Customer Service Jobs in Des Moines, IA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative, Terminal Clerk to join the team at our Des Moines, IA, Service Center....
Customer Service Representative
- Ankeny, IA (8 miles from Des Moines, IA)
- 9 days ago
- Ankeny, IA (8 miles from Des Moines, IA)
- 9 days ago
Preferred: 1 year in an auto body or similar work environment including previous customer service experience....
Customer Service Representative
- Colfax, IA (20 miles from Des Moines, IA)
- 10 days ago
- Colfax, IA (20 miles from Des Moines, IA)
- 10 days ago
Service and Management on an on-going basis regarding any noticed trends with insurance companies Verify insurance carriers are listed in the company's database system, if not request the new carrier...
Customer Service Representative Customer Service Representative
- Des Moines, IA
- 16 days ago
- Des Moines, IA
- 16 days ago
Customer Service Representative Infosys 2.7 ( ) Des Moines, IA Why you should apply for a job to Infosys : 4.2/5 in supportive management 57% say women are treated fairly and equally to men Ratings...
Insurance Customer Service Representative
- West Des Moines, IA (12 miles from Des Moines, IA)
- 45+ days ago
- West Des Moines, IA (12 miles from Des Moines, IA)
- 45+ days ago
& Casualty license, with our support Strong organization and written/verbal communication skills Demonstrated customer service focus Proficient in Microsoft Office or similar systems, including spreadsheets...
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 1101 73Rd St, Des Moines, IA 50324...
Customer Service Representative
- Altoona, IA (8 miles from Des Moines, IA)
- 45+ days ago
- Altoona, IA (8 miles from Des Moines, IA)
- 45+ days ago
by providing a superior level of customer service to members, prospective members, and guests....
Bilingual Customer Service Representative - Automotive
- Des Moines, IA
- 45+ days ago
- Des Moines, IA
- 45+ days ago
":"Technical certification or degree preferred~^~Strong customer service and phone skills~^~Previous automotive experience in service or automotive related customer service is a plus~^~Must be able...
by providing a superior level of customer service to members, prospective members, and guests....
Customer Service Representative Nights and Weekend
- West Des Moines, IA (12 miles from Des Moines, IA)
- 90+ days ago
- West Des Moines, IA (12 miles from Des Moines, IA)
- 90+ days ago
by providing a superior level of customer service to members, prospective members, and guests....
Demographic Data for Des Moines, IA
Moving to Des Moines, IA? Find some basic demographic data about Des Moines, IA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Des Moines, IA
Highest Education Level
Customer Services in Des Moines, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Store Management
- Facility Management
- Acting
- Forklift
- Friendliness
- Check Cashing
- Long-Term Disability
- Personal Lines
- Property and Casualty Insurance
- Auto Insurance
- One Call Resolution
- Claims Processing
- Inbound
- Call Center Experience
- Claims
- Payment Processing
- Courteous
- Resolution
- Customer Support
- Loss Prevention
- Accounts Receivable
- Referrals
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Listening
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Data Entry
- Reporting
- Collaboration
- Policy Development
- English
- Multitasking
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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