Customer Service Jobs in Marshalltown, IA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative
- Newton, IA (23 miles from Marshalltown, IA)
- 1 day ago
- Newton, IA (23 miles from Marshalltown, IA)
- 1 day ago
Customer Service Representative - Healthcare Support Location: Newton, Iowa Job Description Join a dynamic team dedicated to delivering exceptional service in the healthcare space....
Customer Service Representative - HIRING ASAP
- Newton, IA (23 miles from Marshalltown, IA)
- 30+ days ago
- Newton, IA (23 miles from Marshalltown, IA)
- 30+ days ago
Service and Management on an on-going basis regarding any noticed trends with insurance companies Verify insurance carriers are listed in the company's database system, if not request the new carrier...
Customer Service Representative Nights and Weekend
- Marshalltown, IA
- 90+ days ago
- Marshalltown, IA
- 90+ days ago
by providing a superior level of customer service to members, prospective members, and guests....
Demographic Data for Marshalltown, IA
Moving to Marshalltown, IA? Find some basic demographic data about Marshalltown, IA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Marshalltown, IA
Highest Education Level
Customer Services in Marshalltown, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Store Management
- Facility Management
- Acting
- Forklift
- Friendliness
- Check Cashing
- Long-Term Disability
- Personal Lines
- Property and Casualty Insurance
- Auto Insurance
- One Call Resolution
- Claims Processing
- Inbound
- Call Center Experience
- Claims
- Payment Processing
- Courteous
- Resolution
- Customer Support
- Loss Prevention
- Accounts Receivable
- Referrals
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Listening
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Data Entry
- Reporting
- Collaboration
- Policy Development
- English
- Multitasking
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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