Customer Service Jobs in Columbia, MD

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-15 of 41 Jobs

Customer Service Representative, Life Contact Center

  • Annapolis, MD (23 miles from Columbia, MD)
  • 19 hours ago
  • Annapolis, MD (23 miles from Columbia, MD)
  • 19 hours ago

You will be responsible for answering inbound calls where you'll be addressing customer service inquiries and concerns....

Remote Work

Customer Service Representative

  • Glen Burnie, MD (16 miles from Columbia, MD)
  • 23 hours ago
  • Glen Burnie, MD (16 miles from Columbia, MD)
  • 23 hours ago

Customer Service Representative Dovell & Williams Glen Burnie, MD $60,000 + Dovell and Williams, a subsidiary of Indel Power Group, has an opening for a Customer Service Representative at our location...

Customer Service Representative

  • Capitol Heights, MD (14 miles from Columbia, MD)
  • 23 hours ago
  • Capitol Heights, MD (14 miles from Columbia, MD)
  • 23 hours ago

As a Customer Service Representative with us, you'll discover a workplace genuinely invested in your individual triumph....

Insurance Customer Service Representative

  • Annapolis, MD (23 miles from Columbia, MD)
  • 1 day ago
  • Annapolis, MD (23 miles from Columbia, MD)
  • 1 day ago

Learn the ropes of Personal Lines and what it takes to successfully support the Sales and Service Teams within this line of business....

Customer Service Representative, Member Svc Call Center

  • Fulton, MD (3 miles from Columbia, MD)
  • 2 days ago
  • Fulton, MD (3 miles from Columbia, MD)
  • 2 days ago

Internet Requirements: Internet must be hardwired (no Wi-Fi accepted) Must have strong internet speed and a quiet place for remote work Summary: The Customer Service Representative is responsible for...

Remote Work

Customer Service Representative 12:30pm-9pm EST

  • Annapolis, MD (23 miles from Columbia, MD)
  • 2 days ago
  • Annapolis, MD (23 miles from Columbia, MD)
  • 2 days ago

You will inform the field of daily customer service promotions along with providing them with error free orders....

Bilingual Customer Service Representative - Honda of Greenbelt Collision

  • Greenbelt, MD (13 miles from Columbia, MD)
  • 3 days ago
  • Greenbelt, MD (13 miles from Columbia, MD)
  • 3 days ago

Overview Honda of Greenbelt Collision Center is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add a qualified BILINGUAL CUSTOMER SERVICE REPRESENTATIVE...

Customer Service Representative II

  • Baltimore, MD (15 miles from Columbia, MD)
  • 4 days ago
  • Baltimore, MD (15 miles from Columbia, MD)
  • 4 days ago

We are currently hiring for the position of Customer Service Representative (Call Center Rep Duties) at our Hunt Valley, MD location....

Retail Customer Service Representative/Cashier

  • Baltimore, MD (15 miles from Columbia, MD)
  • 5 days ago
  • Baltimore, MD (15 miles from Columbia, MD)
  • 5 days ago

We are currently seeking self-motivated, results-oriented, full- and part-time RETAIL CUSTOMER SERVICE REPRESENTATIVES/CASHIERS....

Medical Customer Service Rep

  • Rockville, MD (16 miles from Columbia, MD)
  • 5 days ago
  • Rockville, MD (16 miles from Columbia, MD)
  • 5 days ago

Now Hiring: On-Site Customer Service Rep! Located in Rockville, MD 20850 | $25–$28/hr DOE Join a dynamic call center team! Must have prior customer service experience. Typing test required....

Customer Service Associate

  • Arlington, VA (24 miles from Columbia, MD)
  • 6 days ago
  • Arlington, VA (24 miles from Columbia, MD)
  • 6 days ago

Key Accountabilities : Client Service - 50% Handles complex client issues while executing excellent customer service principles....

Spanish Bilingual Customer Service Representative

  • Riverdale Park, MD (16 miles from Columbia, MD)
  • 7 days ago
  • Riverdale Park, MD (16 miles from Columbia, MD)
  • 7 days ago

We are hiring Remote Customer Service Representatives to join our elite teams....

Customer Service Representative - FT

  • Hanover, MD (8 miles from Columbia, MD)
  • 8 days ago
  • Hanover, MD (8 miles from Columbia, MD)
  • 8 days ago

service....

Customer Service Representative Mid

  • Baltimore, MD (15 miles from Columbia, MD)
  • 14 days ago
  • Baltimore, MD (15 miles from Columbia, MD)
  • 14 days ago

Previous customer service experience and a solid understanding of customer service principles and practices are important for this role. Now!...

Loss Prevention Customer Service Associate II

  • Landover, MD (19 miles from Columbia, MD)
  • 16 days ago
  • Landover, MD (19 miles from Columbia, MD)
  • 16 days ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Demographic Data for Columbia, MD

Moving to Columbia, MD? Find some basic demographic data about Columbia, MD below.


Local
National
99,628
3,682
Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
customer service
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Salary for Customer Service Jobs in Columbia, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Columbia, MD offer the following education background
Bachelor's Degree
35.2%
High School or GED
20.5%
Associate's Degree
16.7%
Vocational Degree or Certification
15.3%
Master's Degree
8.1%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Columbia, MD
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


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