Customer Service Jobs in Davenport, IA
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Insurance Service Representative - Iowa
- Bettendorf, IA (6 miles from Davenport, IA)
- 22 days ago
- Bettendorf, IA (6 miles from Davenport, IA)
- 22 days ago
& Casualty Insurance license Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products....
Customer Service Representative - Commercial Lines
- Davenport, IA
- 30+ days ago
- Davenport, IA
- 30+ days ago
& Casualty license, with our support Strong organization and written/verbal communication skills Demonstrated customer service focus Proficient in Microsoft Office or similar systems, including spreadsheets...
Customer Service Representative Nights and Weekend
- Moline, IL (5 miles from Davenport, IA)
- 60+ days ago
- Moline, IL (5 miles from Davenport, IA)
- 60+ days ago
by providing a superior level of customer service to members, prospective members, and guests....
Customer Service Representative
- Rock Island, IL (3 miles from Davenport, IA)
- 90+ days ago
- Rock Island, IL (3 miles from Davenport, IA)
- 90+ days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Representative Days and Weekend Availability
- Moline, IL (5 miles from Davenport, IA)
- 90+ days ago
- Moline, IL (5 miles from Davenport, IA)
- 90+ days ago
by providing a superior level of customer service to members, prospective members, and guests....
Customer Service Representative Morning
- Moline, IL (5 miles from Davenport, IA)
- 90+ days ago
- Moline, IL (5 miles from Davenport, IA)
- 90+ days ago
by providing a superior level of customer service to members, prospective members, and guests....
Demographic Data for Davenport, IA
Moving to Davenport, IA? Find some basic demographic data about Davenport, IA below.
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Salary for Customer Service Jobs in Davenport, IA
Highest Education Level
Customer Services in Davenport, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Order Entry
- Conflict Resolution
- Store Management
- Problem Resolution
- Order Processing
- Wellness
- Check Cashing
- Long-Term Disability
- Personal Lines
- Property and Casualty Insurance
- One Call Resolution
- Claims Processing
- Service Sales
- Claims
- Call Center Experience
- Inbound
- Financial Services
- Medical Billing
- Courteous
- Customer Support
- Resolution
- Complaint Resolution
- Accounts Receivable
- Reimbursement
- Referrals
- Customer Satisfaction
- Inbound/Outbound Calling
- Decision Making
- Background Checks
- Military Background
- Listening
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Driving
- Friendliness
- Telephone Skills
- Typing
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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