Customer Service Jobs in Cedar Rapids, IA

A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.

Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.

1-15 of 16 Jobs

Insurance Service Representative - Iowa

  • Iowa City, IA (23 miles from Cedar Rapids, IA)
  • 1 day ago
  • Iowa City, IA (23 miles from Cedar Rapids, IA)
  • 1 day ago

& Casualty Insurance license Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products....

Bilingual Spanish Call Center Customer Service Representative. Job in Iowa City Gr8Jobs

  • Iowa City, IA (23 miles from Cedar Rapids, IA)
  • 3 days ago
  • Iowa City, IA (23 miles from Cedar Rapids, IA)
  • 3 days ago

Remote - Bilingual Spanish Call Center Customer Service Representative?...

Medical Equipment Customer Service Representative

  • Hiawatha, IA (5 miles from Cedar Rapids, IA)
  • 8 days ago
  • Hiawatha, IA (5 miles from Cedar Rapids, IA)
  • 8 days ago

For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....

Remote Senior Customer Service Representative

  • Cedar Rapids, IA
  • 9 days ago
  • Cedar Rapids, IA
  • 9 days ago

The Role This position is responsible for providing world-class customer service to auto insurance customers while resolving customer inquiries and procuring total loss information from insurers and...

Remote Work

Customer Service Representative

  • Cedar Rapids, IA
  • 11 days ago
  • Cedar Rapids, IA
  • 11 days ago

by providing a superior level of customer service to members, prospective members, and guests....

Customer Service Representative Weekend

  • Cedar Rapids, IA
  • 17 days ago
  • Cedar Rapids, IA
  • 17 days ago

by providing a superior level of customer service to members, prospective members, and guests....

Customer Service Representative Nights and Weekend

  • Cedar Rapids, IA
  • 18 days ago
  • Cedar Rapids, IA
  • 18 days ago

by providing a superior level of customer service to members, prospective members, and guests....

Retail Customer Service Associate

  • Cedar Rapids, IA
  • 30+ days ago
  • Cedar Rapids, IA
  • 30+ days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 2605 Blairs Ferry Rd Ne, Cedar Rapids...

LP Customer Service Associate II-#119

  • Cedar Rapids, IA
  • 60+ days ago
  • Cedar Rapids, IA
  • 60+ days ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Customer Service Representative

  • Coralville, IA (19 miles from Cedar Rapids, IA)
  • 90+ days ago
  • Coralville, IA (19 miles from Cedar Rapids, IA)
  • 90+ days ago

experience by providing a superior level of customer service to members, prospective members, and guests....

Customer Service Rep(01750) - 1534 S Gilbert

  • Iowa City, IA (23 miles from Cedar Rapids, IA)
  • 90+ days ago
  • Iowa City, IA (23 miles from Cedar Rapids, IA)
  • 90+ days ago

As a Customer Service Representative, you'll ensure positive experiences for Domino's customers by handling calls, online orders, and in-person inquiries with professionalism and efficiency....

Insurance Service Representative - Iowa

  • Cedar Rapids, IA
  • 90+ days ago
  • Cedar Rapids, IA
  • 90+ days ago

& Casualty Insurance license Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products....

Customer Service Representative

  • North Liberty, IA (14 miles from Cedar Rapids, IA)
  • 90+ days ago
  • North Liberty, IA (14 miles from Cedar Rapids, IA)
  • 90+ days ago

YOUR PROFILE Education and Experience: 2+ years of experience in Customer Service, Customer Success, or a similar discipline....

Customer Service Representative - Morning Position (5AM-11AM)

  • Coralville, IA (19 miles from Cedar Rapids, IA)
  • 90+ days ago
  • Coralville, IA (19 miles from Cedar Rapids, IA)
  • 90+ days ago

by providing a superior level of customer service to members, prospective members, and guests....

Full-Time Retail/Customer Service Associate

  • Cedar Rapids, IA
  • 90+ days ago
  • Cedar Rapids, IA
  • 90+ days ago

Our Florist and Gift store is seeking qualified applicants who have strong customer service and retail experience....

Demographic Data for Cedar Rapids, IA

Moving to Cedar Rapids, IA? Find some basic demographic data about Cedar Rapids, IA below.


Local
National
145,125
3,961
Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireInsurance curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
customer service
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Salary for Customer Service Jobs in Cedar Rapids, IA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireInsurance research efforts.

Highest Education Level

Customer Services in Cedar Rapids, IA offer the following education background
Bachelor's Degree
35.2%
High School or GED
20.5%
Associate's Degree
16.7%
Vocational Degree or Certification
15.3%
Master's Degree
8.1%
Some College
2.8%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Cedar Rapids, IA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


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