Customer Service Jobs in Iowa
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Requirements: Bachelor's degree with minimum 1+ years client service and/or personal lines OR- High School degree/GED with a minimum of 3+ years client service and/or personal lines Property and Casualty...
& Casualty Insurance license Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products....
Customer Service Representative, Life Contact Center
- Des Moines, IA
- 21 hours ago
- Des Moines, IA
- 21 hours ago
You will be responsible for answering inbound calls where you'll be addressing customer service inquiries and concerns....
Remote WorkBilingual Spanish Call Center Customer Service Representative. Job in Iowa City Gr8Jobs
- Iowa City, IA
- 2 days ago
- Iowa City, IA
- 2 days ago
Remote - Bilingual Spanish Call Center Customer Service Representative?...
Customer Service Representative - Patient Registration
- Ottumwa, IA
- 2 days ago
- Ottumwa, IA
- 2 days ago
Customer Service Representative - Patient Registration Customer Service Representative - Patient Registration locations Ottumwa, IA time type Part time posted on Posted 2 Days Ago job requisition id...
experience KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) General knowledge of assigned area's products and customer service activities....
Remote WorkYou will inform the field of daily customer service promotions along with providing them with error free orders....
Customer Service Representative - Annuities - $500 SIGN ON BONUS
- Des Moines, IA
- 5 days ago
- Des Moines, IA
- 5 days ago
This person participates as a member of a team of customer service representatives engaged in processing insurance support phone calls, post call activities and completion of call back commitments involving...
Customer service experience in a medical or insurance field. Experience working with nonprofit organizations, community groups. Conditions of Employment Grant funded position....
Customer Service Representative - Commercial Lines
- West Des Moines, IA
- 7 days ago
- West Des Moines, IA
- 7 days ago
& Casualty license, with our support Strong organization and written/verbal communication skills Demonstrated customer service focus Proficient in Microsoft Office or similar systems, including spreadsheets...
For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....
Remote Senior Customer Service Representative
- Cedar Rapids, IA
- 9 days ago
- Cedar Rapids, IA
- 9 days ago
The Role This position is responsible for providing world-class customer service to auto insurance customers while resolving customer inquiries and procuring total loss information from insurers and...
Remote WorkJoin our team as a Remote Call Center Customer Service Representative and help us deliver outstanding support to our clients....
Remote Workby providing a superior level of customer service to members, prospective members, and guests....
This position supports customer service for mortgage customers....
Remote WorkDemographic Data for Iowa
Moving to Iowa? Find some basic demographic data about Iowa below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Iowa
Highest Education Level
Customer Services in Iowa offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Facility Management
- Forklift
- Check Cashing
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Call Center Experience
- Inbound
- Payment Processing
- Courteous
- Complaint Resolution
- Customer Support
- Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Referrals
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Driving
- Telephone Skills
- Friendliness
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- English
- Multitasking
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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