Customer Service Jobs in Indianola, IA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Associate Customer Service Representative
- Des Moines, IA (20 miles from Indianola, IA)
- 1 day ago
- Des Moines, IA (20 miles from Indianola, IA)
- 1 day ago
** + Customer Service in a call-center environment + Customer Service in a Healthcare related call-center environment strongly preferred **LICENSES or CERTIFICATIONS** **Required** + None **Preferred...
Customer Service Representative, Medicare Pharmacy
- Des Moines, IA (20 miles from Indianola, IA)
- 1 day ago
- Des Moines, IA (20 miles from Indianola, IA)
- 1 day ago
**JOB QUALIFICATIONS** **Required Education** High School Diploma or GED equivalent **Required Experience** 1-3 years of call center or customer service experience **Preferred Education** Associate...
Customer Service Representative
- Des Moines, IA (20 miles from Indianola, IA)
- 1 day ago
- Des Moines, IA (20 miles from Indianola, IA)
- 1 day ago
**ESSENTIAL RESPONSIBILITIES** + Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned. + Strives to resolve...
Customer Service Representative
- Des Moines, IA (20 miles from Indianola, IA)
- 1 day ago
- Des Moines, IA (20 miles from Indianola, IA)
- 1 day ago
service preferred + Experience in a healthcare customer service call center setting + Strong communication skills, both verbal and written + Ability to handle stressful situations with patience and...
Summary The Customer Service Representative (CSR) provides high quality patient-focused services to ensure that the individual needs and desires of the patients customer services encounter are met,...
Remote Inbound Customer Service Representative
- Des Moines, IA (20 miles from Indianola, IA)
- 6 days ago
- Des Moines, IA (20 miles from Indianola, IA)
- 6 days ago
Our Remote Inbound Customer Service Representative answers inbound calls from medical providers, patients and billing services to assist in explaining services and claims information....
Remote WorkCustomer Service Representative - Bilingual (Spanish) 7am-3:30pm EST
- Des Moines, IA (20 miles from Indianola, IA)
- 7 days ago
- Des Moines, IA (20 miles from Indianola, IA)
- 7 days ago
You will inform the field of daily customer service promotions along with providing them with error free orders....
Insurance Service Representative - Iowa
- Clive, IA (23 miles from Indianola, IA)
- 8 days ago
- Clive, IA (23 miles from Indianola, IA)
- 8 days ago
& Casualty Insurance license Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products....
Customer Service Representative, Life Contact Center
- Des Moines, IA (20 miles from Indianola, IA)
- 8 days ago
- Des Moines, IA (20 miles from Indianola, IA)
- 8 days ago
You will be responsible for answering inbound calls where you'll be addressing customer service inquiries and concerns....
Remote WorkCustomer Service Representative - Annuities - $500 SIGN ON BONUS
- Des Moines, IA (20 miles from Indianola, IA)
- 13 days ago
- Des Moines, IA (20 miles from Indianola, IA)
- 13 days ago
This person participates as a member of a team of customer service representatives engaged in processing insurance support phone calls, post call activities and completion of call back commitments involving...
Customer Service Representative - Commercial Lines
- West Des Moines, IA (15 miles from Indianola, IA)
- 15 days ago
- West Des Moines, IA (15 miles from Indianola, IA)
- 15 days ago
& Casualty license, with our support Strong organization and written/verbal communication skills Demonstrated customer service focus Proficient in Microsoft Office or similar systems, including spreadsheets...
Remote Senior Customer Service Representative
- Des Moines, IA (20 miles from Indianola, IA)
- 17 days ago
- Des Moines, IA (20 miles from Indianola, IA)
- 17 days ago
The Role This position is responsible for providing world-class customer service to auto insurance customers while resolving customer inquiries and procuring total loss information from insurers and...
Remote WorkCustomer Service Representative
- Urbandale, IA (19 miles from Indianola, IA)
- 30+ days ago
- Urbandale, IA (19 miles from Indianola, IA)
- 30+ days ago
Handling inbound calls from providers checking eligibility and/or claim status for members. Call center environment taking inbound and outbound calls Respond to both standard and more difficult...
Insurance Customer Service Representative
- West Des Moines, IA (15 miles from Indianola, IA)
- 30+ days ago
- West Des Moines, IA (15 miles from Indianola, IA)
- 30+ days ago
& Casualty license, with our support Strong organization and written/verbal communication skills Demonstrated customer service focus Proficient in Microsoft Office or similar systems, including spreadsheets...
Retail Customer Service Associate
- Des Moines, IA (20 miles from Indianola, IA)
- 30+ days ago
- Des Moines, IA (20 miles from Indianola, IA)
- 30+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 1101 73Rd St, Des Moines, IA 50324...
Demographic Data for Indianola, IA
Moving to Indianola, IA? Find some basic demographic data about Indianola, IA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Indianola, IA
Highest Education Level
Customer Services in Indianola, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Wellness
- Facility Management
- Forklift
- Check Cashing
- Long-Term Disability
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Payment Processing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Military Background
- Listening
- Customer Relations
- Retail
- High School Diploma
- Driving
- Written Communication
- Telephone Skills
- Friendliness
- Typing
- Collaboration
- Data Entry
- Spanish
- English
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Multitasking
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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