Customer Service Jobs in Des Moines, IA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative - Bilingual (Spanish) 7am-3:30pm EST
- Des Moines, IA
- 6 hours ago
- Des Moines, IA
- 6 hours ago
You will inform the field of daily customer service promotions along with providing them with error free orders....
Insurance Service Representative - Iowa
- Clive, IA (8 miles from Des Moines, IA)
- 1 day ago
- Clive, IA (8 miles from Des Moines, IA)
- 1 day ago
& Casualty Insurance license Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products....
Customer Service Representative, Life Contact Center
- Des Moines, IA
- 1 day ago
- Des Moines, IA
- 1 day ago
You will be responsible for answering inbound calls where you'll be addressing customer service inquiries and concerns....
Remote WorkYou will inform the field of daily customer service promotions along with providing them with error free orders....
Customer Service Representative - Annuities - $500 SIGN ON BONUS
- Des Moines, IA
- 5 days ago
- Des Moines, IA
- 5 days ago
This person participates as a member of a team of customer service representatives engaged in processing insurance support phone calls, post call activities and completion of call back commitments involving...
Customer Service Representative - Commercial Lines
- West Des Moines, IA (12 miles from Des Moines, IA)
- 7 days ago
- West Des Moines, IA (12 miles from Des Moines, IA)
- 7 days ago
& Casualty license, with our support Strong organization and written/verbal communication skills Demonstrated customer service focus Proficient in Microsoft Office or similar systems, including spreadsheets...
The Role This position is responsible for providing world-class customer service to auto insurance customers while resolving customer inquiries and procuring total loss information from insurers and...
Remote WorkSummary The Customer Service Representative (CSR) provides high quality patient-focused services to ensure that the individual needs and desires of the patients customer services encounter are met,...
Customer Service Representative
- Urbandale, IA (1 mile from Des Moines, IA)
- 28 days ago
- Urbandale, IA (1 mile from Des Moines, IA)
- 28 days ago
Handling inbound calls from providers checking eligibility and/or claim status for members. Call center environment taking inbound and outbound calls Respond to both standard and more difficult...
Insurance Customer Service Representative
- West Des Moines, IA (12 miles from Des Moines, IA)
- 28 days ago
- West Des Moines, IA (12 miles from Des Moines, IA)
- 28 days ago
& Casualty license, with our support Strong organization and written/verbal communication skills Demonstrated customer service focus Proficient in Microsoft Office or similar systems, including spreadsheets...
Customer Service Representative
- Grimes, IA (11 miles from Des Moines, IA)
- 30+ days ago
- Grimes, IA (11 miles from Des Moines, IA)
- 30+ days ago
Our customer service representatives are the foundation of our success. They serve as our voice, and ensure our customers get what they need when they need it....
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 1101 73Rd St, Des Moines, IA 50324...
by providing a superior level of customer service to members, prospective members, and guests....
Customer Service Representative Nights and Weekend
- West Des Moines, IA (12 miles from Des Moines, IA)
- 60+ days ago
- West Des Moines, IA (12 miles from Des Moines, IA)
- 60+ days ago
by providing a superior level of customer service to members, prospective members, and guests....
Customer Service Associate / Outfitter
- Ankeny, IA (8 miles from Des Moines, IA)
- 60+ days ago
- Ankeny, IA (8 miles from Des Moines, IA)
- 60+ days ago
Position: Customer Service Associate / Outfitter At Sportsman's Warehouse, we're more than a team; we're a community dedicated to the thrill of the outdoors and to supporting each other in achieving...
Demographic Data for Des Moines, IA
Moving to Des Moines, IA? Find some basic demographic data about Des Moines, IA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Des Moines, IA
Highest Education Level
Customer Services in Des Moines, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Facility Management
- Industrial Sales
- Forklift
- Check Cashing
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Call Center Experience
- Inbound
- Payment Processing
- Courteous
- Complaint Resolution
- Customer Support
- Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Referrals
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Telephone Skills
- Friendliness
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- English
- Multitasking
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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