
3 days ago

As a Customer Service Representative with us, you'll discover a workplace genuinely invested in your individual triumph....

Customer Service Representative - Patient Registration II

Baltimore, MD (9 miles from Ellicott City, MD)
4 days ago

Baltimore, MD (9 miles from Ellicott City, MD)
4 days ago

As our Customer Service Representative, youll work to help our patients check into the hospital....

Medical Customer Service Representative

Annapolis, MD (23 miles from Ellicott City, MD)
6 days ago

Annapolis, MD (23 miles from Ellicott City, MD)
6 days ago

TekSystems is currently looking for several Medical Customer Service/Billing Customer Service Representatives in the Annapolis area!...

Customer Service Representative III

Baltimore, MD (9 miles from Ellicott City, MD)
6 days ago

Baltimore, MD (9 miles from Ellicott City, MD)
6 days ago

We are currently hiring for the position of Customer Service Representative (Call Center Rep Duties) at our Hunt Valley, MD location....

Customer Service Representative

Annapolis, MD (23 miles from Ellicott City, MD)
6 days ago

Annapolis, MD (23 miles from Ellicott City, MD)
6 days ago

service preferred + Experience in a healthcare customer service call center setting + Strong communication skills, both verbal and written + Ability to handle stressful situations with patience and...

Customer Service Associate

Columbia, MD (6 miles from Ellicott City, MD)
7 days ago

Columbia, MD (6 miles from Ellicott City, MD)
7 days ago

We are hiring for both Full Time and Part Time Customer Service Associates. **What you can expect:** + The opportunity to celebrate uniqueness....

Customer Service Representative

Annapolis, MD (23 miles from Ellicott City, MD)
7 days ago

Annapolis, MD (23 miles from Ellicott City, MD)
7 days ago

**ESSENTIAL RESPONSIBILITIES** + Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned. + Strives to resolve...

Customer Service Representative - Bilingual (Spanish) 7am-3:30pm EST

Annapolis, MD (23 miles from Ellicott City, MD)
7 days ago

Annapolis, MD (23 miles from Ellicott City, MD)
7 days ago

You will inform the field of daily customer service promotions along with providing them with error free orders....

Customer Service Representative, Life Contact Center

Annapolis, MD (23 miles from Ellicott City, MD)
8 days ago

Annapolis, MD (23 miles from Ellicott City, MD)
8 days ago

You will be responsible for answering inbound calls where you'll be addressing customer service inquiries and concerns....

Remote Work

Customer Service Representative

Glen Burnie, MD (13 miles from Ellicott City, MD)
8 days ago

Glen Burnie, MD (13 miles from Ellicott City, MD)
8 days ago

Customer Service Representative Dovell & Williams Glen Burnie, MD $60,000 + Dovell and Williams, a subsidiary of Indel Power Group, has an opening for a Customer Service Representative at our location...

Insurance Customer Service Representative

Annapolis, MD (23 miles from Ellicott City, MD)
9 days ago

Annapolis, MD (23 miles from Ellicott City, MD)
9 days ago

Learn the ropes of Personal Lines and what it takes to successfully support the Sales and Service Teams within this line of business....

Customer Service Representative, Member Svc Call Center

Fulton, MD (10 miles from Ellicott City, MD)
10 days ago

Fulton, MD (10 miles from Ellicott City, MD)
10 days ago

Internet Requirements: Internet must be hardwired (no Wi-Fi accepted) Must have strong internet speed and a quiet place for remote work Summary: The Customer Service Representative is responsible for...

Remote Work

View all 34 jobs

Demographic Data for Ellicott City, MD

Moving to Ellicott City, MD? Find some basic demographic data about Ellicott City, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Ellicott City, MD

Local

National

Total Population

91,922

Number of Businesses

2,168

City Size

Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

IT Customer Service

When people think about IT, or information technology departments, they might imagine workers typing away in front of the light of their computer screens with little outside interaction during...

Customer service

None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...

Salary for Customer Service Jobs in Ellicott City, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Ellicott City, MD offer the following education background

Bachelor's Degree

35.2%

High School or GED

20.5%

Associate's Degree

16.7%

Vocational Degree or Certification

15.3%

Master's Degree

8.1%

Some College

2.8%

Doctorate Degree

0.9%

Some High School

0.5%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Services in Ellicott City, MD

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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