Customer Service Jobs in Fort Wayne, IN
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
BMV Customer Service Representative 2
- Fort Wayne, IN (3 miles from Fort Wayne, IN)
- 4 days ago
- Fort Wayne, IN (3 miles from Fort Wayne, IN)
- 4 days ago
Substitute for Customer Service Representatives as needed....
BMV Floating Customer Service Representative
- Fort Wayne, IN (9 miles from Fort Wayne, IN)
- 11 days ago
- Fort Wayne, IN (9 miles from Fort Wayne, IN)
- 11 days ago
In this role youll provide timely and accurate customer service....
The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities....
The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s)....
At PTSolutions, we are looking to add to our growing team of Customer Service Representatives....
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 6736 Lima Rd, Fort Wayne, IN 46818...
Position: Customer Service Associate / Outfitter At Sportsman's Warehouse, we're more than a team; we're a community dedicated to the thrill of the outdoors and to supporting each other in achieving...
Customer Service Representative, Retirement (Fort Wayne, IN training)
- Fort Wayne, IN
- 90+ days ago
- Fort Wayne, IN
- 90+ days ago
Ability to research and problem solve, while providing outstanding customer service....
Demographic Data for Fort Wayne, IN
Moving to Fort Wayne, IN? Find some basic demographic data about Fort Wayne, IN below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Fort Wayne, IN
Highest Education Level
Customer Services in Fort Wayne, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Facility Management
- Industrial Sales
- Forklift
- Check Cashing
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Call Center Experience
- Inbound
- Payment Processing
- Courteous
- Complaint Resolution
- Customer Support
- Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Referrals
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Telephone Skills
- Friendliness
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- English
- Multitasking
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
How to Become an Insurance Agent
Interested in a career as an insurance agent? Learn more about insurance agent licenses, insurance agent salary ranges, and more.
Read article »