Customer Service Jobs in Springfield, IL
A Customer Service Representative in the Insurance industry is primarily responsible for managing customer queries and complaints. They provide assistance and information regarding policies, rates, and claims. They communicate with customers through various channels, ensuring that the insurance company provides a high level of customer service and satisfaction. Their roles may also include policy renewals, processing modifications, and liaising with other departments like underwriting or claims. Therefore, they must have excellent communication skills, problem-solving abilities, and a deep understanding of the insurance sector.
Before becoming a Customer Service Representative in an insurance company, a person may have roles such as a Sales Representative where they gain experience in dealing with customers and understanding their needs. They might also work as an Administrative Assistant or a Call Center Agent, which would offer them significant exposure to customer service. As for certifications, while a high school diploma might be sufficient for some companies, others may require a degree in business or a related field. However, having a certificate in Customer Service or related courses can be beneficial. Additionally, knowledge of insurance laws and regulations and proficiency in using insurance software will also be a plus.
Customer Service Representative - Bilingual (Spanish) 7am-3:30pm EST
- Springfield, IL
- 12 hours ago
- Springfield, IL
- 12 hours ago
You will inform the field of daily customer service promotions along with providing them with error free orders....
Customer Service Representative, Life Contact Center
- Springfield, IL
- 1 day ago
- Springfield, IL
- 1 day ago
You will be responsible for answering inbound calls where you'll be addressing customer service inquiries and concerns....
Remote WorkCustomer Service Representative 12:30pm-9pm EST
- Springfield, IL
- 3 days ago
- Springfield, IL
- 3 days ago
You will inform the field of daily customer service promotions along with providing them with error free orders....
Customer Service Representative - Cigna Healthcare - Remote
- Springfield, IL
- 25 days ago
- Springfield, IL
- 25 days ago
Customer Service Representative - Cigna Healthcare - Remote Company: The Cigna Group Location: Springfield, IL Date Posted: 5/20/25, 5:39 AM SUMMARY Customer Service Representative - Remote PROCLAIM...
Remote WorkEDUCATION Required + High School Diploma or GED Substitutions + None Preferred + None EXPERIENCE Required + 6 months of Customer Service in a customer facing role Preferred + Customer Service in a call-center...
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 2300 W White Oaks Dr, Springfield...
ESSENTIAL RESPONSIBILITIES + Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned. + Strives to resolve...
Representative, Customer Service - Insurance Verification
- Springfield, IL
- 30+ days ago
- Springfield, IL
- 30+ days ago
at Cardinal Health in Springfield, Illinois, United States Job Description What Customer Service Operations contributes to Cardinal Health Customer Service is responsible for establishing, maintaining...
We are hiring Remote Customer Service Representatives to join our elite teams....
Remote WorkRetail Loss Prevention Customer Service Associate II
- Springfield, IL
- 45+ days ago
- Springfield, IL
- 45+ days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Demographic Data for Springfield, IL
Moving to Springfield, IL? Find some basic demographic data about Springfield, IL below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Springfield, IL
Highest Education Level
Customer Services in Springfield, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- Merchandising
- Cashier Skills
- Scanning
- Purchasing
- Facility Management
- Industrial Sales
- Food Service Management
- Forklift
- Check Cashing
- Long-Term Disability
- Associates
- One Call Resolution
- Claims Processing
- Claims
- Call Center Experience
- Inbound
- Payment Processing
- Courteous
- Complaint Resolution
- Customer Support
- Resolution
- Accounts Receivable
- Reimbursement
- Customer Satisfaction
- Inbound/Outbound Calling
- Military Background
- Customer Relations
- Listening
- Retail
- High School Diploma
- Telephone Skills
- Friendliness
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- English
- Multitasking
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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